1. HETAL ASHWIN ASHAR Address:
hetalashar5111@gmail.com ‘YASHODEEP’,
+91-9881986532 Flat No.11 Shreedhar-Nagar,
Chinchwad, Pune - 411033
Seeking assignment as Technical Support with leading organization
Current ctc 4 lakhs
CAREER SUMMARY
 A competent professional with over In All 4 Years 9 Months Work Experience. i.e.
56 Months. in Technical Support.
 Hands on experience in identifying system improvements; upgrading, installing,
and configuring systems & backup applications like Symantec Backup Exec and
Symantec System Recovery; monitoring system & application performance.
 Expertise in handling critical scenarios and delivering effective solutions leading
to customer satisfaction.
 Proficient at handling the operations in co-ordination with internal / external
departments.
 A team player with effective communication, problem solving & technical skills.

2. WORK EXPERIENCE
Symantec Technical Support Associate
July 9t h 2012 to Nov 13t h 2013
Symantec Backup Exec and Symantec System Recovery
Responsibilities
 Dealing with customer technical issues over the telephone on a daily basis using
a call tracking
system.
 Ensuring customer satisfaction by providing a professional service and swift
resolution to all
customer issues
 Recreating problems in house and providing evidence where bug fixes are
required...
 Work as part of a team providing professional and comprehensive support to
Symantec enterprise customers for Backup Exec software (Agents & options),
backups & restores, providing support with complete backups of Windows
server(server protection) so can recover
the complete server as prior to the disaster. Monitoring the backups/restores of
IMPORTANT production DB’s such as SQL, Exchange, SharePoint, Oracle,
DB2, ESX (VMware) & Windows 2008 Hyper V.
 Making sure the environment is met as per application is requirements.
 In case of critical issues with clients environment/backups or restores then
creating a similar in house environment.
 Also got chance worked with SSR Symantec System Recovery
 Installing, configuring, administering and troubleshooting Symantec System
Recovery.
 Administering backup and restoring Windows Server systems.
 Working closely with the Enterprise System Administrators.
 Reviewing of client demands and providing services within the specified period in
par with the specifications ensuring customer satisfaction.
 Establishing good working relationship with customers and other professionals.

3. MPHASIS an HP Sr. Tech SupportAssociate
April12th 2010 to April 23rd 2011
ITO Service Desk
Responsibilities
 Managing & Configuring Outlook Express, MS- Outlook and Lotus notes configure.
 Blackberry enterprise. Activation Password reset BBM
 Password reset Account lock-unlock from AD & END point.
 VPN A/C Enable disables, Pin change.
 Encryption (safe boot)
 Managing Active Directory environment ( Password reset, User profile changes)
 Experience with service desk and remote support tool
 Basic knowledge about VPN client side configurations (Cisco)
 Installing, Licensing and Managing Users, Groups, and Computers
 Managing and configuring Cisco VPN client.
 Knowledge and giving support to the customer through Remote Desktop Management on
various technical issues with the help of Application Net Meeting
Proficiency on tools:
 Active Directory (password resets/ unlocking accounts, licensing software to the
Users, updating user information)
 RSA Ace server (issuing/ re-issuing soft/hard tokens, activating tokens, synchronizing
tokens, pin resets, LDAPclearing, creating temporary pins)
Oracle password resets for different accounts

4. IBM Daksh Technical Support
Nov 09t h2006- To. JULY 15t h 2008
ORANGE ISP Technical process
Responsibilities
 Managing and configuring Wireless connections and Remote desktop support
 Remote access ISP
 Incident creation and management on SM7 (Service Manager)
 Handling messaging issues on POP3 and SMTP based exchange and Outlook
2003 and2007.
ACADEMICS CREDENTIALS
EDUCATION QUALIFICATION
Bachelor or Engineering
College of Hi-Tech Engineering, Pune in the year 2006 with 61.03%
HSC
Mhalsakant College, Pune & Maharashtra Board in the year 2002
ADDITIONAL QUALIFICATION
Microsoft Certification
MCSE 074-409
Server Virtualisation with Windows Server Hyper-V and System Centre
Completed in June 21st
2014
PERSONAL DETAILS
DOB: February 16th 1981
Gender: Female
Marital Status: Single
Nationality: Indian
Alternate Contact: +91-916709679
Languages Known: English, Hindi, Marathi, and Gujarati
Avocation: Photography ;Traveling ; computer games;
Listening Hindi songs.; Drawing, Watching Cartoon; Collection
of Coins.
Declaration:

5. I hereby declare that all the information furnished above is true to my knowledge and
belief. I consider myself very much aware of the computer engineer aspectsand will be
able to give my best to the employer.
HETAL ASHAR
Jan18th , 2017