1. MEASUREMENT OF EFFECTIVENSY, EFFICIENCY AND RISK EXPOSURE OF
CUSTOMERS, PRODUCT OR SERVICE, ORGANIZATION, SUPPLIERS, STATE
ENVIRONMENT AND STATE
SALIHBEGOVIC SEAD , E-mail entiteti@gmail.com ,
Summary
Quality factors of entity (society) – State, State Environment, Organization, Suppliers, Macro
processes, Product or service – along with the criteria and quantification (metrics) of the quality
are subject of a permanent general evaluation by customers©. In this paper, using expert
systems methods, a complex model of entity (society) is developed, software™ functional
supported. The model (expert system GEEQ(S) by a C®) is suitable for describing and evaluating
the complex entites considered, including a large namber of different quality characteristics,
whose exact analytical values are not always possible to determine. Using the above stated
model harmonization of quality factors of the considered entity can be achieved.
Key words : effectiveness, efficiency, risk exposure, measurement process
Introduction
Quality factor of entity (product or service,
Q1), as a system, this approach is based
on a group of caracteristics that meet the
stateded and implied needs. Specified
needs are in fact caracteristics of :
functionality, dependability, maintainability,
thereafter economic, estetic, ecological,
human and other caracteristics. From
system approach viewpoint, quality factor of
entity (organization, Q2) and (suppliers, Q3)
may be considere as a social-technical
system with the following essential elements
or subsystems ; man, processes and
product or service. Complex concepts from
the field of quality, particularly quality factor
of entity (state environment, Q4) and factor
of entity quality (state, Q5) and quality factor
of entity (macro processes, Q6) may also be
considered as systems.
1. System approach
Concepts, determining a considered quality
concept, represent system elements which,
mutually connected, determine the system.
Benefit of such representation of complex
concepts of quality is in introducing a
systematic model of hierarchy type for all
observed factors of entity (society) quality,
thus ensuring a single meaning and
universalnost, when considered. With his
criteria and quantification (metrics) of
quality, customer is in a position to give a
general evaluation-risks (OIQo,R) of the
stated factors of quality, occupying the
hierarchy model top directed to him (through
needs, expectations and obtained value
ODV) improvement of processes and overall
engagement Fig.1.
2. Expert system GEEQ(S) by a C ®
2.1 Assess in real time (monthly, quarterly,
annually) through risks its business
system, critical control points in
business systems (with lower and upper
limits, including preventive/corrective
actions), as well as competitions. At the
same time, your customers have
possibility to assess through risks their
satisfaction/dissatisfaction, i.e.
expectations/obtained value in the
process of buying products or services
during their lifetime.
2.2 Customers (organization) have
possibility simultaneously to assess
through risks performance of State
environment and the State in which the
business is made, determining critical
control points in business systems (with
lower and upper limits, including
preventive/corrective actions).
2.3 Expert system GEEQ(S) by a C ®

2. using valuation, valuation ponder, risk,
risk ponder, expert system measures
product or service performances,
organization and suppliers
performances (according to the
international standard ISO 9001and
orders), State environment performance
(macro and micro economy, including
infrastructure and resources; public
infrastructure and resources; non-
government organizations and
resources; scientific and technology
infrastructure and resources; statutory
and regulatory infrastructure and
resources; educational infrastructure
and resources; social and medical
infrastructure and resources), State
performance with executive
infrastructure and resources; legislative
infrastructure and resources; juridical
infrastructure and resources.
2.4 Expert system GEEQ(S) by a C ®
enables planning, analysis and
generation of reports with preventive
and corrective actions, as well as
improvements processes of all factors of
quality of entity (Society): Q1, R1, DV1
– Product or service, Q2, R2, DV2 –
Organization, Q3, R3, DV3 – Suppliers,
Q4, R4, DV4 – State Environment, Q5,
R5, DV5 – State, Q6 – Macro
Processes, with the aim to satisfy
customers expectations and general
investment value, missing value,
general obtained value - OIQo, R, ODV .
GEEQ(S) by a C® is “key of lock” for
processes effectiveness end efficiency
all factors of quality of entity (society).
3. Conclusion
3.1 When the customers decides to pay the
product or service (Q1), in the same
time he byes belonging service of the
organization (Q2), suppliers (Q3), state
environment (Q4) and state (Q5) of the
region where he arise. In this way the
factors of quality of entities creates
generic chains of values (investment,
missing, obtained value) for customers.
Effectiveness, efficiency and risk are the
basic units of the successful sinergies
act of the entity (society) quality factors
for customers. Standard ISO 9000/2000
define effectiveness as extent to which
planned activities are realized and
planned results achieved and efficiency
as relationship between result achieved
and resources used. Author define a risk
exposure as a relationship between
missing and investment values.
Processes, products and services spend
activities and activities spend resources.
This work with references (7, 8). Make
e.g. reports.

10. References
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[7] Salihbegovic, S., Entity (Society) and
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