1.  Management: Account Management, Stakeholder Management, Team Management ( Medium to Large
Teams), Team Building, Training, Organization Development, Change Management, Performance Appraisal,
Mentoring, Conflict Management, Recruitment, Deployment of resource, Employee welfare & bonding
activities, Profile Mapping etc.
 Knowledge Management & Content Management: KM Strategies, KM implementation, KM Practices,
Community of practices, Knowledge System Audits/ Assessment Process, Content Management , Content
quality assurance and publishing, protect IP and copyrights, Conduct awareness program for KM, copyright,
IP and various policies
 Certifications: ISO Internal Audit, ITIL (77.5%), Structural thinking for strategic Management (The Strategy
Academy), PIMBOK.
 Organization : Capgemini India Pvt. Ltd., Bangalore, since 3rd Dec 2012 – 7th April 2014
 Designation : Manager Knowledge Management - Infra SBU
 Team Size (Reportees) : 5
 Responsibilities
 Responsible for the overall vision, strategy, road map and implementation of KM system for Infra SBU
 Understand the business objective of Infra SBU and define KM strategy in-line with business
 Setting up all processes and create necessary documentation for each process to have a robust Infra KM
system in place as it was a new initiative from Infra SBU
 Implemented New Initiatives of Creating Infra SBU global as well as the regional Infra portals,
 Created volumetric data for each project/account like asset details, employee details, solution details etc.
which helped the sales and the pre-sales team to win bids
 Created an integrated infra community which involves people across the globe
 Build highly reference able list of Infra-SBU customers
 Managing & coordinating with internal & external stakeholders including Sales, Solutioning, Architecture &
Delivery teams
 Work with and support all Account Managers of Infa-SBU to ensure highest Customer Satisfaction
 Generate awareness and Campaign for content capture from various sources
 Create reusable content from the past bids
 Provide necessary support to the bid team/ sales team for content/data points/ fixed appointments for
references (request management)
 Achievements :
 Setting up the KM activities to have a strong infra KM system in place and was successful in doing the same
 Created and have been maintaining the global and the various regional infra repositories which are well
appreciated by the infra community across the globe
 The integrated infra community is a big success in Capgemini and other sector/SBU are replicating our
model and setting up community after seeing success and value add of Integrated infra community.
Professional Summary (Total Exp. 12+ years)
SUKANYA BARUAH
Mobile# +971-527345627; E-mail: write2sukanya@gmail.com Location: Dubai, UAE
Work Details

2.  In a span of 3 months set up all major KM processes and created the documentations as well
 Created a robust client reference process which is well appreciated by the entire sales as well as account
managers of Infra SBU
 Organization : Deloitte Support and services India Pvt. Ltd., Hyderabad, since 1st Oct 2007 – 15th April 2011
 Designation : Manager: Knowledge Management Services -Content Publishing (Global Team)
 Team Size (Reportees) : 32-36
 Responsibilities
 Responsible for the overall vision, direction, and structure of the Content Publishing (CP) team
 Understand the objectives and overall business strategy to define the role of Content Publishing Team and
able to translate them into deliverables from the CP team (all service areas and industries)
 Maintain SLA for entire document publishing cycle, Content Integration and Delivery by doing weekly work
plan for each resource. Monitor their progress and productivity by creating weekly metrics to analyze the
performance of the team members and resolve performance issues
 Liaison with global Knowledge Managers/ stakeholders to understand, manage and deliver the project with
quality. Project planning, Project delivery process and resource allocation to manage and deliver multiple
projects.
 Design, developed and improvise guidelines, procedures and polices
 Ensure all team members abide by the already defined guidelines and policies. Manage the Intellectual
capital and Intangible assets of the organization with easy reach and access by practitioners by ensuring
proper Classification, Taxonomy, Indexing and Tagging to the published content
 Handling queries from all the stakeholders pertaining to content publishing
 Monitoring the use of the knowledge assets and measuring the business value of the knowledge to the end
user community
 Recruitment, Onboarding and refresher training
 Counsel and mentor the team members on their professional enhancements
 Conduct performance appraisal for the team members
 Handling Rewards & Recognition and mentoring program
 Training
Coach approach, delivery service first, situational leadership, Project Management, Change Management,
PIMBOK, Voice modulation and body language (Dale Carnegie), Verbal Dynamics, Green Belt etc.
