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1. From PMBOK 4th Edition Quality Management

2. Quality management is focused not only on product or service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. Project quality management includes the processes and activities that determine quality policies, objectives, and responsibilities so that the project will satisfy the needs for which it was undertaken Quality Management

3. Quality Management recognize importance of: Customer Satisfaction. Prevention over inspection. Management Responsibility Continuous Improvement Quality Management

4. Quality Management

9. Processes Interaction These processes interact with processes in other knowledge areas and each process can involve efforts from one or more person or groups based on project requirements. Quality Management Processes Process Quality Assurance Quality Planning Auditing requirements and measurements results Identifying quality standards & requirements Quality Management Quality Control Monitoring results to assess performance

10. Plan Quality Process

12. Stakeholder RegisterStakeholders with particular interests in, or impact on quality.

13. Cost Performance & Schedule BaselineCost performance & schedule performance measures.

14. Risk RegisterThreats and opportunities impact quality requirements.

15. Enterprise Environmental FactorsGovernmental regulations, rules, standards, working conditions, …. etc.

16. Organizational Process AssetsQuality polices/procedures, lessons learned.Plan Quality Q M Inputs

18. Cost of Quality (COQ)Costs over the product life cycle by investment in preventing non-conformance to requirements

19. Benchmarking, Flowcharting & Control ChartsCharts with control limits to determine whether a process has predictable performance issue. And comparing practices to other projects.

20. Design of ExperimentsStatistical method to determine the number and type of tests and their impact on costs and quality.

21. Statistical SamplingChoosing part of a population for inspection

22. Quality Management MethodologiesSix Sigma, CMMI, etc...

23. Additional Quality Planning ToolBrainstorming, Affinity Diagrams, Force field analysis, Matrix DiagramsPlan Quality Q M Tools Outputs Inputs

25. Quality MetricsDefinitions describe a project attributes and how quality control will measure it. e.g. on-time performance, budget control, defect frequency, failure rate, availability, reliability

26. Quality ChecklistsVerifying that a set of required steps has been performed.

27. Process Improvement PlanAnalyzing processes to identify activities need enhancement(Boundaries, Configuration, metrics, Targets)

29. Quality Metrics

30. Quality Checklists

31. Process Improvement Plan

34. Quality Metrics (Output from Planning Process)Definitions describe a project attributes and how quality control will measure it. e.g. on-time performance, budget control, defect frequency, failure rate, availability, reliability

35. Work Performance InformationPerformance information collected from the activities to support auditing

36. Quality Control MeasurementsThe results of quality control activities and used to analyze and evaluate the quality standards.Quality Assurance Q M Inputs

38. Quality Audits A structured, independent review to determine whether project activities comply with policies processes, and procedures.They may be scheduled or random and may be conducted by internal or external auditors.

39. Process AnalysisIdentify problems/causes, examines constrains and non-value-added activities.Follows the steps in the process improvement plan.Quality Assurance Q M Tools Outputs Inputs

41. Change RequestsCreated and used allow full consideration of the recommended improvements.Change requests can be used to take corrective action or preventive action.

42. Project Management Plan UpdatesMay update Quality, Schedule or Cost Management Plans.

44. Quality Metrics

45. Quality Checklists

46. Process Improvement Plan

49. Quality Metrics (Output from Planning Process)Definitions describe a project attributes and how quality control will measure it. e.g. on-time performance, budget control, defect frequency, failure rate, availability, reliability

50. Quality Checklists(Output from Planning Process)Tools used to verify that a set of required steps has been performed.

51. Work Performance measurementsMetrics to evaluate planned vs. actual for (Technical, Schedule and Cost ) performance

52. Approved Change RequestsTimely implementation of approved changes needs to be verified

53. Process AssetsIncluding: Quality standards and policies, work guidelines and Issue and defect reporting proceduresQ M Q M Quality Control Inputs

55. Control Chartsillustrate how a process behaves over time. “Is the process variance within acceptable limits?”

56. Flowcharting & DiagramsDetermine a falling process steps, identify improvement opportunities, illustrates the cause of problem, how many defects were generated by type of causes

57. Statistical SamplingSamples are selected and tested as defined in the quality plan.

58. InspectionThe examination of a work product to determine whether it conforms to documented standards.

59. Approved Change Requests ReviewQ M Q M Quality Control Tools Outputs Inputs

61. Validated ChangesChanged items are inspected and accepted or rejected.

62. Validated DeliverablesThis is the goal of quality control

63. Process Assets UpdatesSuch as Completed checklists and lessons learned

64. Change RequestsIf a corrective or preventive action requires a change, a change request should be initiated.

65. Project Management Plan UpdatesIncluding the quality management and process improvement plans

67. Quality Metrics

68. Quality Checklists

69. Process Improvement Plan