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Power of listening

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by William Ury

Published in: Self Improvement

Power of listening

  1. 1. • HTTPS://WWW.YOUTUBE.COM/WATCH?V=S AXFAVO1OQO • • • THE POWER OF A POSITIVE NO: HOW TO SAY NO & STILL GET TO YES • GETTING TO YES: NEGOTIATION AGREEMENT WITHOUT GIVING IN
  2. 2. How often do we listen instead of talking???
  3. 3. How often we take listening for granted??
  4. 4. What is the missing key for our relationships and communities??
  5. 5. Its not easy…But it is NECESSARY to LISTEN!!!
  6. 6.  Less than 2 percent of people have had any formal education on how to listen.  Images go into your long term memory, whereas words live in your short term memory  For example, did you know that we derive 55 % of a message's meaning from the speaker's facial expressions, 38 % from how he says the message and 7% from the actual words spoken?
  7. 7.  Less than 2 percent of people have had any formal education on how to listen  Images go into your long term memory, whereas words live in your short term memory  Did you know that we derive 55 % of a message's meaning from the speaker's facial expressions, 38 % from how he says the message and 7% from the actual words spoken?
  8. 8. Listening is a golden key that costs nothing but it brings huge benefits
  9. 9. Broken relations, families, senseless wars, conflicts, corporate issues could be prevented even before they start Extremely essential tool in Negotiations & human relationships
  10. 10. Understan d other side Connect Get “YES” Reasons to Listen
  11. 11. 1. Listening helps us understand the other side!! You can’t change someone’s mind if you don’t know where their mind is!!!
  12. 12. 2.Listening helps us connect. Listening builds trust and shows you care
  13. 13. 3. Listening help us get to “yes” Listening lowers people’s defense and opens them up to compromise.
  14. 14. How do we listen ??
  15. 15. 1.we need to listen to ourselves first and empty our minds of noise and distraction.
  16. 16. 2.Our interactions would be much better off if we genuinely listened, meaning we listen for what’s being said as well as what’s not being said to
  17. 17. 3. Genuine listening spotlights the other person Put into their shoes, tune to their wavelength Listen from their frame of reference
  18. 18. 4. Genuine listening is listening the other person’s underlying emotions, feelings and needs
  19. 19. Listening could be learned and practiced everyday!!
  20. 20. The age of Communication has to be changed to the age of Listening!!
  21. 21. Leaders should listen to avert numerous problems!! Listening is Chain Reaction & Contagious Inviting you to START!!
  22. 22. Prepared by Sowmya, PGP30108, IIM Lucknow, as part of MBA course Personal Branding (www.MBASkills.IN) taught by Prof Sameer Mathur

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