Strategic Implementation          of an Employee  Development ProgramWednesday, May 16, 2012      1:00 p.m. Central
1.No manager support2.No budget or perceived  value3.Lack of leadership support4.Unengaged and unmotivated  employees
Keys to Program Success                       Business Fit  Learning solutions that are tightly aligned to business       ...
Strategy and Implementation     Cultural awareness     Change management     Goals and success criteria     Managing your ...
Cultural Awareness Executive and management support Corporate mission and value Business and work environment Communicatio...
Elements of A Learning Culture            1.   Holistic thinking            2.   Integrated learning            3.   Capac...
Change ManagementCommunicate the business andindividual benefits of the programCommunicate to reduce fearCareful planningC...
Presenting Change to Employees           Prepare       Deliver Message          Follow-up
Goals & Success Criteria Determine the audience Determine content and link to program objectives Define criteria for measu...
S.M.A.R.T. GOALS           Specific           Measurable           Attainable           Relevant           Timely
Program Focus          Replace % of Instructor Led TrainingEmployees use e-learning to meet an average% of their annual tr...
Learner FocusPositive feedback on content with a specificapproval ratingDemonstrate they can apply what they learnedto the...
Program GoalReplace 50% of instructor led training withe-learning         Success Criteria         Usage measured by compl...
Program GoalProvide e-learning as a viable means foremployees professional development         Success Criteria         Le...
Learner GoalImprove performance in handling ofcustomer complaints         Success Criteria         Transfer of knowledge a...
Program Evaluation         • Start with usage           reports         • Results from           evaluation forms         ...
Sample MetricsMethod: Track initial email to users.Measured Results:  53.5% open rate  35% hit the link to the LMS within ...
Sample MetricsMethod: Leadership developmentprogram participationMeasured Results:  80% completed the program  30% were pr...
Managing Your Program Deployment and launch Marketing and communications Measurement and review
Deployment and Program       Launch     Additional resources
Sample 4 Week Timeline       Week 1                         Week 2                       Week 3                      Week ...
Make things easy with user guides!
Provide tips and best practices!
Marketing & Communications             Build    Review           Act
Your Plan Should Include:            •   The Message            •   Your Purpose            •   Method            •   Metr...
Sample PlanMessage     Purpose    Method         Timing     Metric       Owner Target AudienceLaunch of   Inform     Artic...
Communicate to keep it top of mind!
Elements of A Learning Culture            1.   Holistic thinking            2.   Integrated learning            3.   Capac...
For Additional Info.        Chris Osbornwww.bizlibrary.com     cosborn@bizlibrary.com  888.432.3077          888.432.3077 ...
Success                Program Goal                                                                          Measurement  ...
Strategic Implementation of an Employee Development Program
Strategic Implementation of an Employee Development Program
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Strategic Implementation of an Employee Development Program

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Strategic Implementation of an Employee Development Program

