Shadrach Ross is a hard working and technically inclined individual seeking to share his knowledge and help others learn new skills. He has over 5 years of experience in landscaping, maintenance, equipment repair, and customer service. Ross is currently pursuing a degree in Computer Information Systems from the University of Maine at Augusta while maintaining strong problem solving abilities and soft skills such as patience and respect. He seeks to own assigned problems and find creative solutions.

1. shadrach.ross@maine.edu Shadrach Ross (207)450-5730
Profile
I am a hard working, technically inclined, fiscally responsible individual. I love to learn and share my
knowledge and I enjoy helping others learn new skills. I am a tinkerer at heart and my willingness to discover
the 'why' of an issue often leads to inventive ways of solving problems.
Skills
• Intermediate experience in Microsoft Office, Open Office, and LibreOffice.
• Trustworthy when handling money and personal information.
• Intermediate customer service skills.
• Strong problem solving skills.
• Readily retain information and I am a quick study.
• Strong soft skills.
◦ Patience to listen and work with multiple personalities.
◦ Respecting the other person regardless of the situation or attitudes.
◦ Maintain courtesy to others.
◦ Owning the assigned problem and not passing the buck.
◦ Always looking for creative solutions and enjoy the challenge of unique problems.
Experience
Laborer, Levant Landscaping, Levant Maine 2015- Present
• Accountability in selecting and purchasing parts from the company's suppliers
• Own the problem and followed through until completion.
• Complete tasks without supervision.
• Repair vehicles and large equipment.
◦ Make use of proper troubleshooting, repair, and preventative procedures.
◦ Diagnose basic 12v circuits.
◦ Successfully diagnosed and repaired equipment when attempts by others had failed.
◦ Ability to convey the cause of the problem and a successful solution to the operator.
◦ Following up after the problem has been resolved.
• Snow removal.
◦ Work on a team or solo in fast paced, time critical environments under adverse conditions.
◦ Quickly switching from one task to another depending on team needs.
◦ Dependably show up at scheduled times.
◦ Complete tasks despite working conditions.
Handy-man- Hummingbird Hollow Inc., Holden, Maine 2011-2015
• Provide customer service, maintenance and repairs for tenants in the company's Rental buildings.
◦ Provide proper customer service to tenants.
◦ Accountability in holding and using a company card to make purchases.
◦ Receive rental payments via check, cash or money order from tenants.
◦ Working solo or as part of a team.
◦ Designed an Excel worksheet to track rental inspection reports.
• Snow removal.
• Greenhouse operations.
◦ Handled Customer inquiries, providing service in a quick an efficient manner.
◦ Redesigned heating system logic to take advantage of daytime solar heat to virtually eliminate off season
heating requirements.
◦ Updated irrigation system layout to improve accessibility for maintenance.
◦ Saved the company money by finding alternate sources for parts with over 30% reduction in cost.
Home: (207) 631-2756 223 Upper Falls Road Orland ME, 04472

2. shadrach.ross@maine.edu Shadrach Ross (207)450-5730
• Maintain and perform repairs on vehicles and equipment.
Laborer- Tindall's Lawn Mowing, Dedham, Maine 2012-2015
• Perform Lawn-care services.
◦ Worked as a team in time critical environments.
◦ Provide customer service in handling complaints, requests and comments.
◦ Complete tasks without supervision in time critical environments.
◦ Accountability in using company card for purchases.
◦ Maintain and perform repairs on vehicles and equipment.
Personal Experience
• PC repair and assembly, resolving both hardware and software issues.
• Responsibly maintaining a household budget
• Balancing work, family and a College education
Education
University of Maine at Augusta, Augusta, Maine
• Computer Information Systems, Current G.P.A, 3.6 2015-2021
• Made the part-time student Deans list for the 2015-2016 school year
• Was offered a position on the Student Conduct Committee; Declined due to work
schedule not allowing sufficient time to be able to handle the duties of the position.
The Learning Center of Bangor, Bangor, Maine
• High School Equivalency Diploma (Tested out with a score of 99/100). 2014
Chloe, WV
• Home-schooled. 1995-2008
• Animal Husbandry, Homesteading Skills. 1995-2011
References
▪ Gabriel Carr Owner of Levant Landscaping 207-745-5080
▪ Steve Halls Manager at Levant Landscaping 207-852-1128
▪ Timothy Tindall Owner of Tindalls Lawnmowing 207-944-8717
▪ Larry Carr Owner of Hummingbird Hollow 207-852-5060
Home: (207) 631-2756 223 Upper Falls Road Orland ME, 04472