Position Description Operations Manager August 2007

Position Description: Operations Manager,SEQ Fuels
Position No: Location: Rocklea,Qld Date Approved: 1st
June 2007
Division: Marketing Job Family: Effective Date: 1st
June 2007
Dept: Reseller Reports to: General Manager, South
East Qld Fuels
Last Updated: 1st
June 2007
Unit: CPS Approved by: Bill Whittaker
Explanation of linkage terms referred to in the Key Tasks/Accountabilities:
Dimensions of Position
• Technical - direct technical output of tasks appropriate to role, the
developing and enhancing of technical knowledge, establishing and
monitoring technical systems, and managing relationships with
external and internal stakeholders.
• Scheduling - preparing strategic and action plans and monitoring
performance against plans, developing and managing the budget
for the work unit, planning and allocating resource requirements,
and scheduling work to achieve the required work output of the
team.
• People - managing direct reports, setting the environment for
people to perform fully the work appropriate to their roles, and
developing capabilities of team members and self.
Dimension balance for this role :
Tech = 30% Scheduling = 30% People = 40%
Vision, Values & Strategic Intents (VVSI)
• Operational excellence – through safe, secure, reliable, efficient,
incident free and environmentally sound operations
• Cost management – by lowering unit-costs through innovation,
technology and work-process improvements
• Capital stewardship – by investing in the best project
opportunities and executing them better than our strongest
competitors
• Strong and sustained profitability – through leadership in
brand, supply chain and asset management, in developing new
opportunities, and favourably shaping the business environment
• Partnering with employees and other stakeholders – by
engaging the hearts and minds of our employees through
empowerment, respect and dignity, and by building mutually
beneficial relationships.
Position Purpose
Ensure the profitability and successful long term operation of the infrastructure and equipment of the business (Distribution Centre,depot,
tanker, logistics) in line with the vision, values and strategic intents.
1
ec7ca56a-93a8-43d5-ab5e-cf4fa5244b6e-150717010602-lva1-app6891.doc

Key Tasks/Accountabilities – Technical Link to VVSI Expected Outputs Output Achievement
• Ensure Health, Safety, Security and Environment (HSSE)
performance within Operations Area of South East Qld Fuels
Oty Ltd meets minimum standards
- Ensure plans are developed to guide behaviours which enable
the business to meet the OE KPI targets.
- Provide advice, guidance and direction to the others in the
Equity reseller business on what is good HSSE practice to
ensure compliance with minimum statutory / Caltex / other
standards.
- Ensure key HSSE compliance tools are used to monitor and
improve compliance to legislation and company policy &
procedures (such as CAT, RMF and OE Plan).
- Ensure LPS is rolled throughout Operations and becomes part
of all employee’s day to day work routine.
- In the Operations area of South East Qld Fuels Pty Ltd.
- Ensure all Delta items are addressed in line with the CPS
Policies and Procedures manual.
- Ensure timelines for working at heights are met (note specifics
if any works outstanding).
• Operational
Excellence
• Zero Incidents
• Zero legislation
breaches
•
• Manage the Operations department of South East Qld Fuels
Pty Ltd (Distribution Centre,depot and tanker fleet) with the
following characteristics
- 5 Distribution Centre Staff, 12 Drivers,10 Owner Drivers.
- 1 Maxi Tanker,10 Rigid Vehicles,10 On Site Vehicles
- 2 depots (Rocklea & Caboolture – Bulk Refuelling Facility only)
- 250 ML fuel sales / 1,000 kl’s Lubricant Sales
- 3,000 customers
• All Strategic
Intents
• Better business
decisions moving
from Good to
Great KPIs.
•
2

• Disciplined thought:
Ensure effective implementation of the following systems and
tools in the Operations area of South East Qld Fuels Pty Ltd.
LPS, CAPB , Little Cindy (Capex), CPQQRT, PDs, PMPs, HR
processes, DOA, Time management (prioritisation), Negotiating
skills, Presentation skills, CPS Tanker and Depot Evaluation
document.
• Operational
Excellence
• Cost management
• Better decisions
through disciplined
thought and
consistent
language leading
to achievement of
Good to Great
KPIs.
•
• Managing relationships with external and internal
stakeholders
– Managing relationships with key statutory bodies (eg.
Workcover, EPA, Local Government)
– Managing relationships with Owner Drivers,Cartage
Contractors,Contractors for works done on tanker equipment,
other vehicles and depots.
– Managing relationships with Caltex resources (eg. HSSE local
managers). In line with the Interdependencies chart draw
upon the Caltex resources.
• Strong and
sustained
profitability
• Partnering with
other stakeholders
• Operational
Excellence
• Improved EBIT
though attracting
and retaining the
right customers.
• Improved business
performance
through reference
to subject matter
experts.
•
• Minimise overall costs and increase the operating efficiency
of the business. Look for ways to continually improve the
business’ operation.
• In line with specified timeframes, implement all actions arising
from periodic internal audits.
• Ensure the Deliver Vehicle fleet operates at a competitive cost
comparable to contractor arrangements on a cents per litre basis.
• Ensure budgeted CAPEX spend for the infrastructure and operating
equipment of South East Qld Fuels Pty Ltd is planned and spent
progressively throughout the year.
• Operational
excellence
• Cost management
• Capital
Stewardship
• Improved EBIT
through reduction
in cents per litre
operating cost.
•
• Ensure Good to Great KPI reports are prepared monthly
relating to the Operations section of South East Qld Fuels
Pty Ltd
• Implement South East Qld Fuels Pty Ltd Good to Great Operations
initiatives
• Operational
Excellence
• Move the business
from good to
great.
•
3