  1. 1. Strategic Implementation of an Employee Development ProgramWednesday, May 16, 2012 1:00 p.m. Central
  2. 2. 1.No manager support2.No budget or perceived value3.Lack of leadership support4.Unengaged and unmotivated employees
  3. 3. Keys to Program Success Business Fit Learning solutions that are tightly aligned to business initiatives. AdoptionEffective communication to Provide easy access to target audiences. resources, technology and tools. Business ValueMeasurement strategy that delivers return on expectations and return on investment.
  4. 4. Strategy and Implementation Cultural awareness Change management Goals and success criteria Managing your program
  5. 5. Cultural Awareness Executive and management support Corporate mission and value Business and work environment Communication styles and flow Relationships of influence Existing learning culture
  6. 6. Elements of A Learning Culture 1. Holistic thinking 2. Integrated learning 3. Capacity for change and improvement 4. Focus on collaboration 5. Personal commitment
  7. 7. Change ManagementCommunicate the business andindividual benefits of the programCommunicate to reduce fearCareful planningClear links between training andjob roles/performance
  8. 8. Presenting Change to Employees Prepare Deliver Message Follow-up
  9. 9. Goals & Success Criteria Determine the audience Determine content and link to program objectives Define criteria for measurement
  10. 10. S.M.A.R.T. GOALS Specific Measurable Attainable Relevant Timely
  11. 11. Program Focus Replace % of Instructor Led TrainingEmployees use e-learning to meet an average% of their annual training requirement
  12. 12. Learner FocusPositive feedback on content with a specificapproval ratingDemonstrate they can apply what they learnedto the job
  13. 13. Program GoalReplace 50% of instructor led training withe-learning Success Criteria Usage measured by completion Measurement 25% of potential audience of 500 completes one course (125 learners) on an annualized basis
  14. 14. Program GoalProvide e-learning as a viable means foremployees professional development Success Criteria Learner satisfaction with content Measurement Positive feedback on content with a >70% approval rating
  15. 15. Learner GoalImprove performance in handling ofcustomer complaints Success Criteria Transfer of knowledge and/or skill back to job Measurement Positive feedback on applicability of learning to job responsibilities with a >70% approval rating
  16. 16. Program Evaluation • Start with usage reports • Results from evaluation forms • Pre and post tests • Job performance metrics or KPI’s
  17. 17. Sample MetricsMethod: Track initial email to users.Measured Results: 53.5% open rate 35% hit the link to the LMS within the email 62 signed up for courses 28 started courses 8 completed courses
  18. 18. Sample MetricsMethod: Leadership developmentprogram participationMeasured Results: 80% completed the program 30% were promoted within 3 months 100% retention of all program participants 100% rated the program as worthwhile and valuable
  19. 19. Managing Your Program Deployment and launch Marketing and communications Measurement and review
  20. 20. Deployment and Program Launch Additional resources
  21. 21. Sample 4 Week Timeline Week 1 Week 2 Week 3 Week 4| Set Strategy (1 week) | | Establish Program Goals (1 week) | | Site Design & Customization (1-2 weeks) | | Identify Success Criteria (1 week) | | Marketing & Communications Strategy (1 week) | | Define Audience (2-3 days) | | Determine Program Measurement (1 week) | Course Selection (1 week) | | Pre-Launch Communications Begin (2-3 weeks) |
  22. 22. Make things easy with user guides!
  23. 23. Provide tips and best practices!
  24. 24. Marketing & Communications Build Review Act
  25. 25. Your Plan Should Include: • The Message • Your Purpose • Method • Metrics • Target Audience
  26. 26. Sample PlanMessage Purpose Method Timing Metric Owner Target AudienceLaunch of Inform Article in Pre-launch Awareness Kim Sr. Leaders, Mid-Strategic company survey level Leaders,Sales daily e-news results great Sales Leaders,School than 10% of Sales People sales team Persuade Testimonials Launch Enrollment Kim from Sales at 85% Leaders and Pilot Participants Remind Participant Monthly Kim Sales People, testimonials Sales Leaders
  27. 27. Communicate to keep it top of mind!
  28. 28. Elements of A Learning Culture 1. Holistic thinking 2. Integrated learning 3. Capacity for change and improvement 4. Focus on collaboration 5. Personal commitment
  29. 29. For Additional Info. Chris Osbornwww.bizlibrary.com cosborn@bizlibrary.com 888.432.3077 888.432.3077 ext. 144
  30. 30. Success Program Goal Measurement Criteria Usage measured by 25% of potential audience of 500 completes one courseReplace 50% of instructor led training with e-learning completion (125 learners) on an annualized basisProvide e-learning as a viable means for employees Learner satisfaction with Positive feedback on content with a >70% approvalprofessional development content ratingAdopt e-learning as a viable alternative/complement to Learner satisfaction with Positive feedback on usability with a >70% approvalclassroom instruction usability ratingAdopt e-learning as a viable alternative/complement to Learner satisfaction with Positive feedback on e-learning as a learning modalityclassroom instruction affinity with a >70% approval rating Effectiveness ofImprove knowledge of workplace diversity issues Improvement in scores between pre-test and test instructionImprove performance in handling of customer Transfer of knowledge Positive feedback on applicability of learning to jobcomplaints and/or skill back to job responsibilities with a >70% approval rating Technical performance of Number of company help desk and BizLibrary technicalProvide an effective technology to deliver e-learning courseware support calls

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