1. JAI SINGH CHAUHAN
Plot No: A-51, Model Town, Rewari (Haryana )
Contact: +91-8527707666; Email: jaisingh.chauhan@spoton.co.in, erpl_jaisingh@yahoo.com
Objective: Proficient, versatile, and perceptive Manager seeking an opportunity to leverage strong
leadership abilities, superior organizational and communication skills, and experience in challenging
operations supporting an organization to achieve its goals.
Core Competencies:
Operations Management  Load Management  Warehouse Management  Customer Servicing 
Cross Functional Coordination  Statutory Compliances  Vendor Management  Manpower
Handling  Risk Management  Costing  Safety Management 
SUMMARY OF SKILLS:
 Currently working as Hub Asst. Manager – with Startrek Logistics Pvt. Ltd. Specialized in rationalization
operations of a large depot to provide to the needs of geographically dispersed distribution network.
 Solutions oriented professional with strong analytical skills and hands on expertise in formulating
Operational Policies/Procedures to achieve the Business Objectives
 Industrious and proficient offering over 08 years of experience in many logistics related operations like
Cargo & Courier Management, Logistics and Warehouse Management.
 Demonstrated functional excellence in managing total materials logistics covering transportation, Cost
Control, stock handling, materials receipt, storage, retrieval, issue, and maintenance of error free
records.
PROFESSIONAL EXPERIENCE
1. Startrek Logistics Pvt :Asst. Hub Manager – Delhi (Since Jan’14)
Achievements:
 At present working in Hub situated Near Rewari on NH-8 handling the largest number of consignments
(5500 plus per day average) and the largest volumes in tonnage (1200 tons a day) which is the
highest figure all across the country in Startrek Logistics.
 Leading and organized the Operations-Process Training for Employee, Material Handling training to
Handlers and Tool- Box training for Drivers.
 Cooling of the consignments was brought down upto 3% of the total consignments handled by Hub,
this figure was more than 9% at the initial stage.
 Brought the Linehaul Departure performance upto 98% from 68% by having strong coordination with
all the locations and by having strong control and monitoring on vendors performance.
Role :
 Responsible for managing the teams while training people across dealer network for enhanced
efficiency and productivity.
 Driving and planning all operational strategies, implementing systems & procedures, MIS, Income &
Expenditure Budgeting & facilitating the growth of the branch operations with optimal cost
management.

2.  Maintained coordination with transporters for dispatch of local and outstation material; followed up the
dispatch & incoming material to supplier & transporter. Negotiated for the new vehicle contract & cost
saving.
 Retained customers by providing best possible service in terms of immediate response to enquiries,
quick execution of orders & by keeping the customer updated with the status of their order, schedule &
shipping documents.
 Played a pivotal role in implementing operating policies & guidelines to ensuring smooth execution of
day-to-day operations and to increase operational efficiency and productivity.
 Accountable for managing records, receipt of materials at warehouse, inspection, system entry storage
as per space allocation, repackaging and labeling, distribution.
 Responsible for Key Customer Account Management and operationalized the services on all India basis
and hand over to the operations team for maintenance.
 Ensure implementation of Road Safety Management System in order to provide safety for related
personals and the company assets. Ensure safety of employees as per company standards and ensure
all the goods are transported safely avoiding pilferage / damage in transit in network.
 Played a pivot role in evaluating vendor performance to ensure adherence to predefined specifications
and supply of quality material / execution of job works.
2. Startrek Logistics Pvt Limited: As Operations Executive ,
Dec. 2011 – Jan’14
Location – Gurgaon (Haryana )
Role :
1. Responsible to Handle complete functioning of Branch i.e. Stock Verification, , Issues, Receipts,
Material Movement and Computerized on time movement & Inventory.
2. Responsible for Training to upgrade the skills of operations team.
3. Audited truck manifest to ensure proper load weights and techniques were utilized.
4. Raising and maintaining the Stocks Records, Stock Ledger for Region.
5. Developing, improving and maintaining the Region performance.
6. Generating & Monitoring regular KPI and quality audit analysis reports for distribution to Ops team
7. Monitoring and sending the operations performance to Region with Failure gaps and customer
service and sales team.
8. Monitoring the set standard operations procedures of operations and warehousing for Region.
9. Resolve operational issues & manage service issues.
10. Maintain liaison with Transporters, Local Vendors, Dealers and Suppliers etc. wherever applicable

3. 3. TNT India Pvt Ltd. :Handled the position of Regional Service Quality -
Executive (Entire North Region ) since Sep 2005 to Dec’ 2011
Role:
• Played a pivotal role in implementing operating policies & guidelines to ensuring smooth execution
of day-to-day operations and to increase operational efficiency and productivity.
• Ensured timely service delivery as well as collections from the customers within the agreed period
with coordination of Operations Team.
• Team Player with a flair for working hard and contributing towards achievements of organizational
goals.
• Data analysis
Analyze and interpret SQ data in order to monitor customer service operations and provide insight into
service quality performance trends.
 Analyze SQ KPIs in line with Divisional models and systems.
 Generating regular KPI and quality audit analysis reports for distribution to management.
 Monitor trends in customer service performance and highlight potential opportunities for
improvement to management.
 Conduct ad-hoc analysis as request by management.
• Advising and improvement
Advise and assist during the implementation of management through the proposal of actions in order to
improve service quality performance
 Proactively propose solutions based on data analyses results with the aim of increasing service
quality performance.
 Implement after approval improvement actions and review the effect on the SQ regularly.
• Data reporting
To maintain service quality data reporting in order to provide management with clear, concise information
to enable informed decision-making
 Ensure the accuracy of reported information and timely distribution
 Generate ad-hoc reports as directed by the management
 Maintain an information database to store internal and external reports and ensure data is backed
up at all times.
 Create and maintain a benchmarking database.
 Ensure that all confidential data is stored securely.
EDUCATIONAL CREDENTIALS
 Dangerous Goods Certified From GPs Institute, New Delhi
 B.A. from University of Jaipur in 2010
Date of Birth: 10th
November, 1980