1. CONTENTS
foreword
Preface
TOTALQUALITY.STATEOFTHEART
1. .Sustainable Environment for Quality in the Third Millennium
M B Atlzreya
2. - Japanese Past Experience on Quality and Present Emphasis
YosJzioKondo
Total Excellence Through Quality Based Management
JL Raina & JS SaJlOta
3.
4. Integrated Management Systems: A Practical Approach to Quality,
Environmental and Safety Issues
Martin Askey
World Class Journey India Incorporated
G Gandhi Prasad
Developing Quality Objectives
Rajendr.a Prasad
5.
6.
7. Integrating Quality and Environmental Management Systems
Lt. Gen. JS Ahluwalia -
Issues for Creating A Quality Environment for the Next Millennium
S Krishnamurthy
Towards Total Quality Transformation Through TQM
Bijay K Tiwari
Entity (Product) and Quality
SeadSalihbegovic
8.
9.
10.
11. Journey Towards 100% Customer Satisfaction
Arun Kumar
Quality in Management Consulting in Next Millennium
M K Chouhan
12.
13. ISO 14001 Implementation - A Case Study of Automotive Unit
Amrik Mohan Singh
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65
82
90
102
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