1. Stephen D. Parker
Saucier, MS 39574
(228) 265-3519 cell
sdparker96@outlook.com
Computer Skills & Certifications:
Operating Systems: Windows Servers (all versions),Linux Server and Desktop (most flavors), Cisco I.O.S, and all
versions of Windows Desktop OS's.
Hardware: Extensive experience and familiarity with the installation and handling of the vast majority of industry
standard networking equipment and computer hardware.
Software Applications: Microsoft Exchange, VMWare, LANDesk, Zabbix, Nagios and SolarWinds, SalesForce,
Cirtix MetaFrame (Client and Server), Heat, JIRA and Service Now, LanDesk Suite, Backup Exec, Symantec Anti-
Virus Client/Server, SonicWall, BorderWare and PaloAlto Firewall systems,and all Microsoft products.
Work Experience
AGJ Systems, Inc. Help Desk/Field Technician - 1/11/2016 - 4/18/2016
● Plan and perform implementation and maintenance of client networks with an emphasis on Microsoft
Servers.
● Handled escalated tier-1, tier-2, and tier-3 customer assistance as needed.
● Was required to develop and improve operational methods and procedures for configuring and
administering customer network systems,and train team members on the use and improvement of such
procedures.
Robert Half Technology / Kforce – Contractor - 12/1/2013 – 9/1/2014
● Independent contractorworking with various clients performing upgrades,migrations, and management of
a wide array of computer networks for various clients in the Broward / Miami Dade County area.
● Using LanDesk 9.5, I was solely responsible for the patching of a nationwide Windows Server WAN for
critical patches and maintenance.
Arise Virtual Solutions, Inc. – Miramar, FL - NOC Engineer - 6/15/2012 – 10/12/2013
● Served as NOC Engineer for a virtual call center company based in Miramar, FL.
● In charge of making sure that all daily, weekly, and monthly tasks for the company are performed such as
backups and data retention, patches for servers,metrics and reporting.
● Was involved in the creation of CMDB from scratch and the integration of the database into the Service
Now ticketing system.
● Was project manager / team lead to the project of patching all of the outdated patching of the Windows
Servers.

2. Highwinds Network Group – Orlando, FL - NOC Tech Level II - 5/1/2011 – 6/15/2012
● Served as part of a 24/7 Network Operations Center (NOC) team, providing Tier II and Tier III support as
part of the global service assurance process and directly accountable for the operation of a global IP
backbone network.
● Primary responsibilities were to react to trouble tickets as they come in and are identified by NOC
personneland work to resolve issues with minimal network degradation or customer impact.
● Additional responsibilities included the review of network changes,liaising with primary and secondary
vendors,and the execution of network change tickets.
EA Sports – Orlando, FL - Global Service Desk Tech – Level II - 9/9/2009 – 4/1/2011
● Involved in the ground up creation of a global service deskfor the entire North American organization.
Traveled to various locations for knowledge transfer and the creation of master documentation for entire
team.
● Supported a wide range of software applications including Active Directory and Exchange administration,
Cisco VPN/RSA, SOX compliance software , and several others.
● Daily use of remote administration software such as LANDesk, Microsoft RDP, GoverLAN, DameWare,
Citrix, etc.
Independent Consultant - Boynton Beach, Florida and Gulfport, Mississippi - 4/2006 – 12/2008
● Was employed at Watson Pharmaceuticals in Sunrise, FL as a Systems Support Analyst. Duties include
resolution of Tier I & II helpdesk issues as they occur in a timely fashion.
● Maintaining AD users and OU’s, security, creation and deletion of new and existing users,troubleshooting
AS/400 issues in TPS, and helping the general users with all technical issues.
● While in Mississippi,I sub-contracted computernetwork engineering services to Northrop Grumman as
well as various other clients in the Gulfport, MS and surrounding areas.
● Implemented a Cisco VoIP rollout for over 9,000 users.
Chicos FAS, Inc. - Fort Myers, Florida - NOC Technician, Level II - 3/2005 –3/2006
● Provided Tier II support and was responsible for 24 x 7 proactive and reactive monitoring of the Network
Operations Center (NOC).
● Functioned as team lead and provided technical guidance and assistance to otherNetwork Specialists as
well as the Help Desk.
● Monitored Citrix Server Farms and corrected any issues as they arose.
● Responsible for maintaining all corporate backups for both the AS/400 and Windows network
infrastructure.
Additional work history available on request.
References available upon request.
Military History
Six-year veteran,US Army 1988-1993. Served in Operations Desert Shield / Desert Storm. Honorable discharge
September, 1993 with rank of Sergeant (E-5).