1. SETH MIDDLETON
4903 N. Hermitage, Apt. #3 | Chicago, IL 60640 | 630.386.7626 | seth.middleton79@gmail.com | www.linkedin.com/in/sethmiddleton
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PROFESSIONAL EXPERIENCE
Operations Manager; Executive & Marketing Assistant
Inheriting Wisdom, 3 East Loft, & Associates for Life’s Challenges | Chicago, IL 2010 – Present
Responsible for day-to-day operations management, special marketing and web projects, and social media maintenance. Provide
administrative and bookkeeping support for a start-up management consulting practice targeting high-wealth families (Inheriting
Wisdom) as well as two other sole proprietor firms (3 East Loft & Associates for Life’s Challenges).
> Design and produce marketing collateral: save-the-dates, invitations, programs, HTML eBlasts and specialized forms.
> Manage Partners’ calendars, travel itineraries and meeting schedules for three distinct business entities.
> Organize, develop and execute marketing and budgetary strategies for industry-related conferences and special events.
> Recruit, schedule and supervise student interns.
> Maintain companies’ websites, reconcile payments within online payment terminal and administrate Salesforce™ database.
> Develop and refine administration manuals for three business entities.
> Handle confidential patient information and payments; process, troubleshoot and track insurance claims.
> Troubleshoot tenants’ requests: billing and leasing, technical questions and conference room scheduling.
> Create and execute strategic real estate marketing plan for the firm, including the creation of Linkedin™ pages, Craigslist ads,
redesigned website, and the staging of shared office spaces.
Administrative & Marketing Assistant
Chicago Paper Tube & Can Company | Chicago, IL 2007 – 2010
> Collaborated with marketing and executive sales teams to create and implement strategic initiatives, including direct mail
campaigns, eBlasts, sell sheets and online advertising, increasing web traffic by 25%.
> Wrote case studies and contest submissions, leading to publication in Package Design Magazine, Beauty Packaging Magazine
and a Notable Accomplishment Award from DuPont.
> Restructured company website and edited copy, resulting in improved search engine optimization (SEO) and online visibility.
> Recruited, scheduled and conducted initial interviews for administrative and sales positions; trained new hires on database
procedures and general office protocol.
> Coordinated travel and hotel reservations for sales and executive teams for the annual HBA tradeshow in New York City.
> Generated and processed purchase orders for office, manufacturing and off-set printing materials.
> Assisted in all aspects of shipping and transportation, such as negotiating pricing, preparing proper domestic and international
paperwork, and scheduling LTL and truckload pickups.
Sales, HR & Inventory Manager
Borders Books, Music & Café | Ballwin, MO • Wilmette, IL • Chicago, IL 2001 – 2007
> Created a flexible and effective schedule for both management and staff.
> Directed and coordinated all facets of store inventory management processes including receiving, returns, filing/organizing
invoices, claims, shipping and other audit controls.
> Managed the cash office, cash reconciliation/deposit processes and personnel files.
> Trained new staff members in all sales and operational programs in accordance with company standards.
> Planned and managed the training process for new and current employees.
> Achieved sales goals by exercising superior performance management, fostering excellent customer service standards and
maintaining an inviting store atmosphere.
> Acted as the key contact with the Area Marketing Manager to ensure all scheduled events were properly staffed, set-up and
recovered.
COMPUTER EXPERIENCE
PC | Mac | Word | Excel | Outlook | PowerPoint | Photoshop | Illustrator | Salesforce
EDUCATION
Millikin University | Decatur, Illinois | Bachelor of Fine Arts
DePaul University | Chicago, Illinois | Website Design for Marketers Certificate