2. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
2
2. Ekspertni sistem OKED®
3. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
3
2.1 Ekspertni sistem OKED® (model,
metod, softver) obezbeđuje
korisniku u realnom vremenu,
pomoću audita (mesečno,
dvomesečno, kvartalno,
polugodišnje i sl.) da ocenjuje uz
rizike svoj poslovni sistem, kritične
kontrolne tačke poslovnih procesa
(sa donjom i gornjom granicom i
preventivno / korektivnim merama)
kao i konkurentske kompanije.
Istovremeno kupci su u mogućnosti
da ocenjuju uz rizike svoje
zadovoljstvo – nezadovoljstvo
odnosno očekivanja - dobijenu
vrednost u procesu kupovine
proizvoda ili usluge, u njenom
životnom veku.
2.2 Korisnik (organizacija) je
istovremeno u mogućnosti da
ocenjuje uz rizike i performanse
okruženja države, i državu u kojoj
posluje, utvrđujući kritične kontrolne
tačke procesa (sa donjom i gornjom
granicom i odgovarajućim
preventivno / korektivnim merama).
2.3 Ekspertnim sistemom OKED® se
pomoću (ocena, koeficijent
vrednovanja, rizik, koeficijent
vrednovanja) mere performanse
proizvoda ili usluge, performanse
organizacije i isporučilaca (u skladu
sa međunarodnim standardom
kvaliteta ISO 9001/2000),
perfomanse okruženja države
(makro i mikro ekonomije uključujući
infrastrukturu i resurse; javne
infrastrukture i resursa; nevladinih
organizacija i resursa; naučno -
tehnološke infrastrukture i resursa;
pravno - normativne infrastrukture i
resursa; edukacione infrastrukture i
resurse; socijalne, zdravstvene
infrastrukture i resursa;
performansedržave sa izvršnom
infrastrukturom i resursima; sa
zakonodavnom infrastrukturom i
resursima; sa sudskom
infrastrukturom i resursima.
2.4 Ekspertnim sistemom OKED® je
omogućeno planiranje, analiza i
proces poboljšanja svih faktora
kvaliteta entiteta (Društvo) i
generisanje izveštaja sa uloženom,
izgubljenom i dobijenom vrednošću
za : proizvod ili uslugu-
(Q1,R1,DV1), organizaciju-
(Q2,R2,DV2),isporučioce-
(Q3,R3,DV3), okruženje države-
(Q4,R4,DV4), državu-(Q5,R5,DV5) i
kupce-(OIQo,R,ODV).
2.5
2.6
3. Zakljucak
3.1 Kada se korisnik odluči da plati
proizvod ili uslugu (Q1) on
istovremeno kupuje i pripadajuću
uslugu organizacije (Q2),
isporučilaca (Q3), okruženja države
(Q4) i države (Q5) entiteta sa
prostora gde je nastao (Q1) u
njegovom životnom veku. Na ovaj
način faktori kvaliteta entiteta
kreiraju generički lanac vrednosti
(uložena, izgubljena, dobijena
vrednost) za korisnika.
3.2 Efektivnost, efikasnost i izloženost
riziku su osnovna merila uspešnosti
sinergijskog delovanja faktora
kvaliteta entiteta (društvo) za
korisnika Sl.2 i izveštaji. Standard
JUS ISO 9000/2001 definiše
efektivnost kao meru realizacije
planiranih aktivnosti i planiranih
rezultata a efikasnost kao odnos
ostvarenih rezultata i upotrebljenih
4. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
4
resursa. Autor definiše izloženost
riziku kao odnos izgubljene i
uložene vrednosti. Procesi,
proizvodi ili usluge “troše” aktivnosti,
a aktivnosti “troše” resurse.Ovaj rad
čini celinu sa objavljenim u referenci
/5,6/. Slede primeri izvestaja.
5. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
5
S l . 1 5 O p š t a d o b i je n a v r e d n o s t f a k t o r a k v a l i t e t a z a k o r i s n i k a
-0.075818004
-0.139134189
0.044998945
0.016153355
0.004313784
-0.007716054
0.026180146
0.007170484
0.015105171
0.020309034
0.001866719
0.026587318
-0.075818004
-0.075818004
0.044998945
0.044998945
0.044998945
0.044998945
0.044998945
0.044998945
0.044998945
0.044998945
0.044998945
0.044998945
-0.075818004
-0.107476097
-0.056651083
-0.038449973
-0.029897222
-0.026200361
-0.018717431
-0.015481442
-0.012082929
-0.008843733
-0.007870055
-0.004998608
- 0 . 1 5
- 0 . 1
- 0 . 0 5
0
0 . 0 5
0 . 1
J A N F E B M A R A P R M A J J U N J U L A V G S E P O K T N O V D E C
T
ODV
D V D V g D V dC
BDJ
1996
Software
Assistance
6. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
6
S l.2 7 D o b ije n a v r e d n o s t z a o r g a n iz a c iju - D V 2
- 0 . 2
- 0 .1 5
- 0 . 1
- 0 .0 5
0
0 .0 5
0 . 1
0 .1 5
0 . 2
0 .2 5
J A N F E B M A R A P R M A J J U N J U L A V G S E P O K T N O V D E C
D V 2
D V 2 g
D V 2 d
C
BDJ
1996
Software
Assistance
S l.30 D o b ijen a vre d n o st za isp o ru č io ce -D V 3
-0.15
-0.1
-0.05
0
0.05
0.1
0.15
0.2
JA N F E B M A R A P R M A J JU N JU L A V G S E P O K T N O V D E C
D V 3
D V 3 g
D V 3 d
C
BDJ
1996
Software
Assistance
S l.2 4 D o b ije n a v re d n o s t z a p ro iz v o d i/ili u s lu g e -D V 1
-0 .0 0 0 4
-0 .0 0 0 2
0
0 .0 0 0 2
0 .0 0 0 4
0 .0 0 0 6
0 .0 0 0 8
0 .0 0 1
J A N F E B M A R A P R M A J J U N J U L A V G S E P O K T N O V D E C
D V 1
D V 1 g
D V 1 d
C
BDJ
1996
Software
Assistance
7. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
7
Sl.36 Dobijena vrednost za državu-DV5
-0.0008
-0.0006
-0.0004
-0.0002
0
0.0002
0.0004
JAN FEB MAR APR MAJ JUN JUL AVG SEP OKT NOV DEC
DV5
DV5g
DV5d
C
BDJ
1996
Software
Assistance
S l.3 3 D o b ije n a v r e d n o s t z a o k r u ž e n je d r ž a v e -D V 4
-0 .0 0 1
- 0 .0 0 0 5
0
0 .0 0 0 5
0 .0 0 1
0 .0 0 1 5
0 .0 0 2
0 .0 0 2 5
0 .0 0 3
J A N F E B M A R A P R M A J J U N J U L A V G S E P O K T N O V D E C
D V 4
D V 4 g
D V 4 d
C
BDJ
1996
Software
Assistance
8. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
8
S l . 4 1 K K T O R G A N I Z A C I J E
0
1
2
3
4
J A N F E B M A R A P R M A J J U N J U L A V G S E P O K T N O V D E C
O 2 - 0 1
O 2 - 0 2
O 2 - 0 3
O 2 - 0 4
O 2 - 0 5
O 2 - 0 6
O 2 - 0 7
O 2 - 0 8
O 2 - 0 9
O 2 - 1 0
O 2 - 1 1
O 2 - 1 2
O 2 - 1 3
O 2 - 1 4
O 2 - 1 5
O 2 - 1 6
O 2 - 1 7
O 2 - 1 8
O 2 - 1 9
O 2 - 2 0
C
BDJ
1996
Software
Assistance
9. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
9
10. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
10
11. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
11
12. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
12
13. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
13
14. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
14
15. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
15
16. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
16
17. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
17
LITERATURA
/1/ Kotler, P., Marketing management, sec.ed. Prentice – Hollinc, Englowood Cliffs, N.J.,
1972.
/2/ Salihbegović, S., Faktori kvaliteta entiteta (društva) i ekspertne metode – sistemi, I
međunarodni simpozijum «Industrijsko inženjerstvo '96», Beograd, 7-9 Novembar, 1996.
/3/ Salihbegović, S., Entity (Society) and quality, The eleventh international conference of the
Israel society for quality, November,19-21, 1996, Jerusalem, Israel, pp 479-484.
/4/ Salihbegović, S., Entity (Product) and quality, The 8th World Congress on Total Quality,
Mumbai, India, from February 12-14, 1998, pp 102-107.
/5/ Salihbegović, S., Ekspertni sistem 0pšta ocena-rizici kvaliteta entiteta (društvo) od strane
korisnika (OKED®), XXVIII Naučno-stručni skup o održavanju mašina i opreme, Budva, 17-20.06
2003.
/6/ Salihbegović, S., Ekspertni sistem 0pšta ocena-rizici kvaliteta entiteta (društvo) od strane
korisnika (OKED®), časopis Kvalitet br.11-12, 2003.
18. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
18
19. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
19
20. YUSQ EUROPEAN QUALITY WEEK 2005 Innovation and transformation - The way to
sustainability
13th -14th, December 2005, Novi Sad
9th
International Annual YUSQ Conference ''Nacional Strategy for Quality Improvement ''
20
