1. D. Chandramohan
chandru.mohan1@gmail.com
Mobile: +91-9944909191
OBJECTIVE
To achieve a responsible position in dynamic organization which would enable me to utilize all
my capabilities and experience by offering a challenging and satisfying career in Information Technology
with congenial working environment and opportunities for learning and growth.
PROFESSIONAL SUMMARY
Professional Degree with5+yearsofexperienceinIT system & serveradministration.
 Expertise in Configuration and administration of ActiveDirectory services.
 Expertise in Dell KACE and SCCM 2012 administration and implementation.
 Expertise in configuring McAfee Endpoint encryption and decryption.
 Working with SLA as defined and providing RCA when needed.
 Developing Knowledgebase for the resolved tickets.
CARRIER EXPERIENCE
Company : DELL BUSINESS PROCESS SOLUTIONS INDIA PVT LTD, Chennai
Position : Technical Support Senior Associate
Duration : Dec 2012 to Till Now
Company : Nityo Info Tech PVT LTD, Chennai
Position : Customer Support Engineer
Duration : Oct 2010 to Dec 2012
Company : TCPS IT Education, Madurai
Position : Desktop Support Engineer
Duration : Aug 2009 to April 2010
PROFESSIONAL CERTIFICATIONS
 Completed my certificationin MCP (70-270) and 2003 SERVER(70-290).
 ITILv3.0 Foundation.
TECHNICALSKILL:
 Knowledge on Dell KACE, SCCM2012, ACTIVE DIRECTORY,VMware,
 OS environment: Windowsserver 2003/server 2008/R2, WindowsServer 2012.
 System Center Configuration Manager (SCCM), WSUS.

2. CURRENT EXPERIENCE
Job Description and Significant Contribution:
WindowsAdministration
 Implementing & configuring Activedirectory services on Windows 2003/2008/2012 servers
 Installing and Configuring ADS, DNS, DHCP and WINSservers.
 Implementing New group policies as per client requirement
 Creating & managing Origination Units, Sites and Group policies.
 Installing and configuring File servers, Print servers.
 Patching Administration – Deploying MicrosoftPatches to Servers & Clients
 Hyper-V Administration – Creation / Modification VM configurations, Citrix Xendesktop
 Inventory Management – Maintaining Asset details - Server Configuration & Roles
 McAfee Administration – Encryption& Decryptiontasks forclient machines disks
 Print Server Administration : Installation of NetworkPrinters on Servers
 Working with monitoring tools to manage the monitoring the servers
 Event& Log Analysis formajor & minor impacted issues
 Preparing plan of actions for major & minor changes in Server environment
 Capacity Planning for Server Upgrades & Migration activities
 Working with ServiceCo-ordination teams to clear the aging tickets
 Creating Lotus Domino Id and groups for messaging, Installing and configuring Lotus Client
 Providing Remote support forUsers through Net meeting, VNC, RDP
 Tookpart in interactions in understanding of Business requirements.
 Experience in handing complex issues involvingcustomer satisfaction.
 Successful in undertaking criticalworkstacks part of Incident/Problem/Change requests,
demanding sound people management skills.
VMware Administration:
• Managing VMware infrastructure environment with ESXi servers, Virtual machines.
• VM Servers build & rebuild (Deploying the New VM fromthe Template and Cloning an Existing VM)
as per the client request through change management process.
• Installing and configuring ESXi servers.
• Installing, configuring and managing virtual infrastructure and virtual center.
• Manage VM’s using VMware virtual center.
• Managing VM’s through web access.
• Configurations of Virtual switches and network connections.
• Creating templates from VM’s and deploy VM’s from templates and allocate resources.
• Performing snapshots and cloning.
• Moving VM’s from one LUN to another LUN using Storage VMotion.
 Performing user administration: add/delete/modify user, group and respective privileges,
 Troubleshooting problems with the help of Event Logs.
 Troubleshooting virtual machine issues.
 Manage users, groups, permissions and roles. Monitor ticketing system for new tickets and work-
items. Update existing tickets. Maintain hardware inventory control in ticketing system.

3. Dell KACE:
 Experienced in administering KACE 1000 server and Client.
 Handled KACE 1000 Migration.
 Planning and installation of KACE site server.
 Experienced in migrating windows XP to windows 7.
 Automate the tasks through scripting.
 Monitor and attain 98% success for all the deployments
 Develop in-depth operation handover documentation to ensure continued successful operation of
the KACE infrastructure.
 Backup and recovery of KACE Primary and Secondary sites
 Experienced in deploying applications to users and machines.
 Troubleshootand fixissues related to Primary Site Servers, Secondary Site Servers and KACE clients.
 Install and configure KACE roles.
 Performance tune and maintain KACE Site Servers.
 Define maintenance tasks and daily checks.
 Create custom queries and reports.
 Troubleshoot software and patches deployments.
 Experienced in WSUS patch deployment.
 Experienced in creating tools for application deployment.
 Create application packages using install shield and scripting.
PAST EXPERIENCE:
 Worked in Windows 7 Migration project (Panasonic)
 Ticketing Tool implementation for Panasonic India and Dubai
 Technical Support for Panasonic & desktop support
 Monitoring the ticketing tools ( Incidents & Requests)
 Attending calls from international customers (McAfeeProducts)
 Infectionremoval tasks from customer machines
 Installing patches through remotely and manually in Desktops
 Installation of network printers & scanners
 Trouble shooting the Lotus problems & application issues
 Follow the escalations matrix at the right time.
STRENGTH:
 Quicklearner and hardworking
 Comprehensive problem solving ability.
 Flexible and adapt quickly to new working environments.
 Able to manage workpressure.
Activities and Awards:
 Panasonic appreciated and given me the best employee award for my quick support.
 Managed a cricket tournament across company in our Building. Appreciated by our Unit HR in
coordinating the event.
ToolsKnowledge:
 Service-Now - Ticketing Tool (GE, KPMG)
 SUMMUS (Web) - Server Monitoring & Ticketing Tool (DELL)
 BOMGAR - Remote Tools (DELL)

4. CAREERPROFILE:
 Self-motivated, responsible and experienced at working in fast-growing ITsector.
 Confident and poised in interactions with individuals at all levels.
 Detail orientated, able to multi-task effectively.
 Excellent communication skills both written and oral
 Skilled organizer and problem solver withthe ability to consider all options before making a
decision.
 Good humored and enthusiastic under pressure
LANGUAGES KNOWN:
 Tamil - Read, Write, and Speak
 English - Read, Write and Speak
 Telugu - Speak
Academic Profile:
B.E (ECE) 2005 - 2009
Bachelor of Engineering in Electronics and Communication Engineering,
P.S.R College of Engineering Thiruvenkadam – 626140.
Personal Details:
Name : D. Chandramohan
Date of Birth : 01 April 1987
Marital Status : Married
Father's Name : S.Durairaj
Languages Known : Tamil, English and Telugu
Residential Address : 6/1134 C 2nd Street, Indra Nagar
Naranapuram Road,
Sivakasi – 626189.
Passport No : BXUPS2651F
Declaration:
I hereby declare that all the above said information is true to the best of my knowledge.
Chandramohan D