Shiham Rasdien has over 15 years of experience in office administration, human resources, and customer service roles. They have worked for various companies in South Africa and the UK, including law firms, facilities management companies, travel agencies, and catering services. They hold qualifications in human resources, bookkeeping, and financial accounting. Their skills include communication, computer proficiency, and experience in data entry, customer service, and administrative support.

1. Curriculum Vitae
Of
Shiham Rasdien

2. Personal Information
Name: ShihamRasdien
Postal/ Physical Address: 62 Clover Crescent,
Silvertown
Athlone
PostalCode: 7764
Phone Numbers: Home: 021 6330554
Mobile:0733314623
Work: 021 4102760
Nationality: South African Citizen
Marital Status: Divorced
Dependants: Two
E-mail Address: shihamrasdien01@gmail.com

3. Secondary Education (1996- 2000)
I attended Alexander Sinton Secondary High SchoolwhereI completed myGrade 12
Levels, which are;
 English
 Afrikaans
 Biology
 History
 Business Studies
 Ballet
All subjects were passed with Exemption
Tertiary Education
I attended Cape Collegeand Studied Human Resources – N4 – N6 (Jan 2001 – Nov
2002)
Subject Passed:
 Labour Relations
 Personnel Management
 Personnel Training
 Business Management
 Communication Skills
Received a NationalDiplomain Human Resources N4 –N6
BookKeeping Course – VarsityCollege ( 3 mth Course Sept 2011 – Dec 2011 )
 Taxation
 Journals, Ledgers Cash Book
 Debtorsand Creditors
 Income Tax Statements
 Budgets
 Introductionto Financial Accounting
Academic Information and Skills

4. Received a Diplomain Bookkeeping
Completed Course on Financial Accounting – Varsity College ( 3 mth Course Sept 2012–
Dec 2012 )
 Bookkeeping to TrialBalance
 Payrolland MonthlySARS Returns
 Business Literacy
 Financial Statements
 Cost and Management Accounting
 Income Tax Returns
 Business Law and Accounting Control
Skills and Abilities
Due to my experience and studies and I havemanaged to gain certain skills and
abilities;
 Communication skills: I am ableto communicate with different people
on different levels.
 Computer skills: Word Processing, Excel, Access and Power point.

5. Employment History
EDWARD NATHANANDSONNENBERGATTORNEYS
03 Dec 2012 – Present
 Office Service Assistant
 Logging calls via Footprint system
 Emailing clients and Vendors
 Ground Floor Duties
 Attendto servings ( Legal Documents)
 Greeting Clients
 Access Control of Vendors
 Faxpress
 Check Matters on Elite ( Faxes , Post , Servings )
 Answering calls to Office Service
 Transferring Calls
 Attending to complaints and Queries ( AllOffice Services Duties )
 Dealing with allStationeryRequest for clients
 StationeryDeliveryto Clients
 Courier request , queries and quotes
 Electronic& HardcopyFilling
 WeeklyCourier Updates
 Dailycapturing of all orders to keep record of stationerystats
 Check daily price increase on Live Internet System ( E-LINE )
 Weeklyupdateon paperreplenishment
 WeeklyInvoicing of StationeryOrders
 GL all StationeryRequests
 WeeklyJournals reports on Stationerypurchases ( Procure net System )
 WeeklyPOS out of stationery
 DailyGRV Stockon Procure net System
 MonthlyStationeryStockupdateofall Regions
 MonthlyAudits on StationeryVendors .
AFROTEQ FACILITIES MANAGEMENT / ESS COMPASS EUREST GROUP ( NEW
MANAGEMENT)
24 Nov 2006 – Present (CONTRACTING FOR CHEVRON)
 HelpdeskOperator

