1.
MODULE 1
Introduction to
Communicative English
- LATHA MOHAN SHETTY

2.
COMMUNICATION

3.
• The word ‘communication’ is derived from the Latin words
‘communico’ or ‘communicare’, which means ‘to share’.
• Centre of communication – ‘YOU’
• We communicate in every situation.
• “Language is to be learnt, Communication is to be
developed.”

4.
KEY TO SUCCESS
• Four major skills of language learning are:
LSRW
L – Listening
S – Speaking
R – Reading
W – Writing
“COMMUNICATE…COMMUNICATE…
COMMUNICATE”

5.
DIFFERENCES
GENERAL COMMUNICATION TECHNICAL COMMUNICATION
Formal and informal communication Formal communication
General content Technical content
No set pattern of communication Follows a set pattern of
communication
Oral form Oral and written forms
Not always for a specific audience Always for a specific audience
Does not involve the use of
technical vocabulary, graphics, etc.
Involves the use of technical
vocabulary, graphics, etc.
Used by society in general Used by professionals belonging to
business
Personal Impersonal

6.
PROCESS OF COMMUNICATION
Sender
(Idea)
Receiver
Feedback
Message

7.
NOISE
Sender
(Idea)
Receiver
Feedback
Message

8.
1) A well-defined communication environment
2) Always keep the receiver in mind
3) Be aware of diversity in culture, language, etc.
4) Use of appropriate non-verbal cues
5) Co-operation between sender and receiver
6) Selection of an appropriate channel
7) Proper encoding and decoding of the message
8) No communication when one is emotionally disturbed
9) Desired feedback should be received
10) Analyze the feedback

9.
A. TYPES
➢ Extrapersonal
➢ Intrapersonal
➢ Interpersonal
➢ Organizational
→ Internal
→ External
→ Personal
➢ Mass / Media

10.
A. TYPES
❑Extrapersonal

11.
A. TYPES
❑Intrapersonal
Self Talk

12.
A. TYPES
❑Interpersonal

13.
A. TYPES
❑Organizational
→ Internal
Among employees within a company

14.
A. TYPES
❑Organizational
→ External
With external parties outside the company

15.
A. Types
❑Organizational
→ Personal/Grapevine
Informal and unofficial (gossip/rumor) channel of business communication
irrespective of the authority levels.

16.
A. TYPES
❑Mass / Media
Reaches a large audience
Technologies include a variety of outlets -films, radio, recorded music, or
television

17.
B. FLOW
❑Vertical
→ Downward
→ Upward
❑Horizontal
❑Spiral
❑Diagonal/Crosswise

18.
B. FLOW
❑Vertical
→ Downward
→ Upward

19.
B. FLOW
❑Horizontal

20.
B. FLOW
❑Spiral

21.
B. FLOW
❑Diagonal / Crosswise

22.
B. FLOW (Summary)

23.
C. STYLES
❑Passive
❑Aggressive
❑Passive-Aggressive
❑Assertive

24.
C. STYLES
❑Passive

25.
C. STYLES
❑Aggressive

26.
C. STYLES
❑Passive-Aggressive

27.
C. STYLES
❑Assertive

28.
D. MEANS
❑Linguistic
❑Paralinguistic
❑Extralinguistic

29.
D. MEANS
❑Linguistic

30.
D. MEANS
❑Paralinguistic

31.
D. MEANS
❑Extralinguistic

32.
E. KINDS
❑Verbal
→ Oral
→ Written
❑Non-verbal
→ Kinesics
→ Proxemics
→ Chronemics
→ Artifacts
→ Haptics

33.
E. KINDS
❑Verbal
→ Oral
→ Written

34.
E. KINDS
❑Non-verbal
→ Kinesics
→ Proxemics
→ Chronemics
→ Artifacts
→ Haptics

35.
E. KINDS
❑Non-verbal
→ Kinesics

36.
E. KINDS
❑Non-verbal
→ Proxemics

37.
E. KINDS
❑Non-verbal
→ Chronemics

38.
E. KINDS
❑Non-verbal
→ Artifacts

39.
E. KINDS
❑Non-verbal
→ Haptics

40.
BARRIERS TO EFFECTIVE COMMUNICATION

41.
TYPES OF BARRIERS

42.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
a. Lack of proper planning
b. Language
c. Badly encoded or wrongly decoded messages
d. Semantic gap
e. Differences in the perception of a message

43.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
a. Lack of proper planning

44.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
b. Language

45.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
c. Badly encoded or wrongly decoded messages

46.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
d. Semantic gap

47.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
e. Differences in the perception of a message

48.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
2. NON-VERBAL BARRIERS

49.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
3. LISTENING BARRIERS

50.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
4. MECHANICAL BARRIERS

51.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
5. PHYSICAL BARRIERS

52.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
6. PSYCHOLOGICAL AND EMOTIONAL BARRIERS

53.
BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
7. INFORMATION OVERLOAD AND GAPS

54.
INTERPERSONAL COMMUNICATION SKILLS
Interpersonal skills are the skills that are used every day, when
one communicates and interacts with other people both
individually and in groups.

55.
INTERPERSONAL COMMUNICATION SKILLS
INCLUDE
a) Communication skills (LSRW)
b) Emotional intelligence
c) Teamwork
d) Negotiation, Persuasion and Influencing skills
e) Conflict resolution, Problem solving and Decision making

56.
KNOW THYSELF

57.
DEVELOPING INTERPERSONAL
COMMUNICATION SKILLS
1. Identify areas for improvement
2. Focus on basic communication skills
3. Look inwards
4. Improve on other interpersonal skills
5. Use and practice interpersonal skills
6. Reflection on one’s experience and improvement

58.
Textbook AUTHORED by me
https://pristinebooksonline.com/product
/technical-english-1-2/
Link to order the textbook online

PRISTINE PUBLISHING HOUSE
Urwa, Mangaluru