1. MA. JENNIFER P. MENDOZA
8235 Constancia St. Brgy. Olympia Makati City, Philippines
Mobile No. +63 9179714973
Tel. No. 8990658
Responsibilities
September 2014 –Februaryt 2015 Adventures International Inc. Eurovilla2 Rufino St.
Senior Travel Councilor American Express Transnational Legaspi Village,
Makati City
 Efficiently handle major and minor corporate accounts on reservations and ticketing queries, achieve
personal targets and contribute to the overall team revenue, yield and volume targets.
 Help customers make travel plans in their routing, computes ticket cost, assist passengers requiring
special requests on airline
 Offers competitive prices, giving suggestions for hotel accommodations and travel insurance
 Comply with the company reservation & ticketing policies and procedures
 Keep self-update on product, service, policies and procedures in each airline.
 Attend to customer problems enquiries to achieve customer satisfaction.
 Currently using Gallileo and Abacus System
 Ensures customer service excellence to all accounts
February 2010 – August 2014 House of Travel Inc. ANFLOCOR Bldg. 411 Quirino
Reservation & Ticketing Officer Avenue corner NAIA Road
June 2008 – January 2010 CNM Travel & Tours Inc. J.P. Rizal, Makati City
Travel Consultant
January 2008 – June 2008 First Metro Travel Inc. Gil Puyat, Makati City
Travel Consultant Metro Bank Group
January 1999 – January 2008 Titan Travel & Tours Inc. Ermita, Manila
Reservation & Ticketing Officer
February 1996 – November 1998 Sanyo Travel Corporation Binondo, Manila
Reservation & Ticketing Staff
February 1995 – August 1995 D & D Oriental Food Corp. Makati City
Manager Trainee/Supervisor
Trainings
October 2014 Galileo Training Center Makati City
Basic Ticketing Course
September 2014 Galileo Training Center Makati City
Basic Reservation Course
November 2011 Amadeus Training Center Makati City
Reissuance Refresher Course
June 2011 Amadeus Training Center Makati City
Ticketing Refresher Course
January 2008 Galileo Training Center Makati City
Basic Ticketing Course
January 2008 Galileo Training Center Makati City
Basic Reservation Course
October 2007 Abacus Training Center Makati City

2. Advance Reservation Course
November1995 – December 1995 Philippine Airlines Dev. Center Pasay City
Basic Airline Tariff & Ticketing
Course
February 1995 – March 1995 D & D Food Corporation SM North Edsa
Basic Operations Management
June 1994 – October 1994 McDonald's Corporation Gov. Forbes, Dapitan
Basic Operations Course
Education
1989 – 1993 Collegio de San Juan de Letran Intramuros, Manila
BSC Major in Management
1988 – 1989 Centro Escolar University Mendiola, Manila
Pre-Dental Course
1984 – 1988 Saint Anthony School Singalong, Manila
High School
1978 –1984 Saint Anthony School Singalong, Manila
Grade School
Acquired Skills
 Proficient in use of MS Excel, Word, Amadeus, Abacus and Galileo System
 Comprehensive knowledge of Internet usage
 Good communication skills, speaks English and Tagalog
Personal Information
Born in Quezon City, Philippines on September 16, 1970, married with two kids. One who is easy
to get along with, hard working and determined. Dependable and dedicated to both work and in company.
Character Reference
Ms. Josephine Yu
Tours Supervisor
Budget Travel & Tours Inc.
Suite 3 Metropolitan Tower
1746 A. Mabini St., Malate, Manila
Tel No +632 5238120 to 26
Ms.Rizza Raule
Operations Manager
CNM Travel & Tours
Rms 211/212, Robelle Mansion Bldg.
877 J. P. Rizal St., Makati City
Tel No +632 8977647/8906420
Ms. Delia Pang
Operations Manager
Titan Travel & Tours Inc.
1157 Ma. Orosa St., Ermita, Manila
Tel No.+632 5362982