Maria Soledad Mariño is an Argentinian national seeking a career in customer service or sales with opportunities for advancement. She has over 15 years of experience in customer service roles in the airline and hospitality industries, including as a cabin crew member and charter sales executive. Her experience also includes managing events and exhibitions as well as overseeing spa operations at a hotel in Buenos Aires.

1. Mariño, Maria Soledad
mariasoledad_359@hotmail.com
Tel: 005491162960870
DOB: 13 September 1985
Nationality: Argentinian
Place of Residence: Argentina, Buenos Aires
Seeking a long term productive career in a multinational environment company with
considerable advancement opportunities at customer service and sales field.
● Highly dedicated, dynamic, independent and success-oriented
● Proficiency at performing market research
● Strong Interpersonal skills
● Creative, resourceful, detail-oriented
● Excellent Team worker
● Passionate for new Challenges
WORKING EXPERIENCE
Jul. 2013 – Nov. 2014
Howard Johnson Plaza, Convention & Resort Center
Buenos Aires, Argentina Corporate & Social Events Executive
- Managing Events and Exhibitions including event logistics, publicity, public
relations, advertising and collateral material design, production and
distribution to ensure that all the requirements are fulfilled in an efficient
manner.

2. Spa Manager
- Being in charge of spa's finances, employees and services
- Conducting promotional campaigns, maintaining stock inventories
and payroll management
- Hiring, training and supervising staff. Creating weekly work schedules,
training new employees and arranging staff workshops on new techniques
and procedures
- Working on weekly report for the Hotel Management
Oct. 2012 – Aug. 2013
Imperial Jet - Beirut, Lebanon
Charter Sales Executive
- Providing Customer Services and After Sales Services Ensuring Business
development and sales activity
- Making products offers
- Developing new markets and initiating new channels for increasing our market
share
- Achieving monthly Sales Targets
May 2011 – Jul. 2012
Jetex Flight Support – Dubai, UAE
Sales Executive Latin America Territory
- Signing up new clients to work with Jetex mainly for their international
trips for fuel, ground handling, permits and flight planning
- Reassuring existing clients within the assigned territory to continue
using Jetex services
- Liaising with operations and fuel departments to control service quality is
maintained
- Ensuring that all customer concerns and complaints are respond to in a
timely manner
Jul. 2008 – July 2011
Emirates Airline – Dubai, UAE
Cabin Crew
- Public relations with clients of the airline
- Responsible for organizing service for the customers
- Solving problems related with service or products on board
- Responsible for the safety and security of customers
- First aid trained professional
- Member of Peer Support team for supporting other EK crew members

3. March 2005 – June 2008
Lade - Air Force Argentina
Presidential Crew
- Providing the highest level of safety and security for high
ranked government members of the State of Argentine
- Assisting seniors in catering orders, service and presentation of
meals on board according to VIPs' specifications
- Anticipating and delivering the highest level of service and
assisting on board in the orientation of new employees
- Representing the company during ground duty related events
- Maintaining constant availability on a 24/7 on call basis and
displaying satisfactory attendance record in order to avail
disruption to flight operations.
EDUCATION
Adelina De Maria School, Buenos Aires - Argentina
Baccalaureate/ Economy & Organisation
Management 2000– 2003
National Institute of Civil Aviation (INAC), Buenos Aires - Argentina
Flight Attendant, Tourism and Travel Services
2004 – 2005
Customer Service Quality Assurance Course – Lineas Aereas del Estado
COURSES & CERTIFICATIONS
Emirates Airline, UAE. 2008– 2011
- Aircraft SEP / First Aid / Cabin Services
- Cardiac Emergencies
- Professional Image and Grooming
- Preventing Unlawful Interference
- Food Safety and Hygiene
- Guide to Wines
Aviation College – UAE - Critical Incident Stress Management (CISM).
LANGUAGES
Spanish (Native proficiency), English (bilingual proficiency)
OTHER SKILLS AND ADDITIONAL INFORMATION
Computer Skills: Microsoft Office, Arion Hotel Management System