6.  Logging calls to contractors
 Emailing clients and contractors
 Answering calls on Helpdeskswitchboard
 Attending to complaints
 Scheduling meetings
 Electronic& HardcopyFilling
Promotedto Facilities & Accounts Administrator(CurrentPosition)
 Raising of Purchase Orders via E-Procurement system “ Ariba”- Chevron
Vendors.
 Raising Purchase Orders via ESS Purchase Order Book(Manually)
 Cheque requisitions for ESSpurchase Orders to beprocessed for Payment.
 GoodReceipting ofinvoices via SAP PC 8 – Chevron
 Checking VendorDetails via SAP PC 8 – Chevron
 Monthlybudget
 Recharges
 Second assistant to Petty cash , requirements
 Invoice Queries and followups on payment for Chevron and Ess Vendors.
 Electronicand Hard copyfilling of allQuotes, Invoices, Job Completion
forms and Cheque requisitions.
 Medium level Operations Support
 First Level Accounts Support
 Backup to Helpdesk&Operations
 Document Management in terms of New Employees/ New Vendor
Registration/ Smart badge/Contracts (including signature & updateof
spreadsheet on status)
 Monitor and administer Helpdeskapplications
 Provides relevant reports and highlightshelpdeskinefficiencies/
Contractor performance / Identify& formalize service centre needs.
 Highlight inefficiencieswillinclude: All CBRES applications,attenduser
group meetings, troubleshoot alltoolkit &customer related requests.
Contractor interface on service center
 Customer Liaison in terms ofall Help Desk & Operations
 Identifytraining needs for help desk operator&customers and service
providers
 Identifying contract efficiencies,
 Requesting quotationsfor Operationsie ( Plumbing , HVAC, Electrical,
Otheroffice services )

7.  Siteassessments for Building requirements with Contractors
SIYABONA TRAVELCO (S.A)
23 Sept 2006 - 23 Nov 2006 (3 MONTH CONTRACT)
 DataCapturing
 Inputting figures and on a live internet based system
PRESTIGE CATERING
20 MAR 2004- 24 MAY 2004 (CASUAL BASIS)
 Silver service catering
MOVED TO THE UK
CRUISE CONTROLUK (LTD)
01 Jun 2004 - 10 Oct 2005 (PERMANENTBASIS)
 Call center operator
 Inbound calling,coldcalling and outboundcalling
 Assisted with customer service queries over weekends
 Booking cruises and flights
Moved over to Product loading department (02 Sept 2004 – 10 Oct 2005)
 Dataentry clerk (numbers and words) on live internet system
 Dealing with enquiries (sales reps and customers)
 Assistant supervisor on shifts
 Checking prices and updating system via Amadeus and View data
HER MAJESTIES COURT SERVICE UK
14 Oct 2005 - 06 Jan 2006 (CONTRACT BASIS)
 Administrative clerk (Traffic Criminal Justice operationalunit)
 Dealing with enquiries via telephone

8.  Customer service to Central Accounting Office
 Refunding Fixed Penalty payments
 Dealt with correspondence for Fixed Penalties
 Endorsing driving licenses
EDINA REMPRESS LTD (PTY)
JAN 2003 - FEB 2004 (FULL TIME)
 Front house Receptionist
 Filling
 Typing letters
 Datacapturing
Promotedto the HR OFFICER ASSISTANT (AFTER 5 MONTHS)
 Productionhouse secretary
 Human Resource Assistant Officer
 Basic Dataentry of figures and materials
 Workmen’s compensationforms
 Draw up contracts for casual workers
 Time sheets (Excel)
 Calculate weeklyand monthlyfigures (excel) ofcontracted employees
 Calculate Invoiced Figures
References
 Cruise Control UK
VickyThrower
Manager
(UK code) 01708773700 / (UK code)08709023620
 Her Majesty CourtServices UK
HazelPeters
Fixed PenaltyTeam leader

9. (UKcode) 02078057838
 Edina Rempress
Tracy Alrick / Igshaan Kiewiets
Director / Supervisor
(021) 511 4191
 Afroteq
LydiaHendricks
Managing Director
(021 511 7225)
 Compass/ESS Group
Ursula Paton
Facilities Manager
(021 403 7984 )
 Carole Baatjies
Financial Team Leader
( 021 ) 403 7741
 ENS Attorneys
YvetteIsmail
Team Leader
(021 410 2746 )
 ENS Attorneys
Candice Isaacs
Supervisor
(021 410 2791 )