1. - -------- -. ~-- --- -=, =-=-=-1.
I
tion
ize or
blic,.etc.
ENTITY (SOCIETY) AND QUALITY
Sead Salihbegovic, MSc Mech QC Manager
--~ IKAIffiuS-tCtf.._~---
11080 Zemun, Auto put 24, Yugoslavia
d of
on of the
SUMMARY
i 1ity to
nitor
s.
y meeting
Quality factorS-ot entity (soCIety) - S~te, State Envi~~~~ppli;~S~b~contractor, Pr~~~~, Produ~----
along with the criteria and quantification (metrics) of the quality are subject of a permanent general
assessmentby customers- In this paper, using expert systems methods, a complex model of entity (society)
isdeveloped-The model is suitable for describing and evaluating the complex entities considered, including
a largenumber of different qulity characteristitics, whose exact analytical values are not always possible to
determine.Using the above stated model harmonization of quality factors of the considered entity can be
achieved.TIlls may turn out significant for further development of TQM methods.
I. INTRODUCTION
8
I
[
i!
I.
'
E
I
[
~
~
E;
i..
II!
I~,
[
r
tasks
~d as Key words: Entity, Quality, Quality factors, Expert systems methods, Assessment
Jecome ~.
~. From the viewpoint of their general and long-term goals, economic efficiency and satIsfaction of all
; subjectsneeds, entities (organisations) from all industrial/economic branches should be stable in time and
b alsoflexible in relation to continual internal and external changes, so providing the existance, growth and
development.So far practice showed that there was no one common and defined path leading to attaining
the goals, except different approaches that solved, more or less successfully, that ever-present problem.
Bearing in mind the importance and benefit of application of standardized approaches, there arises a
problemof adequate contents' of these standards and standardization itself normally raises the issues like"
Is everything possible to be or should be standardized?", or "Is it possible to standardize an up~to-date
~ conceptof quality (total quality) comprising all aspects of entity: public, human, social, technical, scientlfic-
; technological, economic, legal, cultural, educational, business, managing and other - society, state, state
't environment(organizations: supplier, subcontractor), processes, product?" Answers to these questions must
belookedfor within our knowledge and experience frum other scientific and professional disciplin~s.
F-
~,.
~
ld
blush.
~-
~
-,,"
.-
'"
;s of
I (1996)
1;
.'
2. SYSTEM APPROACH
..
A traditional approach to entity (organisation), which is still in use, does not attach a great importance to
a complexity of interaction between an organizatIOn and environment. Optimization of .some processes,
particularlythe process of productIOn, in an organization is considered to be the essential task Environment
isthought to be as it Is, with an inexhaustible source of resources, whereas it accepts everything devised,
produced and offered by the organization. Through systematic approach, it is introduced a new way of
considering things, people and processes with the following key premises: Svstem is constituted of a
~g,roup of elements and a subgroup of their relations, which together make a group of their basic entmes
"Thereis a mutual relation and dependence between these entItles. They are not to be considered indiVIdually,
but within a process of entirety functioning (holistic approach). System and entities tend to attain the
particular goals (teleologic principle or purposefulness). Each entity stands in Interaction VIth ItS
- enlronment. Process or a function of a system element represents a transformation of Input into output
ilYStemand ItS entitles attain their goalS' by using processes ofcontrol'("feedback"f J.e management~ each
f
..
Ii;
~
~
~.~,,~
~d to do
.
- ..
;::
-. .-..
..
479