Key Tasks/Accountabilities – Scheduling Link to VVSI Expected Outputs Output Achievement
• Fleet, depot and resource management
– Plan and implement improvements to the customer delivery
service …. ie. how to do more with less (deliver greater value to
customers at less cost)
– Review the Fleet & depot network and identify strategic
opportunities for the business. Implement changes where
approved.
• All Strategic
intents
• Achievement of
Good to Great
KPIs
•
• Prepare operations plan and budgets (look to the future)
– Create the South East Qld Fuels Pty Ltd Operations plan and
budgets
– Lead the implementation
– Monitor and manage
• All Strategic
Intents
• Achievement of
the Good to Great
KPIs
•
Key Tasks/Accountabilities – People Link to VVSI Expected Outputs Output Achievement
• Manage direct reports:
– Ensure reports are motivated and focussed to achieve success
inline with Operations Department goals and objectives.
– Assigning, delegating and reviewing tasks
– Performance management of direct reports
– To ensure a shared understanding of the context within which
the task is assigned and the purpose of the task.
• Steward performance management including coaching and
counselling for all employees reports:
– Ensure discipline is instilled in all members of department and
ensure requirements of HSSE are met at all times.
– Ensure action (formally as required) is taken on team members
who do not meet requirements, particularly HSSE requirements.
• Celebrate successes (formal and informal)
• Operational
Excellence
• Strong and
sustained
profitability
• Partnering with
employees
• Achievement of
Good to Great
KPIs.
• Demonstrated use
of PDs, PMPs and
CPQQRTs.
•
4

• Communicating with staff:
– Formal communication sessions (eg. GM communication
sessions, HSSE Meetings, Driver Meetings / Training
Conferences)
– Informal communications – Accompany Driver on Delivery
/walking the floor / yard / store
– Written communications – contribute to the Equity Reseller
newsletter and add local news as appropriate.
• Partnering with
employees
• Improvement in
climate survey
results.
• Better
communication
leading to
understanding and
achievement of
Good to Great
KPIs.
•
• Building relationships with other departments (ie. Sales,
Finance, Administration, Operational Excellence, Retail)
– Spend time with other departments understanding their
business and building sound relationships.
– Spend time with other departments developing plans to
maximise EBIT.
– Focus on value to the Equity reseller.
• Strong and
sustained
profitability
• Partnering with
other stakeholders
• Great Local
Customer Service
• Improved EBIT to
the business
•
• Recruitment, development and succession
– Ensure the right people are recruited into the business
– Ensure succession plans are in place for the Operations role and
other key roles.
– Complete personnel reviews using HRDC as required
• Operational
Excellence
• Strong and
sustained
profitability
• Partnering with
employees
• Healthy
organisational
structure designed
to deliver the
Good to Great
KPIs.
•
Key Role Relationships
Internal
• Caltex representatives (eg. HSSE managers), Equity employees.
External
• Suppliers, customers, local community, contractors, industry reps.
5

Technical Qualifications & Skills
Relevant Qualifications and Skills (including tertiary)
• Sound experience in managerial role demonstrating a successful track record.
• Good understanding of the operational needs of the business.
• Extensive operations / HSSE experience coupled with strong leadership / coaching skills.
• Wide experience in developing and managing operations budgets.
• Extensive knowledge of fleet and tank management from a cost and safety compliance perspective.
• Comprehensive understanding of HSSE legislative requirements and compliance.
• Requirement to be trade practices compliant and have a sound understanding of the trade practice legislation.
Desired Qualifications and Skills
• Tertiary qualifications in engineering and/or management desired but not essential
Position Competencies & Capabilities
– Must be a very good people manager and leader
– Must be focused on cost reduction and service delivery
– Must have sound operational understanding of Delivery Vehicle / depot business.
– Must have a comprehensive understanding and management capability in relation to HSSE issues.
Reporting Relationships & Direct Reports
• Reports to Equity General Manager, South East Qld Fuels Pty Ltd.
• Direct reports – Distribution Supervisor,Distribution Co-Ordinators,Company Drivers,Owner Drivers.
Authority Levels (DOA)
– Effective level is Operations Manager, South East Qld Fuels Pty Ltd
6

Position Description Operations Manager August 2007

Recommended

Recommended

More Related Content

What's hot

What's hot (18)

Similar to Position Description Operations Manager August 2007

Similar to Position Description Operations Manager August 2007 (20)

Position Description Operations Manager August 2007