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“
”
DESIGN THINKING CAN BE DESCRIBED AS A DISCIPLINE THAT
USES THE DESIGNER’S SENSIBILITY AND METHODS TO MATCH
PEOPLE’S NEEDS WITH WHAT IS TECHNOLOGICALLY FEASIBLE AND
WHAT A VIABLE BUSINESS STRATEGY CAN CONVERT INTO
CUSTOMER VALUE AND MARKET OPPORTUNITY.
TIM BROWN CEO, IDEO
WHAT IS DESIGN THINKING ?
DESIGN IS NOT AESTHETIC
lkSUn;Z
DESIGN IS NOT AN EVENT
?kVuk
DESIGN IS NOT A PRODUCT
DESIGN IS NOT AN
EXPERIENCE
STAGES OF DESIGN THINKING
DESIGN IS A PROCESS
EMPATHY • BE A GOOD LISTENER: Listen attentively to the problems and needs
of the people around.
• DEVELOP YOUR OBSERVATION SKILLS: Observe the
behaviors, subtle indications, environment etc.
• ADOPT HUMILITY: Humility naturally improves the ability to
empathize.
• CARE: Build a sense of care, a deep concern and desire to help.
• BE CURIOUS: Curiosity helps better research.
• BE SINCERE
DESIGNER USER
E
M
P
A
T
H
Y
DEFINE THE DEFINE MODE OF THE DESIGN PROCESS IS ALL ABOUT
BRINGING CLARITY AND FOCUS TO THE DESIGN SPACE. IT IS
YOUR CHANCE, AND RESPONSIBILITY, AS A DESIGN THINKER
TO DEFINE THE CHALLENGE YOU ARE TAKING ON, BASED
ON WHAT YOU HAVE LEARNED ABOUT YOUR USER AND
ABOUT THE CONTEXT.
• ANALYZE THE DATA COLLECTED IN THE EMPATHIZE STAGE
• ORGANIZE THE DATA TO FORM MEANINGFUL INFORMATION
• INTERPRET THE DATA USING TOOLS LIKE GRAPHS
• MAKE SENSE OF THE DATA
• CREATE A PROBLEM STATEMENT BASED ON THE ABOVE
ANALYSIS
IDEATE • THINK OUT OF THE BOX
• IDENTIFY NEW SOLUTIONS TO THE PROBLEM
• LOOK FOR ALTERNATIVE WAYS OF VIEWING THE
PROBLEM
• GET AS MANY IDEAS OR PROBLEM SOLUTIONS AS
POSSIBLE
• INVESTIGATE AND TEST YOUR IDEAS TO FIND THE
BEST WAY TO EITHER SOLVE A PROBLEM, OR
PROVIDE THE ELEMENTS REQUIRED TO CIRCUMVENT
THE PROBLEM
PROTOTYPE • PRODUCE SPECIFIC FEATURES FOUND WITHIN THE
PRODUCT TO INVESTIGATE THE PROBLEM SOLUTIONS
• PRODUCE INEXPENSIVE, SCALED DOWN VERSIONS OF
THE PRODUCT
• THE SOLUTIONS ARE IMPLEMENTED WITHIN THE
PROTOTYPES AND, ONE-BY-ONE, THEY ARE
INVESTIGATED
• PROBLEM SOLUTIONS ARE EITHER ACCEPTED,
IMPROVED AND RE-EXAMINED, OR REJECTED ON THE
BASIS OF THE USERS’ EXPERIENCES.
TEST
• PROTOTYPE ARE TESTED AGAIN AND AGAIN USING
BETTER SOLUTIONS
• RESULTS GENERATED ARE USED FOR REDEFINING THE
PROBLEM STATEMENT FINDING BETTER SOLUTIONS
• ALTERATIONS AND REFINEMENTS ARE MADE IN
ORDER TO RULE OUT PROBLEM SOLUTIONS
• DERIVE AS DEEP AN UNDERSTANDING OF THE
PRODUCT AND ITS USERS AS POSSIBLE
NON LINEAR NATURE OF DESIGN THINKING
3 I’s OF DESIGN THINKING
3 C’s of Innovative Thinking
5 D’s OF INNOVATION PROCESS
THANK YOU

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Introduction to design thinking

  • 1.
