1. Steve BartonIT Support Engineer
Career Objective
 To be a valuable asset of a growing organisation in which my work experience and
professional skills can add unique value. To obtain continuous career progression and
development benefiting both myself and the organization.
Current Qualifications
 CCA XenDesktop 5.0
 CCA Xenapp 6.5
 CCAA XenApp 6.5
 Citrix NetScaler 10 Essentials and Networking
 MCP Windows Server 2003 administration
Support Skills
 Microsoft Windows 7, Windows 8, Windows 10
 Microsoft server 2008
 Microsoft Office 2007, 2010, 2013, Office 365
 Active Directory, Administrative Center
 Citrix Receiver, XenApp and Xen Desktop Support and administration
 Blackberry, BES, Smartphone Support.
 Mobicontrol admin
 Networking configuration and troubleshooting (WiFi, 3G, 4G and VPN)
 Laptop, PC, Tablet, Mac, Printer support
Personal Skills
 Team management / Supervision
 Phone, desktop and corporate support
 Working in an ITIL environment
 Incident investigation and resolution
 Keeping client updated on incident progression
Career Overview
March 2012 – Current Fujitsu on site desktop technician 2nd Level Support
May 2008 – Dec 2011 Downer Australia 2nd Level Support
Oct 2007 – Apr 2008 NRMA Motoring Services 1st and 2nd Level Support
15, Woomba Close
Hornsby Heights
NSW 2077
Mob: 0449 266 889
sgb1969@live.co.uk

2. Sep 2001 – May 2007 Linetex Computers Field Service Engineer / Team Leader
Jan 2000 – Jul 2000 ICM On-site Engineer
1989 – 2000 Computacenter Desktop and Server Engineer and Team Leader
Employment History
March 2012 – Current. Fujitsu – Onsite Desktop Support
On an international scale Fujitsu is a leading provider of ICT-based business solutions. With
approximately 170,000 employees supporting customers in over 100 countries, Fujitsu combines a
worldwide pool of expertise with innovative systems and solutions to deliver added value to customers.
Achievements
 Training Shanghai Service Desk to support Field Engineers
 Windows 7 rollout
 Office 365 Rollout
 Gaining Citrix qualifications (2xCCA, 1xCCAA, Netscaler 10)
Responsibilities
 Supporting Field Engineers and corporate staff.
 Incident call logging and resolution to SLA
 Windows 7 and 8 support.
 Citrix troubleshooting and administration using AppCenter, XenCenter, AppSense, Desktop Studio,
RDP, and Edgesight. Application publishing.
 Laptop, PC, Tablet and Mac support.
 Smartphone support, including BES and Mobicontrol admin.
 Network troubleshooting (including 4G, WiFi and VPN).
 Checkpoint Encryption administration
 Office 2003, 2007, 2010,2013 and Office 365 troubleshooting
 Video conferencing support (Polycom)
 Lync/skype for business support
 SCCM 2012 SOE and software deployment.
 Local and network printer support (including Follow Me printing)
May 2008 – December 2011 Downer Australia
2nd Level Support Engineer
Downer Group is a leading engineering and infrastructure company with an annual turnover of $8
billion. This role consisted of working with shared services IT, providing a combination of over the
phone and desktop support, predominately to our Corporate Head Office staff including senior
executives.
Achievements
 Career Progression - Stand in team leader.
 Projects - Helped transition service centre for Outsourcing to HP.

3. Responsibilities
 Supporting users remotely using Remote Desktop and VNC
 Infra and Heat call logging
 Active Directory administration (Domain Administrator)
 Exchange Mailbox administration
 Network troubleshooting (including wireless and 3G)
 Citrix client troubleshooting and administration.
 Office 2003, 2007 and 2010 troubleshooting
 Blackberry and BES support
 Iphone support
 Video conferencing support (Polycom)
 SCCM Imaging
 Commvault backup administration
 Local and network printer support
 Internet and Remote Access support
 Knowledge base updates
Oct 07 – Apr 08 NRMA Motoring & Services
1st and 2nd Line Support Engineer (Contract Role)
NRMA Motoring & Services is Australia’s largest member organisation, providing a range of motoring
services for the community.
Responsibilities
 Supporting users remotely using Remote Desktop, Remote Assistance and VNC
 Desktop support for users on site
 Active Directory – setting up users and computers, usernames and passwords and access
permissions
 Exchange User Administration
 Citrix client troubleshooting
 Office 2003 including Outlook troubleshooting and Office 2007
 Blackberry support
 Printer and fax machine support
 Internet and Remote Access support
 PC Installations
 Triage updates
May 07 – Sep 07 Travelling
Sep 01 – May 07 Linetex Computers (London, UK)
Field Service Engineer and Team Leader

4. Linetex Computers is a UK Nationwide Computer services company offering a wide range of computer
services to Software Houses, Corporate Business and Retail Customers.
Achievements
 Career progression – Transitioned from Junior Field Engineer to Team Leader.
Responsibilities
 Promotion to Team Leader of 7 engineers in April 2006
 Server and PC Support – including IBM, Compaq, HP, Dell, Acer and Clone Servers. Covering all
hardware and peripherals
 Datacenter hardware support
 Operating system support for Windows NT3.51 to Server 2003, (Windows 95-CP editions)
 Exposure to Netware Server 3.11 to 5
 Exposure to Unix (with the support of head office based technical help desk)
 Microsoft Office installation and support
 Active Directory (user and group administration)
 Outlook troubleshooting
 Network troubleshooting
 Replacing HUBS and routers (non Cisco)
 Installation projects (including POS)
 Disk imaging (Ghost)
 Servicing sites in London and the South East of England
Jul 00 – Sep 01 Travelling
Jan 00 – Jul 00 ICM (London, UK)
Onsite Engineer for Roche Pharmaceuticals
ICM is a Computer services company servicing corporate businesses.
Responsibilities
 Supporting 400 users on a NT 4.0 network
 Troubleshooting hardware (Compaq 5500, 6500 and ML Servers, Compaq Desktops and laptops)
 Hardware and software upgrades
 Network solutions
 Various installation projects
1989 – 2000 Computacenter (London, UK)
Computacentre is Europe’s leading independent provider of IT infrastructure services.
Achievements
 Career progression – Transitioned from Warehouse to Team Leader within 5 years.
Server Engineer (1998 – 2000)
Responsibilities
 In house server hardware and software configurations for installations onsite
Field Service Engineer (1996 –1998)

5. Responsibilities
 Nine months help desk support and administration on a Netware 3.12 network for Price
Waterhouse Coopers
 Installation and desktop support for corporate clients such as Coca Cola Schweppes, Nat West
Bank and Procter and Gamble
Team Leader (1994 –1996)
Responsibilities
 Running teams of 5-7 engineers
 Responsible for the initial and on-going training of team members
 Responsible for quality assurance and liaising with customers
 Supervising server project rollouts for corporate clients such as Nat West Bank
 On site installations
Configuration Engineer (1990 –1994)
Responsibilities
 Configuring desktop computers and servers to customer hardware and software specifications
Warehouse Assistant (1989 –1990)
Responsibilities
 Booking computers and peripherals in and out of the warehouse
References
Available on request