 Achievements
 Reducing turnaround time (SLA) from 90+ days to 30 days in Content publishing within 2.5 months of joining
Deloitte and improved the SLA continuously. The SLA was brought down to 7 days within a year’s span and
we are currently maintaining it consistently.
 Bring down practitioners’ query resolution SLA from 20 days to 1 day within 2 months
 Instrumental in creating Knowledge sharing culture in the team
 Overshoot all my major goals for FY 08 & FY 09 and FY’10 goals
 Organization : SAP Labs, Bangalore, from 27th Dec 2006 to 31st August 07
 Designation : Lead: Knowledge Management.-IS (Working with a team across the globe)
 Team Size (Interaction) : 100 (across the globe)
 Responsibilities
 Content acquisition and ensure all content published in the knowledge repository as per defined guidelines
and repositories. Ensure frequent revision of information on the portal stored in the form of e-learning
modules, assessments, polls, documents, videos, flowcharts and other training materials.
 Spearhead the design, development and maintenance of a knowledge management portal that maps to
business objectives and caters to the training requirements of LS &CB business units
 Managing Community of practices
 Evaluate the quality and dissemination of information through the use of peer review, surveys, usability
studies, usage reports etc.
 Prepare MIS for senior management detailing the usage statistics, assessment scores, etc
 Monitoring the use of the knowledge assets and measuring the business value of the knowledge to the end
user community
 Published newsletters to provide regular updates to the stakeholders about the industry as well as KM
activities
 Resolve revenue conflict among various practice lines
 Achievements
 Made changes to the KM process which were well appreciated across the IBU

3.  Given new look to the portals and K-Room and it was well appreciated by the stakeholders
 Created the entire server structure for ISM-CP&LS
 Organization : Wipro Infotech Pvt. Ltd., July 2004 to Dec 2006, ( Delhi, Kolkata and Gurgaon)
 Designation : Manager: Knowledge Management
 Team Size (Interaction) : up to 1000+ (Across India)
 Responsibilities
 KM Consulting- internal and external
 Canvass for KM awareness and conduct KM trainings and acquisition of knowledge
 Enable an atmosphere for knowledge sharing across the organization; facilitate seamless exchange of
knowledge through the organization’s operational business process and system by, among others,
maintaining strong relationships with stakeholders
 Content acquisition – Ensure all necessary content submitted to the KM portal
 Helping reference submitted deliverables to best-in-class methods. Ensure frequent revision of
information on the portal stored in the form of e-learning modules, assessments, polls, documents,
videos, flowcharts and other training materials.
 Support sales / delivery knowledge requests from senior management and pursuit teams
 Establish and maintain solutions and technology credentials/qualifications/case studies to assist sales
teams
 Ensure the alliances repositories reflect latest content in the areas of alliance collateral, solution
material, sales and marketing information, news, delivery documents etc
 Create greater value for the business through creation, management and administration of new and
relevant content repositories in alignment with business priorities and goals
 Publish alliance newsletters to provide update about the industry and KM activities
 Help increase awareness of KM by creating and maintaining a Global Repository and Knowledge
 Community of Practice- organize and ensure active participation on weekly and monthly community of
practice
 Spearhead the design, development and maintenance of a knowledge management portal that maps to
business objectives and caters to the training requirements of all service lines
 Effectiveness Measurement – Evaluate the quality and dissemination of information through the use of
peer review, surveys, usability studies, usage reports etc.
 Training-
 Responsible for entire training cycle, Gap/Need Analysis, Organize & Impart Training, Effectiveness
Measurement, Vendor Management
 E-learning-
 Point of contact for e-learning activities for the region, Encourage & enroll people to do courses, Find
the requirement for new courses, Effectiveness Measurement
 HR Activities:
 Active involvement in campus recruitment process, Employee Relationship, Employee Welfare
Activities, Performance Appraisal
 Process Management:
 Define new process for different service lines, Evaluate & suggest changes in existing process, Evaluate
customer account & suggest for changes, Measure the impact of changes.
