1. — SHANNON HITCHNER WALZ —
304 Ashgrove Court | Woodstock, GA 30188 | 770.289.4674 | shannonhitchner@gmail.com
MARKETING  CLIENT ACCOUNT MANAGEMENT  SALES
Results-focused professional offering more than 8 years of diverse experience in customer service and retail operations.
Recognized for self-starter attitude, business savvy, and a natural talent for team leadership in a competitive marketplace.
Capable of achieving company objectives within strict time requirements and complex environments. Exhibits strong
communication, analytical, and presentation abilities. Core competencies include:
Collaborative Vendor and Distributor Alliances | Client Relationship-Building, Loyalty, and Retention
Product Placement and Service Delivery | Brand Management | Team Coaching & Empowerment | Strategic Planning
— PROFESSIONAL TRACK —
MARKETSOURCE | Alpharetta, GA -----------------------------------------------------------------------------------------June 2012 - Present
Account Manager for Cricket Wireless, LifeProof & Microsoft
Managed defined regional territories consisting of retail stores and cell phone carriers to build advocacy for Cricket Wireless
(2012), LifeProof/OtterBox (2013), and Microsoft (2014-). Aligned with a high-performing virtual team to directly control
and implement client-requested activities created to leverage in-market relationships. Facilitated daily interactions and
worked in conjunction with such properties as AT&T, Apple, Best Buy, Target, T-Mobile, Sprint & Verizon corporate-
owned retail stores to provide training on product line-ups.
 Conducted product demo days, table days, and sales events/training in retail stores as well as corporate locations.
 Managed an allotment of product demonstration units and corporate branded give away materials.
 Tracked inventory and collected client-requested data around merchandising, competitive information, and
engagement to improve markets standing within the country.
 Completed daily, weekly, and monthly reporting requirements and expense reports.
AT&T MOBILITY | Milton, GA ------------------------------------------------------------------------------------------June 2008 – June 2012
Retail Sales Consultant
Served as SME for customer experience for the Milton, Georgia store and functioned as MOD as needed. Completed all
administrative aspects of the sale including: completing customer contracts, assisting customers with warranty exchange,
completing payments and helping customers utilize self service payment options.
 Averages in CFT consistently exceeded 90% in Net Representative Satisfaction.
 Provided a balanced sales approach to all customers by utilizing the retail sales process, resulting in higher overall
metrics and placement in store rankings.
 Thrived in service capacities by listening to customer needs and developing solutions mindful of individual requests.
JNL & ASSOCIATES | Atlanta, GA ----------------------------------------------------------------------------- August 2007 – June 2008
Team Leader/Recruiter/Trainer
Completed all aspects of building a team to provide sales support to AT&T corporate owned retail stores. Duties included
recruiting, hiring, and training staff members to sell AT&T home solutions in retail locations.
— ACADEMIC CREDENTIALS & PROFICIENCIES —
Associates of Arts Degree, Fashion Merchandising: Bauder College (2007), Atlanta, GA
Business Management studies: Valdosta State University (1997-1999), Valdosta, GA