1. Shalaya K. Johnson
San Diego, California
shalayajohnson1@gmail.com 619.366.6374
Person Profile
Very determined, approachable, and energetic people-person with experience in
customer service and communication. Fast learner and perfectionist. Talent for quickly
mastering machinery. Orderly, organized, and knowledgeable. Thrives in fast-paced
environments.
!
Summary of Skills
■ Customer service
■ Conflict resolution
■ Technologically savvy
■ Team management
■ Oral communication
■ Point-of-sales system proficiency
■ Foreign and domestic espresso machine knowledge
■ Workplace cleanliness
■ Bilingual (Spanish, English)
!
Work Experience
!
■ Jamba Juice - San Diego, CA
■ Shift Lead, May 2013 - Present
■ Duties Include: Responsible for monitoring training and development of new
employees on shift, assist with labor management costs, inventory control, team
management, cash handling
!
■ Buc Cafe (Mission Bay High School) - San Diego, CA
■ CEO/Employee, January 2013 - June 2013
■ Duties include: Team management, verification of finances, inventory control,
maintenance operations, software and machinery issues, barista, cashier
!
■ Sunrise Hospital and Medical Center - Las Vegas, NV
■ E.R Front Desk Volunteer
■ Duties include: Customer service
!
Education
■ San Francisco State University
■ Student, 2013-Present
!
■ Mission Bay High School - San Diego, CA
■ Student, 2009-2013
!
■ Job Related Courses: Business Management and Ownership
!
■ Scholastic Awards: Honor Roll, 2010-2013