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Day 1 devotee care course center for research and excellence
- 1. Am I Listening ? Devotee Care Course
- 2. Key Takeaways from this session >> • Eliminate distractions and improve your concentration on what is being said • Ask constructive, nonthreatening questions that elicit real information • Locate key words, phrases and ideas while listening • Cut through your own listening biases • Interpret body language clues • Personal Communication Patterns and Capability
- 3. Are we listening to our God Brothers and God Sisters ???
- 4. It is difficult to change something we are not aware of! Awareness is a vital first step! Request some of you to share your realizations / connections that you actually had whilst filling up the Self Evaluation Sheet! Whilst this sharing exercise is going on >> Please listen!
- 5. How many of you actually heard right now? Let’s watch a video and observe very carefully on what is happening >>
- 6. Make a Note >> Disadvantages of Not Listening Advantages of Listening
- 7. Where & When does listening start >>
- 8. Listening creates maps and patterns in our brain >>
- 9. We carry those maps and patterns everywhere we go >>
- 10. Are those maps and patterns up to mark for our SEVA?
- 11. Mark Each Statement as True or False >> People tend to pay attention to what interests them. True
- 12. Mark Each Statement as True or False >> People tend to expect or anticipate what they are familiar with. True
- 13. Mark Each Statement as True or False >> Sometimes people distort things so they hear what they want to hear. True
- 14. Mark Each Statement as True or False >> Listening is a natural process. False
- 15. Mark Each Statement as True or False >> A person’s training, experience and knowledge affect what that person perceives. True
- 16. Mark Each Statement as True or False >> Hearing and Listening are the same. False
- 17. Mark Each Statement as True or False >> Listening is a Skill. True
- 18. Mark Each Statement as True or False >> Most people have a short attention span and have difficulty concentrating on the same thing for too long. True
- 19. Mark Each Statement as True or False >> Listening requires little energy; it is “easy”. False
- 20. Mark Each Statement as True or False >> The speaker is totally responsible for the success of communication. False
- 21. Mark Each Statement as True or False >> An effective listener keeps an open, curious mind. True
- 22. Mark Each Statement as True or False >> Speaking is a more important part of the communication process than listening. False
- 23. Mark Each Statement as True or False >> When a listener’s emotional level is high, he or she will be an effective listener. False
- 24. Mark Each Statement as True or False >> When a person is involved with internal distractions, he or she will not be able to listen to what the speaker says. True
- 25. Mark Each Statement as True or False >> Being critical and judging a speaker is not an effective listening skill. True
- 26. We all love having interesting conversations!!
- 27. Conversations are made up off >> Reading Writing Speaking Listening 16% 9% 35% 40%
- 28. Education Pattern and Time Invested >> Reading Writing Speaking Listening 16% 9% 35% 40% 12 years 8 years 2 years Hardly 1 month
- 29. Leaders spend 50% of the time listening! If they are only 25% effective listening then 75% of time is gone in ineffective listening
- 30. What is empathic listening? There are 5 levels of Listening 30 Ignoring Pretending Selective Empathic Attentive
- 31. Turn down the noise in your head >>>> What is empathic listening? 31 Body Language Listen to Understand Emotional Bank Account Psychological Air 10% Words + 30% Sounds + 60% Body Language Not your autobiography, but the reality of the head and heart The human dimension is more important than the technical The greatest need for a human being is psychological survival!
- 32. Turn up what they are saying Turn down the internal noise Empathic Listening leads to the ability to influence >>>>>>>>
- 33. Turn up what they are saying Turn down the internal noise Empathic Listening leads to the ability to influence >>>>>>>> Not Listening Empathic Listening Undiscussable Discussable Underground Above the Ground Unmanageable Manageable
- 34. Effective Communication is based on Ethos >> Pathos >> Logos Empathic Listening enhances your COI 34
- 35. Time for a game / activity ! …. Please stand in a Queue Ethos >> Pathos >> Logos 35
- 36. Accelerated Pace of information overload >>
- 37. Normal Pace of Education & Reflection >>
- 38. What is empathic listening? There are 4 types of Attitudes 38 I’m OK – You’re Not OK I’m Not OK – You’re OK I’m Not OK – You’re Not OK I’m OK – You’re OK
- 39. What is empathic listening? The listening behavior of individuals in the different OK attitudes 39 I’m Not OK – You’re Not OK • This attitude is very detrimental to listening and the entire communication process fails • Not interested in what anyone has to say • Usually withdrawn, negative and pessimistic • Easily get frustrated, angry and are very discouraging
- 40. What is empathic listening? The listening behavior of individuals in the different OK attitudes 40 I’m OK – You’re Not OK • Quickly judge and criticize what the other person is saying • When someone brings about an opposing point, selective hearing is triggered in • This listening style often leaves people feeling frustrated and resentful
- 41. What is empathic listening? The listening behavior of individuals in the different OK attitudes 41 I’m Not OK – You’re OK • Often worried about themselves and how they come across • Focused on themselves rather than the dynamics of what is going on • So busy on trying to say the right thing that they don’t say anything • Consequences are instructions carried out poorly, messages taken down incorrectly
- 42. What is empathic listening? The listening behavior of individuals in the different OK attitudes 42 I’m OK – You’re OK • They focus their attention on the talker without judging them and giving the necessary psychological air • The listner has a very positive body language, facial expressions, tones of voice and gestures • They know the importance of building trust in the conversation and create a positive upward spiral in the conversation • Only OK – OK style is categorized as open, relaxed, understanding. logical, empathetic and nonjudgmental
- 43. There is a Hidden Story in everyone’s life >> Listen >> Exercise Empathy Let’s watch a video and observe very carefully on what is happening >>
- 44. Am I Listening ? Thank You