1. Islam M. Hakem
PersonalData
Place of Birth :Egypt
Date of Birth :3 June1985
E-mail Address eslamhakem5@gmail.om
Mobile :0594186314
Number
Education
2005- 2006Elminia University
 Faculty of Arts Department of History
Training
 ICDL Training
 Sap Basics& Navigation (program)
 Credit Management with Sap (work shop)
 Dispute Management (work shop)
Responsibilities
2012-Upto Now" CashServices Department "Head Office"
Support " Headof Department"British Nationality"
 provide support to CSD And other Business Management
 Provide outstanding levels of customer service to both internal
and External Clients
 Ensure that the business managers get the Necessary
Support in performing their duties
 Building Relationships with clients, ROD ‘S, Branch Managers
and other departments Managers.
 Liaising with External Customers to Anticipate and respond
their Need.
 Producing Professional Documents/presentations Using
Microsoft Word, Excel And PowerPoint
 Organizing All Aspects Cash Operational Management
- Ensure That cash operation Information Is recorded Accurately
during report issuing
- Booking and liaising with venues , airlines and tickets
- Organizing Department Logistics
- Issuing all paperwork needed from relative Depts.
- Updating Management with timely information
- Communication with Operational Network

2.  Project Management and programme / event scheduling for all
cash programmes
 Answering and transferring internal and external phone calls –
taking accurate messages and passing them on in a timely way
 Any other duties of a similar level and nature as may be
required by the business
 Adhere to all company policies , procedures and business
ethics codes
 Maintain up to date and accurate management information
 Collected collection Data from regions , project Managers And
Other Ops
 Drafting & Issuing company notices
 Absence Management Reports
 Friday Incentive & Remote Incentive Analyzing
 Consolidated all cash revenue and raise to finance
 Consolidated all cash revenue and raise to finance
 Building Relationships with clients, ROD ‘S, Branch Managers
and other departments Managers.
Responsibilities
2010-2012 Al majal Service Master (Saudi Arabian Airlines)
kingAbdulAziz Airport(CustomerServices)
1- Secretary Manger of Customer Services
 Perform Daily Secretarial Duties
 Receiving Daily Operation File of Airport
 Prepare Reports of Important Action
 Prepare letters And Drafting and Sending
 Checking Daily Email of Manger (CSV( and Follow up it
Responsibilities
2008-2010Almajal Service Master(SaudiArabianAirlines)
TechnicalServices(AccountReceivable)
 Receiving And Auditing Job Tickets From Cost Center
 Registering job tickets in finance system (SAP)
 Issue Invoices For Customers
 Reconcile Customer Outstanding and Prepare Report
 Match the Report with Balance in Finance System (SAP(
 Account Receivable Manger Acting(August &September 2009)

3. Responsibilities 2007-2008Almajal Service Master(SaudiArabianAirlines)
TechnicalServices(AccountPayment)
 Receiving Invoices From Vendors to Saudi Airline
 Registering Invoices in Finance System for Matching with
Purchases Order
 Attach Copy of Check with Cash Receipt
 Preparing Bank Transfer Authorities for wire Transfer of
Payments
Responsibilities
2006-2007Elite forHR&RECRUITMENT
SECRETARY
 Perform Daily Secretarial Duties
 Coordinate and Arrange Meeting Between Customer
and Candidates
 Make Reports on Selected Candidates for Follow–up
 Handling of All Telephone Calls From Customer And
Selected Candidates
Language
Arabic: MotherLanguage
English:very good Institute of language)
Computerskills
Windows- word- Excel- Power Point- Access(from the
International Institute for Computer and language& sap system)
Hobbies Reading & Sport