1. ILHAM EL BOUAZZAOUI
Mobile no : +97150-1258835
E-Mail :miesho_0000@yahoo.com
Personal Information:
Name : Ilham El Bouazzaoui
Nationality : MOOROCCO
Date of birth : 02-May- 1997
Visa statue : Work visa (Transferable)
Sex : female
Civil status : single
Religion : Muslim
EducationalQualification:
 2014 high school certificate from Berrchid School June 2014.
Languages:
Arabic (Mother tongue),
English (Good reading, writing and speaking).
French (Good reading, writing and speaking ).
Computer skills:
Microsoft office (Excel, Word, Power point)
Excellent userof the internet and E-mai.

2. Professional Experience:
 ( July 2014 – March2015 ) IBN ROSHED HOSPITAL MOROCCO
Job title: receptionist, accountantassistant.
 Welcoming patients and answering phone calls.
 Getting pre-approval forms from different insurance companies for medical procedure.
 Responsible for issuing bills and receiving payments.
 I have a very good experience in medical insurance company and medical insurance
rules.
 Answer all tenants' calls and correspondence in a professional and timely manner.
 Provide high customer service.
 Maintain and improve quality results by adhering to standards and guideline.
 Input and maintain accurate tenant information and data-base at all times.
 Refer unresolved customer grievances to designated departments for further
investigation.
 Make outboundcall toensure customers/tenantscomplaints/service requestsare completed.
 Handlingall the appointmentandlastminute request, maintainingthe cancellationaswell asthe amended
ones.
 Do projectsassignedbythe Head of Department.
EXPERIENCE:
Company Name:Al Noor Hospitals Group& Medclinic– Abu Dhabi.
Designation:call centeragent.
From June 2015 – present.
Duties& Responsibilities:
 AssistVIP'sandfacilitate theirvisitsinthe Clinic.
 Respondstopatientand insurance company inquiriesregardingphysicianbills;reviewspatient
account information;conductsinsurancecompanyinquiries;analysesandinterpretsaccount
data; servesasa resource personforbillinginformationtopatients,insurancecompanies,
physicians,andoffice staff;postsdemographicorfinancial entriesonline;documentsaction
and postscommentsonbillingsystem;logsandmonitorsdaily inquiries.
 Respondstopatient/guarantorcorrespondence toresolvequestions/concerns;provides
managementwithinformationanddocumentation;assistspatientswithconcernsrelatedto
registration,collection,andmedicationassistance;documentstrends, concerns,andissues;
examinesandinterpretsmedical records.
 Responsible forprovidingcomprehensive Supporttothe ReportingManager/Supervisor.
 Preparesreports;compilesfinancial statements;performsfinancialassessmentsandscreening
on uninsured orunderinsuredpatients;establishespaymentarrangementsforpatientsand
communicatesagreements;servesasa resource persontoclinical departmentsfordebtstatus
of patients.

3.  Servesasliaisonbetweenmedical and supportstaff regardingbillingand collectionissuesand
patients’medical information.
 Adhere toInfectionControl andHealthandSafetymeasures.
 Maintainand ensurespatientprivacyandconfidentiality.
Career Objective:
Contribute the best of my abilities and with utmost sincerity to increase the competence of the
organization. Gradually, I am hopeful of adding value to the concerned Department individually
as well as collectively through the team of fort.Seeking a responsible Position where my
experiences and ability will be utilized in my Career allowing professional growth.
All References will be available upon request.