 Others:
 Create and review Customer Presentation, Create and update sales toolkit (Template creation for
Quotation, Proposal, Best Practice, Case Studies), Market Analysis, Handling cross functional leads,
Database analysis to help the sales force, Marketing & brand building activities, Event management,
Worked as an internal auditor etc
Key Achievements
 Overshoot all major targets for ’04-‘05 & '05-'06
 Galaxy Award for best performance & new initiatives (CoP, Knowledge Conclave, Knowledge
Champion)
 Best Participation award in SPG 2006 (Society of Petroleum Geophysics)
 Successfully participated in Infocom 2005, sold good no. of products on spot
 Successfully participated in ISO audit of System indignation and Manage IT
 Generate business through Cross Functional Leads

4.  Nominated to do a project on Best Practices in KM in India
Training Undergone : First Time Leadership Program, Customer Leadership Interface Program,, Six Sigma (GB), Building High
Performance Team (Dale Carnegie) & Train the Trainer (CHRD).
 Organization : HITA Technology (Taiwan) Pvt. Ltd, from Feb 2004 to July 2004
 Designation : Manager-Corporate Sales
 Reporting : Zonal Manager (North)
 Team Size (Reporting) : 3 Persons
 Organization : Sukam Communication System Ltd, from Jan 2003 – Dec 2003
 Designation : Asst. Manger –Corporate Sales
 Reporting : GM (International Division)
 Responsibilities
 Marketing & Selling of UPS in Government, Corporate, Institutions
 Channel Development, Brand Promotion & Event Organization for Sales Promotion
 Proposal Making and Tender Bidding
 Market Analysis, Feasibility Study, Business Planning & Strategy Designing
 Customer Relationship Management
Key Achievements (Hita)
 Successful implementation of Dealer Network across the North Region.
 Empanelment with LIC, IOCL, Sahara, IGL etc
 Developed Impressive Clientele
Key Achievements (Su-Kam)
 Enhanced the sales up to 15% by launching of innovative “Employee Welfare Scheme”
 Create brand awareness in all the segments of the society
 Impressive Clientele specially Govt & PSU
 Organisation : SISHU SARATHI (Assamese Child Magazine), Assam from Sept 1997 – Jun 2000
Designation : Manager- Marketing
Reporting : Director-Publishing
Location : Assam
Team Size (Reporting) : 10 People
Responsibilities
 Look after the complete sales cycle
 Developed & Maintain Dealer & Distribution Network Relationship Management.
 Brand Promotion & Event Organization
 Customer Care & Space Selling
 Database Management
 Market Feasibility Study
Key Achievements
 Increased the selling of the Magazine from 5000 to 20,000 copies per month
 Succeeded in Positioning and Brand building of the Magazine
 PGDBM, Specialization in Marketing & I.T from Birla Institute of Management & Technology, Greater Noida in the year 2002.
 B.Sc. (Physics) from Dibrughar University, Assam in the year 1998.
 Higher Secondary from H.S.E.C., Assam in the year 1994.
 Matriculation from H.S.L.C., Assam in the year 1992.
 “End to End Sales Process Development” for Champs Info Tech Pvt. Ltd, from June 2002 to Dec 2002, Team Handled: 6 People.
 Develop Marketing Plan for Mail Genie (e-bulk mailing solution) & Ezy Merchandiser (Shopping Card Solution), for Geo Rapid India Pvt. Ltd
from Jan 2002 to May 2002.
 “Market Research on UPS market for 1KVA, 2KVA & 5KVA" for WIPRO e-Peripheral, from June 2001 to Oct 2001.
Other Achievement
Marketing Projects
Educational Background
Marketing and Sales Experience

5.  5th position in B.Sc. (Dibrughar University.)
 Prize winner in State Level Quiz & Essay Writing.
Hobbies: Interacting and observing people; active participation in cultural activities and games; organizing events, Listening music, traveling, driving
and reading
Strengths: Optimistic, Self-Motivated, Convincing, Leadership, Team Spirit, Analytical, decisive, Cooperative and Modest
Professional Strength : Communication skills, interpersonal skill, innovative, organized, analytical, leadership, team player, people
management and strategist
Technical Skill (application): MS Office, Win2k, Vista, Share Point, Web 2.0
Sex : Female Marital Status : Married
Date of Birth : 22/02/1977 UAE driving license. : Yes
Languages Known : English, Hindi, Bengali and Assamese
Overseas Visit : US, UK, Germany, Luxemburg, UAE
Present Address : # Flat 402, Building 123, Discovery Garden, Dubai, UAE
Hobbies/Strengths
Other Details