This document provides information on Roy Mendez Chacon including his personal details like date of birth and contact information. It outlines his objective to apply his knowledge and experience to be efficient and help a company grow. Finally, it details his work history including roles in technical support, training, operations, and food service from 2000 to 2015.

1. M E N D E Z C H A C O N , R O Y F
INFORMATION
 Birth: 6/25/1981
 Status: Married
 Address: Hatillo Centro, 75m N from Colegio Edgar Cervantes
 Mobile: 86082431
 Home: 22141541
 Mail to: rfmendex@aim.com; rfmendex@gmail.com
OBJECTIVE
Bring my knowledge and experience adquired all this time before and apply them
all the tools that were given to me to make a work more efficient and maximize all
the resources to be competitive and so grow with the company.
EXPERIENCE
2013 - 2015 Hewlett Packard Enterprise Belen, Heredia
L1 Admin Tech Support
 Responsible of bring technical solutions to the users, as well as keep the good
service with the applications supported for the user.
 Responsible ofunlocking or resetting user’s account through Active Directory
when they required it.
 Responsible to keep the continuity of the business applications in user having
issues with Windows 7, IE, MS Outlook and others.
 In charge of providing technical support to our team in order to guide them
and reach the goals established by the company.
2005 - 2013 Componentes Intel de Costa Rica SA Belen, Heredia
Training Specialist
 Responsible of coordinate, negotiate and schedule all trainings required for
Manufacturing and Engineering Groups.
 Responsible ofbring all the materials and ensure peoplehas the skills required
to be certified into the operation needed.
 Responsible of have all the indicators from the areas I was assigned updated
and keep all people informed showing data every two weeks.
 Responsible of give follow up to the Peer Trainers and prepare them whith
the skills required to train others.
Data Analist & CRAT Systems Admin
 Responsible of run, analize and report out of training data by Module Team.
 Developing, manage and sustain training factory systems.

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 Attending and proactively participate in virtual factory meetings across other
sites.
Operational Peer Trainer
 Responsible of train people into the certifications that I was an expert.
 Create roadmaps along with supervisor and Training Department for the
future trainings.
 Responsible ofkeep awareof all the changes to the spec where all peoplewere
certified.
Operational Specialist
 Responsible of keep running production and alert any issue to the supervisor.
 Alert any unsafe condition into my workplace.
 Meet all the goals required for Manufacturing into my area.
2000 - 2005 Parque de Diversiones Uruca, San Jose
Special Events’ Host
 Responsible of decorate and prepare the rooms for birthday’s parties.
 Attend and keep the costumer satisfaction with the service.
 Host the party and organize children and adults activities.
2003 - 2004 Shell / Select Heredia, Heredia
Cashier and Food Service
 Responsible of take and prepare orders from costumers.
 Responsible of the night shift sales administration.
EDUCATION
2009 - 2012 Instituto Nacional de Aprendizaje Uruca, San Jose
 Electromechanical Technician
2005 - 2009 Centro Cultural Costarricense Norteamericano
 English as Second Language
2000 Colegio de Rio Frio Sarapiqui, Heredia
 High School Diploma (Bachillerato)
ACCOMPLISHES

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- Reduce the training certification for a specific area from 10 days to 3 days.
Improvement of efficiency of 70%.
- Creation of a data base using excel for the area to record and track all the
production by tool and person across all shifts.
- Documentation of the training process materils using JI methodology.
- Documentation and ownership ofthe Operational Certification Process using
BPM.
- Reduction of the Training Certification for all manufacturing using Project
Management and documentation of the Training Plans for each certification.
- Certification of Job Instruction Methodology by The Training Within
Industry Institute (TWI Institute)
- Knowledge and use of Business Process Management (BPM)
- Knowledge and use of the Performance Analysis Flowchart for Human
Performance Technology (HPT)
SKILLS
- Computer skills (Microsoft Office Packages: Outlook 2010 & 2013, Word,
Excel, Power Point, Visio, Microsoft Project 2010, SharePoint, Wiki)
- Operating Systems Use: Linux, Win XP, Win 7 and Win 8.
- Work stream database uses.
- Capability to work under pressure, teamwork, facility to talk in a group.
- Capability to work managing people.
- Facility to manage data and results orientation.
- Make commitments.