This document discusses innovative and creative practices for organizational development and change management. It provides an overview of a visit to Axis Bank where changes were implemented. Specifically, it discusses how the CEO of Axis Bank overhauled processes and launched new initiatives to positively impact operating profits. Both enabling and resisting factors of the changes at Axis Bank are examined, such as existing employees being happy or reluctant to adapt. Lastly, feedback from employees on the use of artificial intelligence to automate tasks and minimize errors is presented, along with solutions to aid in change management.

1. Innovative And Creative Practices/ Techniques To Be
Implemented In OD & Change Management For
Businesses
Presenters-
Sayali Patil P44
Shivani Paranjape P41
Isha Suryavanshi V47
Pournima Admane P02
Abhishek Gholap P18
Guided By-
Dr. Kanchan Akshay

2. • Creativity in OD and Change Management.
• Importance of innovation in OD and Change Management.
• Importance of new technology and techniques in OD and
Change Management.

3. Visit to Axis Bank
 Introduction of Axis Bank.
 Discuss about the change that
was implemented in Axis Bank.
 Information of Later effects of
change.

4. An Overview Of Change At Axis Bank
• CEO of axis bank Mr. Amitabh Chaudhry has been overhauling the
functioning of the bank.
• He also introduced new process transformation , launched new
securities.
• The exits have been at the senior level and in large numbers at the
branch level.
• The changes he has embarked on the way the bank used to function
lead to positive as well as negative impact.
• He believed this change will lead to increase in operating profit.

5. Discussion Of Before And After Effects Of Change

6. After Effects Of The Change At Axis Bank
Enable Factors
• Existing employees were happy about the
change
• Change lead to clear vision and missions
goals
• Positive approach to advance learning and
to perform more effectively
• Appraisal opportunities
Resisting Factors
• Few employees not ready to adapt the change
• Miss trust & lack of confidence
• Fear of failure
• Age factor
• Emotional response
• Unrealistic work timelines

7. Feedback Of Existing Employees After Using AI
• Making the process faster and smarter.
• 24x7 without interruption or breaks and has no downtime.
• AI enables the execution of complex tasks.
• Multi-tasking and eases the workload for existing resources.
• Minimizing the errors.
• Automate interactions between different bank systems.

8. Solution
• Education and communication with employees in working
environment.
• Participation and involvement.
• Carryout stay interview.
• Provide in house curriculum for skills training and development.
• Outside seminars and workshops.
• Provide monetary and non monetary benefits to existing
employees who accepted the changing work culture.
• To provide cross training.

9. THANK YOU