1. Stephanie Sloan
stephanie.g.sloan@wmich.edu
(586) 552-3079
OBJECTIVE
Seeking sales and marketing position to apply my relationship building skills, customer service
experience, and sales support proficiency to contribute to the success of a motivated sales team.
EDUCATION
Bachelor of Business Administration Spring 2016
Western Michigan University, Kalamazoo, MI.
Major: Sales and Business Marketing GPA: 3.59
Minor: Fashion Merchandising; Textile and Apparel Studies
EXPERIENCE
Server July 2014-Present
Gilbert’s Lodge, St. Claire Shores, MI
• Adapted easily to different atmospheres including family style, sports bar, and large party.
• Built customer rapport with clientele by determining their wants and needs and make
decisions to ensure repeat business while consistently upselling.
• Multi-tasked to preform all customer service needs including greeting, seating, taking
orders, processing bills, and bussing tables to ensure optimal customer service.
• Promoted after first two months of work.
Western Michigan University Student Worker Jan 2015-Present
Bistro 3, Kalamazoo, MI
• Worked 15-20 hours weekly in Bistro 3 Dining Hall helping students enjoy dining
experience.
• Performed wide variety of food preparation and clean up duties, answered client’s
questions, and resolved client’s conflicts to satisfaction or informed supervisor of concerns.
• Followed all standard protocols to ensure safety and quality of food and dining areas.
Cashier and Cook Summer 2014
Little Caesar’s, Grosse Pointe, MI
• Effectively communicated with staff to provide excellent customer service.
• Organized cash drawer and conducted hundreds of cash transactions per day.
• Assisted guests with food orders and special requests to ensure repeat clientele.
HONORS AND ACTIVITIES
Western Michigan University, Dean’s List Haworth College of Business 2012-Present
Sales and Business Marketing Association 2013-Present
Sigma Kappa, Social Sorority- Fundraising Chair 2013-2014
Alpha Lambda Delta, Academic Fraternity 2012-Present