Communication skills

1. MODULE 1
Introduction to
Communicative English
- LATHA MOHAN SHETTY

2. COMMUNICATION

3. • The word ‘communication’ is derived from the Latin words
‘communico’ or ‘communicare’, which means ‘to share’.
• Centre of communication – ‘YOU’
• We communicate in every situation.
• “Language is to be learnt, Communication is to be
developed.”

4. KEY TO SUCCESS
• Four major skills of language learning are:
LSRW
L – Listening
S – Speaking
R – Reading
W – Writing
“COMMUNICATE…COMMUNICATE…
COMMUNICATE”

5. DIFFERENCES
GENERAL COMMUNICATION TECHNICAL COMMUNICATION
Formal and informal communication Formal communication
General content Technical content
No set pattern of communication Follows a set pattern of
communication
Oral form Oral and written forms
Not always for a specific audience Always for a specific audience
Does not involve the use of
technical vocabulary, graphics, etc.
Involves the use of technical
vocabulary, graphics, etc.
Used by society in general Used by professionals belonging to
business
Personal Impersonal

6. PROCESS OF COMMUNICATION
Sender
(Idea)
Receiver
Feedback
Message

7. NOISE
Sender
(Idea)
Receiver
Feedback
Message

8. 1) A well-defined communication environment
2) Always keep the receiver in mind
3) Be aware of diversity in culture, language, etc.
4) Use of appropriate non-verbal cues
5) Co-operation between sender and receiver
6) Selection of an appropriate channel
7) Proper encoding and decoding of the message
8) No communication when one is emotionally disturbed
9) Desired feedback should be received
10) Analyze the feedback

10. A. TYPES
➢ Extrapersonal
➢ Intrapersonal
➢ Interpersonal
➢ Organizational
→ Internal
→ External
→ Personal
➢ Mass / Media

11. A. TYPES
❑Extrapersonal

12. A. TYPES
❑Intrapersonal
Self Talk

13. A. TYPES
❑Interpersonal

14. A. TYPES
❑Organizational
→ Internal
Among employees within a company

15. A. TYPES
❑Organizational
→ External
With external parties outside the company

16. A. Types
❑Organizational
→ Personal/Grapevine
Informal and unofficial (gossip/rumor) channel of business communication
irrespective of the authority levels.

17. A. TYPES
❑Mass / Media
Reaches a large audience
Technologies include a variety of outlets -films, radio, recorded music, or
television

18. B. FLOW
❑Vertical
→ Downward
→ Upward
❑Horizontal
❑Spiral
❑Diagonal/Crosswise

19. B. FLOW
❑Vertical
→ Downward
→ Upward

20. B. FLOW
❑Horizontal

21. B. FLOW
❑Spiral

22. B. FLOW
❑Diagonal / Crosswise

23. B. FLOW (Summary)

24. C. STYLES
❑Passive
❑Aggressive
❑Passive-Aggressive
❑Assertive

25. C. STYLES
❑Passive

26. C. STYLES
❑Aggressive

27. C. STYLES
❑Passive-Aggressive

28. C. STYLES
❑Assertive

29. D. MEANS
❑Linguistic
❑Paralinguistic
❑Extralinguistic

30. D. MEANS
❑Linguistic

31. D. MEANS
❑Paralinguistic

32. D. MEANS
❑Extralinguistic

33. E. KINDS
❑Verbal
→ Oral
→ Written
❑Non-verbal
→ Kinesics
→ Proxemics
→ Chronemics
→ Artifacts
→ Haptics

34. E. KINDS
❑Verbal
→ Oral
→ Written

35. E. KINDS
❑Non-verbal
→ Kinesics
→ Proxemics
→ Chronemics
→ Artifacts
→ Haptics

36. E. KINDS
❑Non-verbal
→ Kinesics

37. E. KINDS
❑Non-verbal
→ Proxemics

38. E. KINDS
❑Non-verbal
→ Chronemics

39. E. KINDS
❑Non-verbal
→ Artifacts

40. E. KINDS
❑Non-verbal
→ Haptics

41. BARRIERS TO EFFECTIVE COMMUNICATION

42. TYPES OF BARRIERS

43. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
a. Lack of proper planning
b. Language
c. Badly encoded or wrongly decoded messages
d. Semantic gap
e. Differences in the perception of a message

44. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
a. Lack of proper planning

45. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
b. Language

46. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
c. Badly encoded or wrongly decoded messages

47. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
d. Semantic gap

48. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
e. Differences in the perception of a message

49. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
2. NON-VERBAL BARRIERS

50. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
3. LISTENING BARRIERS

51. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
4. MECHANICAL BARRIERS

52. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
5. PHYSICAL BARRIERS

53. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
6. PSYCHOLOGICAL AND EMOTIONAL BARRIERS

54. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
7. INFORMATION OVERLOAD AND GAPS

55. INTERPERSONAL COMMUNICATION SKILLS
Interpersonal skills are the skills that are used every day, when
one communicates and interacts with other people both
individually and in groups.

56. INTERPERSONAL COMMUNICATION SKILLS
INCLUDE
a) Communication skills (LSRW)
b) Emotional intelligence
c) Teamwork
d) Negotiation, Persuasion and Influencing skills
e) Conflict resolution, Problem solving and Decision making

57. KNOW THYSELF

58. DEVELOPING INTERPERSONAL
COMMUNICATION SKILLS
1. Identify areas for improvement
2. Focus on basic communication skills
3. Look inwards
4. Improve on other interpersonal skills
5. Use and practice interpersonal skills
6. Reflection on one’s experience and improvement

60. Textbook AUTHORED by me
https://pristinebooksonline.com/product
/technical-english-1-2/
Link to order the textbook online

PRISTINE PUBLISHING HOUSE
Urwa, Mangaluru