1. Frank Mott Curriculum Vitae
Full Name Francis Paul Mott
Address Ancala
Cavendish Road
Church Crookham
Hants
GU52 6PZ
Mobile 07588905813
eMail frankmott@gmail.com
Qualifications/Awards
MCSA Windows Server 2012 R2
MCITP Windows Server 2008 R2
MCITP Micorsoft Lync 2010
NCIE NetApp ONTAP 8 - 7 Mode SAN
NCDA NetApp ONTAP 8 - 7 Mode
MCTS Configuring Exchange 2010
Lync 2010 PSLP Tier 1
CCNA – expired 2013
HNC Computer Studies
OND Electronics Maths and Computing
CISCO DUCS Trained
VMWare VSphere 5.0 Trained
Bronze Presidents Award for outstanding achievements (AD
Project)
DOB 29 October 1967
Driving License Clean driving license held for 20 years
Employment
Simplyhealth - Sept 2015 - Present
Amicus ITS - Aug 2014 - Apr 2015
Dimension Data - Nov 2006 - Aug 2014
Computer Sciences Corporation - Sept 1998 - Aug 2006
Computeraid Solutions - Sept 1992 - Sept 1998
Technophone - Aug 1986 - Sept 1992
Other Interests:
Rock Climbingmountaineering, Playing guitarkeyboards, surfing, hill walking, rugby
Courses Attended Non Technical:
Summer Mountain Leader (Used to attain Mountain Leader Award (Summer)
Welsh Winter mountaineering,Outdoor traditional rock climbing Summer Navigation.
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2. Frank Mott Curriculum Vitae
Employment History and Experience
Current Employment
Company Simplyhealth
Job Title Technical Consultant
Duration August 2015-Present
Current Role
Technical consultant to the IT Systems & Infrastructure team.
Role includes providing 3rd
line support to the Windows server and IT estate which
includes, Server 2003, 2008 and 2012, Exchange 2010, VMWare v6.0,SCCM 2012,
SCOM 2012.
Management of Active Directory solution including, DNS, DHCP, Group Policy etc.
Design and roll out solution requirements in the infrastructure relevant to Microsoft
solutions.
Solutions rolled out over 9 months:
RD Gateway
Terminal Server farm allowing RDP and access to Office applications
Build of 12 Hyperion servers in readiness for the application installation.
Build and install a Caseware solution.
Build and install SDL Media Management solution.
Build a copy of Active Directory into a lab environment to allow for testing in as
controlled environment prior to going into production.
Focusing on the decommission of Windows Server 2003.
Previous Employment
Company Amicus ITS
Job Title Technical Consultant
Duration August 2014-Present
Current Role
Amicus ITS is a global award-winning IT Managed Service Provider, ranked No.1 in
UK and EMEA and 13th
in the world (MSPmentor 501 global edition 2014). Thought
to be leaders in the industry and experts in the healthcare and corporate markets for
SME’s, with a strong Governance & Emerging Technologies Team.
Amicus ITS provides expertise in IT infrastructure support. Core competencies
include: UK based 24x365 IT Service Desk, proactive remote network monitoring
managed by staff in Network Operations Centre (NOC), network information security
governance, professional services and migration consultancy, plus flexible service
level management agreements.
Amicus ITS are familiar with operating in highly regulated and data-sensitive
environments across healthcare and corporate markets, with a portfolio of blue chip
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3. Frank Mott Curriculum Vitae
clients. Amicus ITS is N3 compliant, adhering to the strict disciplines of ISO 9001,
ISO 27001, IGSoC, ITIL and PRINCE2 ensuring that our processes and procedures
deliver wholesale benefit to us and our clients.
Previous Employment
Company Dimension Data
Job Title Level 3 Microsoft Support Engineer
Duration November 2006 – August 2014
Current Role
Providing 3rd
line support to clients with various types of contracts (NetApp ASP,
Uptime support, Managed Services). Supporting a wide range of Application and
Infrastructure services
Applications such as
Lync 2010,Exchange,Sharepoint, MOM/SCOM,WSUS and ISA2006
SnapDrive, Snapmanager for Sharepoint/Exchange/VI
Infrastructure such as
Windows Server 2003 and 2008R2/Active Directory
NetApp storage On Tap 8 7mode
VMWare vSphere 5.x
Citrix
Cisco
RRAS remote access
Role also includes communicating to clients and staff at all levels, liasing with
Vendors and consultants, updating ticket system (ITSM), proactively taking new
cases as and when they come in, being able to work independently as well as with
the team, knowledge transfers to team members, managing documentation.
Previously supported monitoring of and managed the BP global internet gateways
with ownership of the ISA 2006, which also included liasing with other SDO’s who
managed the CiscoJuniper and Nokia firewalls/routers, change management was
also a part of this service.
Previous Employment
Company Computer Sciences Corporation (CSC)
Job Title Senior Project Support Analyst
Duration September 1998 – August 2006
Brief Decription
Joined as Desktop Engineer supporting Windows based OS and applications also
supporting Novell and Windows servers across 3 sites with a user base of up to
1000 people.
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4. Frank Mott Curriculum Vitae
Gained CNE and promoted to Senior Desktop Support.