  • 2. “ ” DESIGN THINKING CAN BE DESCRIBED AS A DISCIPLINE THAT USES THE DESIGNER’S SENSIBILITY AND METHODS TO MATCH PEOPLE’S NEEDS WITH WHAT IS TECHNOLOGICALLY FEASIBLE AND WHAT A VIABLE BUSINESS STRATEGY CAN CONVERT INTO CUSTOMER VALUE AND MARKET OPPORTUNITY. TIM BROWN CEO, IDEO WHAT IS DESIGN THINKING ?
  • 3. DESIGN IS NOT AESTHETIC lkSUn;Z DESIGN IS NOT AN EVENT ?kVuk
  • 4. DESIGN IS NOT A PRODUCT DESIGN IS NOT AN EXPERIENCE
  • 5. STAGES OF DESIGN THINKING
  • 6. DESIGN IS A PROCESS
  • 7. EMPATHY • BE A GOOD LISTENER: Listen attentively to the problems and needs of the people around. • DEVELOP YOUR OBSERVATION SKILLS: Observe the behaviors, subtle indications, environment etc. • ADOPT HUMILITY: Humility naturally improves the ability to empathize. • CARE: Build a sense of care, a deep concern and desire to help. • BE CURIOUS: Curiosity helps better research. • BE SINCERE DESIGNER USER E M P A T H Y
  • 8. DEFINE THE DEFINE MODE OF THE DESIGN PROCESS IS ALL ABOUT BRINGING CLARITY AND FOCUS TO THE DESIGN SPACE. IT IS YOUR CHANCE, AND RESPONSIBILITY, AS A DESIGN THINKER TO DEFINE THE CHALLENGE YOU ARE TAKING ON, BASED ON WHAT YOU HAVE LEARNED ABOUT YOUR USER AND ABOUT THE CONTEXT. • ANALYZE THE DATA COLLECTED IN THE EMPATHIZE STAGE • ORGANIZE THE DATA TO FORM MEANINGFUL INFORMATION • INTERPRET THE DATA USING TOOLS LIKE GRAPHS • MAKE SENSE OF THE DATA • CREATE A PROBLEM STATEMENT BASED ON THE ABOVE ANALYSIS
  • 9. IDEATE • THINK OUT OF THE BOX • IDENTIFY NEW SOLUTIONS TO THE PROBLEM • LOOK FOR ALTERNATIVE WAYS OF VIEWING THE PROBLEM • GET AS MANY IDEAS OR PROBLEM SOLUTIONS AS POSSIBLE • INVESTIGATE AND TEST YOUR IDEAS TO FIND THE BEST WAY TO EITHER SOLVE A PROBLEM, OR PROVIDE THE ELEMENTS REQUIRED TO CIRCUMVENT THE PROBLEM
  • 10. PROTOTYPE • PRODUCE SPECIFIC FEATURES FOUND WITHIN THE PRODUCT TO INVESTIGATE THE PROBLEM SOLUTIONS • PRODUCE INEXPENSIVE, SCALED DOWN VERSIONS OF THE PRODUCT • THE SOLUTIONS ARE IMPLEMENTED WITHIN THE PROTOTYPES AND, ONE-BY-ONE, THEY ARE INVESTIGATED • PROBLEM SOLUTIONS ARE EITHER ACCEPTED, IMPROVED AND RE-EXAMINED, OR REJECTED ON THE BASIS OF THE USERS’ EXPERIENCES.
  • 11. TEST • PROTOTYPE ARE TESTED AGAIN AND AGAIN USING BETTER SOLUTIONS • RESULTS GENERATED ARE USED FOR REDEFINING THE PROBLEM STATEMENT FINDING BETTER SOLUTIONS • ALTERATIONS AND REFINEMENTS ARE MADE IN ORDER TO RULE OUT PROBLEM SOLUTIONS • DERIVE AS DEEP AN UNDERSTANDING OF THE PRODUCT AND ITS USERS AS POSSIBLE
  • 12. NON LINEAR NATURE OF DESIGN THINKING
  • 13. 3 I’s OF DESIGN THINKING
  • 14. 3 C’s of Innovative Thinking
  • 15. 5 D’s OF INNOVATION PROCESS