2. Resume – Sharon Callahan
Career Profile
I have been working in a sales capacity for 16 years. I am experienced in both telesales and
face to face BDM and Account Management roles. My most recent role is with Scoopon Pty
Ltd as a business development manager/account manager.
Career Focus
A position within an energetic and dynamic sales environment where I can use my
exceptional people and sales skills along with my task orientated personality to achieve and
exceed set sales targets whilst at all times maintaining a professional and supportive
relationship with my customers.
Core Competencies
IT Skills – Confident in the use of Microsoft Suite and Salesforce. Adapt easily to use of new
software/programs.
Account Management Skills – Managing a portfolio of accounts with a strong focus on
building rapport, upselling and cross selling. Managing customer account issues by actively
listening and offering solutions.
Phone Sales & Appointment setting – Proven skills and conversion rates in appointment
setting and closing a sale over the phone.
Highly Organised – Prioritise tasks based on importance and urgency, using well developed
time management skills to complete tasks effectively and efficiently.
Customer Service – High level of customer service at all times and willing to go the extra mile
to deliver what my customers require
.
Career Achievements
Number one BDM in South Australia consistently – Scoopon
Consistently in the top 10 BDM’s nationally - Scoopon
High Achievers trip winner – Uluru, 2008 (top 30 staff nationally) – Trading Post
High Achievers trip winner – Broome, 2009 (top 30 staff nationally) – Trading Post
Top sales in Australia for May/June 2011 (new website sales) – Trading Post
Resume of Sharon Callahan 0412 650 584
3. Resume – Sharon Callahan
Career History
December 2015 – Current
Scoopon
Business Development Manager
- Face to face appointments with decision makers in business and presenting
Scoopon
- Build and develop a relationship with new and existing clients
- Source leads for targeted new business campaigns (competitor sites/online/print
mediums)
- Cold Calling and Appointment setting
- Business Needs Analysis to discover client business needs and agree on
compelling deal structure
- Negotiating with clients on deal structure/commission rates/payment terms
- Managing a portfolio of 100+ existing clients
- Renew existing clients offers ensuring deal structure is still compelling in the
marketplace
- Thinking outside of the square and preparing for multiple scenarios/objections
before meeting with a new/existing client
- Managing the sale from signature to featuring on Scoopon
- Logging all activity, contracts and communication with clients in Salesforce CRM
system
- Manage customer issues and offering solutions that sit within business
expectations
- Being across the group buying market and keeping up to date with deal
structures that are successful (local and international)
- Liaise with all departments in Head Office via phone, email and Salesforce
Chatter
- Training and supporting new staff in Adelaide
- Comply with OH&S policies and procedures and advise of all potential and
actual risks and hazards.
Resume of Sharon Callahan 0412 650 584
4. Resume – Sharon Callahan
August 2015 – December 2016
Quandoo
Regional Sales Manager SA
- Launch a global reservation management tool into the Adelaide market
- Hiring and management of 2 staff members whilst maintaining a strong pipeline of
sales on my own line
- Check and approve all South Australian contracts before progression to the next
approval level
- Running daily conference calls and weekly meetings with staff to track KPI’s and
offer training and advice to increase productivity levels
- Attend and contribute to global sales teleconferences weekly and offer insight
into the South Australian market while observing key trends in more established
global markets
- Face to face appointments with decision makers in restaurants/cafes and
presenting the Quandoo business portal
- Assessing customer needs and offering an appropriate package as a solution
- Source leads for targeted new business campaigns (competitor sites/online/print
mediums)
- Cold Calling and Appointment setting
- Logging all activity, contracts and communication with clients in Salesforce CRM
system within 24 hours of meeting and closing a sale
- Liaise with all departments in Head Office via phone, email and Salesforce
Chatter
- Comply with OH&S policies and procedures and advise of all potential and
actual risks and hazards.
Resume of Sharon Callahan 0412 650 584
5. Resume – Sharon Callahan
August 2011 – August 2015
Scoopon
Business Development Manager
- Face to face appointments with decision makers in business and presenting
Scoopon
- Build and develop a relationship with new and existing clients
- Source leads for targeted new business campaigns (competitor sites/online/print
mediums)
- Cold Calling and Appointment setting
- Business Needs Analysis to discover client business needs and agree on
compelling deal structure
- Negotiating with clients on deal structure/commission rates/payment terms
- Managing a portfolio of 100+ existing clients
- Renew existing clients offers ensuring deal structure is still compelling in the
marketplace
- Thinking outside of the square and preparing for multiple scenarios/objections
before meeting with a new/existing client
- Managing the sale from signature to featuring on Scoopon
- Logging all activity, contracts and communication with clients in Salesforce CRM
system
- Manage customer issues and offering solutions that sit within business
expectations
- Being across the group buying market and keeping up to date with deal
structures that are successful (local and international)
- Liaise with all departments in Head Office via phone, email and Salesforce
Chatter
- Training and supporting new staff in Adelaide
- Comply with OH&S policies and procedures and advise of all potential and
actual risks and hazards.
Resume of Sharon Callahan 0412 650 584
6. Resume – Sharon Callahan
March 2007 – Aug 2011
Trading Post Print & Online (Telstra Innovations Products & Marketing)
Telesales (Acquisition & Retention) March 2007 – July 2009
- Manage an existing customer portfolio with weekly calls for renewals and upsells
- Manage existing customer issues (billing and product) and offering solutions that sit
within business expectations
- Source leads for targeted new business campaigns
- Cold call new businesses offering advertising solutions
- Business Needs Analysis to match the customer’s needs to a Trading Post product
- Closing the sale over the phone
- Filling in call reports daily and attending weekly meetings presenting data (KPI’s)
- Preparing customer artwork and liaising with Operations Department until proof is
approved
Face to Face (Acquisition & Retention) August 2009 – August 2011
- Supported customers in migration from a print product to an online product during
deletion of print product
- Manage an existing customer portfolio (territory based) with a monthly face to face
visit for each client
- Build and develop a relationship with new and existing clients
- Renew and upsell customers advertising
- Manage customer issues (billing & product) and offering solutions that sit within
business expectations
- Cold call new businesses to arrange appointments to present Trading Post Products
and Website products
- Face to face appointments with decision makers, presenting product suite and
closing the sale
- Managing the sale from signature to “go live”
- Maintaining knowledge of a broad product range (websites, mobile websites, digital
display, inventory listings, SEO & SEM)
Resume of Sharon Callahan 0412 650 584
7. Resume – Sharon Callahan
- Completing daily call reports
- Presenting call reports and activity (wins etc) in weekly sales meeting.
June 2006 – March 2007
Interprise Pty Ltd
Telesales (Acquisition and renewals)
- Appointment setting for artwork coordinators to go out and see customer face to
face
- Cold calling from Yellow Pages or set call lists.
- Presenting ‘local phone book’ advertisement to potential clients and trying to close
over the phone
- Achieve KPI’s and targets set monthly
Administration
- Entering new sales orders into the billing system
- Managing deposits and set up payment plans into the billing system
- Answer incoming phone calls and direct accordingly
- Input data into a leads spreadsheet for canvassing
February 2006 – June 2006
Optus Mobile Direct
- Inbound and Outbound telesales operator
March 2002 – February 2006
Trading Post (Sensis)
- Inbound and outbound telesales operator - consumer (private advertisers)
Referees
Matt Gonzalez (Regional Sales Manager - Scoopon)
0418 819 692
Paul Hadida (VP Sales APAC - Quandoo)
0419 919 219
Resume of Sharon Callahan 0412 650 584