Responsibilities included maintaining NDS infrastructure,Novell servers and
backups.Gained experience of Master Domain Admin for Windows NT Master
Domain and administering Resource Domains as Novell phased out.Experience of
building Windows 2000 and 2003 servers on Compaq/HP Proliant and IBM servers
Promoted to Site Lead
Responsibilities of managing a team of 3 Desktop Support staff .While still doing
senior desktop duties managed well being of service to users on site.
Moved into Project Support Role.
Resource for different projects including :
Implementing Active Directory
Rolling out Anti Virus infrastructure to sites across UK.
Rolling out Computer Associates Back Office Services,Remote Resolution Services
and Software delivery software internally and to clients as part of remote support
solutions.
Roll out Armoursoft software to client for encryption and single sign on.
Roll out of Computer Associates eTrust Suite to client.
Other responsibilities included acting as Project Lead to plan, technically consult,
liase with clients and roll out project plan as well as support issues either with own
project or on other colleagues projects.
Applications,Tools and OS
Windows 2003 server, Windows 2000 server, Windows 2000
professional,Windows XP,
Windows 9x,Windows NT4 server, Windows NT4 workstation,Kix32 for
scripting,Wise Solutions.Arcserve 6,eTrust Anti Virus,Lotus Notes,CA
TNG,Microsoft Office,HTML.
Previous Employment
Company Computeraid Solutions
Job Title Consultancy Services Support Engineer
Duration September 1992 – September 1998
Brief Description
Originally joined as Field Service Engineer to maintain EPOS equipment.Progressed
to maintaining PC’s with on site exposure at Thorn UK, Racal and Cargill also
gaining Novell Netware 3 experience before moving over to CS Team backfilling on
different sites supporting at various levels and platforms.
Site Experience Details
Woolwich Building Society
Primarily Netware 3.x but had Netware 4.0 servers running on a token Ring
topology for 6000 users around the country.They used a customized desktop
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5. Frank Mott Curriculum Vitae
image running PC DOS v7 with Windows 3.11.They also had OS/2 v2.11.All
using 3270 emulation to Mainframe which supplied their mailing system.Other
Applications included Lotus Smart Suite,Dataease on IBM PS/2
PC’s.Desktop and administrative roll on this site.Quetzal was call logging
system.
Lazard Brothers
A merchant Bank in the city of London.Primarily Netware 3.1 site with
Ethernet topology but moved over to NT 4.0.They had both Windows 3.1 and
NT 3.51 and eventually NT4 workstations on Compaq PC’s.Connections to
both UNIX and AS400 mainframes with Reflection 4 and Client Access
respectively using TCP/IP.Other applications include Groupwise v4.1
providing Mail,MS Office and a plethora of apps connecting to market
databases such as CGO GUI,First Call Direct and Bloomberg,Micropal and
Telerates.
Medical Evans
Primarily and Apple Mac site but did use Digital PC’s on an Ethernet,3.1x
LAN.Using System 7 OS and DOS 6.22 on the PC’s.Applications used were
MS Office and CC Mail with Utopia as their call logging system.Desktop
Support and administration role at this site.
Thorn UK
In charge of team of 3 on a desktop roll out of McAfee AV software and
Scanport to 600 machines.
Sun Life
Involved in moving company to new site.This included the transportation of
2500 PC’s and peripherals over a 12 week work plan.
Previous Employment
Company Technophone
Job Title Test Engineer
Duration August 1986 – September 1992
Brief Description
After leaving Farnborough Technical College joined as an ATE engineer tuning
super heterodyne receivers for mobile telephones.While studying part time to get
HNC got promoted to Test Engineer fault finding to component level mobile phones.
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6. Frank Mott Curriculum Vitae
image running PC DOS v7 with Windows 3.11.They also had OS/2 v2.11.All
using 3270 emulation to Mainframe which supplied their mailing system.Other
Applications included Lotus Smart Suite,Dataease on IBM PS/2
PC’s.Desktop and administrative roll on this site.Quetzal was call logging
system.
Lazard Brothers
A merchant Bank in the city of London.Primarily Netware 3.1 site with
Ethernet topology but moved over to NT 4.0.They had both Windows 3.1 and
NT 3.51 and eventually NT4 workstations on Compaq PC’s.Connections to
both UNIX and AS400 mainframes with Reflection 4 and Client Access
respectively using TCP/IP.Other applications include Groupwise v4.1
providing Mail,MS Office and a plethora of apps connecting to market
databases such as CGO GUI,First Call Direct and Bloomberg,Micropal and
Telerates.
Medical Evans
Primarily and Apple Mac site but did use Digital PC’s on an Ethernet,3.1x
LAN.Using System 7 OS and DOS 6.22 on the PC’s.Applications used were
MS Office and CC Mail with Utopia as their call logging system.Desktop
Support and administration role at this site.
Thorn UK
In charge of team of 3 on a desktop roll out of McAfee AV software and
Scanport to 600 machines.
Sun Life
Involved in moving company to new site.This included the transportation of
2500 PC’s and peripherals over a 12 week work plan.
Previous Employment
Company Technophone
Job Title Test Engineer
Duration August 1986 – September 1992
Brief Description
After leaving Farnborough Technical College joined as an ATE engineer tuning
super heterodyne receivers for mobile telephones.While studying part time to get
HNC got promoted to Test Engineer fault finding to component level mobile phones.
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