1. SARAH LOUISE HUTCHINSON
43 Hurst Rise, Matlock, Derbyshire, DE4 3EP
Mobile: 07813035956 S.Hutchinson2@unimail.derby.ac.uk
PROFILE
Passionate degree student with a sound understanding and flair for visitor experiences and
promotion developed through degree and work experience. Looking for an opportunity to apply
these skills and a strong interest in visitor experiences and marketing communications to inform
and engage the local community and visitors to the area.
EDUCATION AND QUALIFICATIONS
2012 – Present University of Derby BA (Hons) Tourism Management
2012 – 2012 Babcock Training Group NVQ Level 2 in Customer Service
2007 – 2009 Mill Hill Sixth Form Business Studies, Travel & Tourism and Geography
AS Levels in General Studies and ICT
2002 – 2007 Mill Hill School GCSE’s including Maths, English, Science, Geography,
History, ICT, English Literature and PSVE
WORK EXPERIENCE
September 2012 – present UNIVERSITY OF DERBY BUXTON
Student & Programme Representative, University of Derby Buxton
- Excellent knowledge and use of Microsoft Word, Excel and Power Point to develop reports,
briefs and presentations.
- Kept up-to-date with the latest and upcoming trends in the tourism industry, such as social
media platforms and the Internet.
- Collaborated with fellow students to produce group- based assignments, such as identifying,
monitoring and implementing recommendations for the Derwent Valley Mills World
Heritage Site to increase visitor numbers.
- Consulted with students and raised any issues, positive or negative feedback from the
tourism students to enhance the programme at review meetings in spring and autumn, as
well as the Rep Conference for all reps across the University of Derby.
- Networked with staff at the university and with tourism organisations within Derbyshire and
the Peak District such as VPDD at events such as the VPDD Annual Conference and events
held by the University. Allowed me to find job opportunities, work placement opportunities,
helped with my studies and placement and knowledge of tourism.
March 2014 – September 2014 VISIT PEAK DISTRICT & DERBYSHIRE DMO
Volunteer, Chesterfield
- Researched into Group Travel activity offered by other DMO’s and tour operators and
reported findings to VPDD, for example VPDD are doing well in comparison to other DMO’s,
but there are gaps such as accessibility to group travel information on VPDD’s website and
social media channels.
- Set up spreadsheets and documents for assignments such as finding events in 2015 to be
included in the latest Visitor Guide.
- Attended major business events such as the VPDD annual conference, local business
conferences and leaflet swaps.
- Updated VPDD’s accommodation in the Peak District & Derbyshire Pinterest board, as well
as monitored the organisations other social media channels.

2. January 2013 – September 2013 CHATSWORTH SETTLEMENT TRUSTEES
Volunteer, Chatsworth Educational Department
- Collaborated with fellow students to develop an educational package aimed at Colleges,
Schools and Universities which offer Business and Travel & Tourism courses for Chatsworth.
- Collaborated with local schools and colleges to gain feedback and any recommendations to
improve the product to ensure it met consumer needs.
- Researched the curriculum of Business and Travel and Tourism studies to find key themes to
be included in the product such as customer service.
EMPLOYMENT
August 2013 – Present CHATSWORTH SETTLEMENT TRUSTEES
Customer Service Assistant
Chatsworth Farm Shop Café and Chatsworth Catering (Casual Only)
- Work effectively as part of a team to ensure the smooth running of the busy Chatsworth
Farm Shop Café on a daily basis and events at Chatsworth.
- Proven ability to provide excellent customer service, ensuring all customers are served
promptly and efficiently.
- Chosen to train new members of staff to Chatsworth’s high standards.
March 2013 – January 2014 AVON
Independent Avon Representative, Matlock
- Effectively used online methods such as social media to promote and sell the latest products
and offers.
- Researched potential competitors to identify any gaps and potential areas for the business
to be developed, such as social media platforms like Facebook and Twitter.
March 2008 – October 2012 GULLIVER’S KINGDOM
Retail/ Catering Assistant, Matlock Bath
- Trained new members of staff to the standards set by the company.
- Carried out other tasks and responsibilities if needed to due to the nature of the business,
such as working in one of the fast food restaurants or the gift shop.
- Provided excellent customer service to all guests, making sure that everyone was served and
given the experience they expected.
- Made sure that all transactions were recorded, as well as cashing up the retail or catering
unit and that all paper work was maintained and the level of stock in the unit matched the
customer purchase rate.
OTHER INFORMATION
 Volunteered for the British Heart Foundation from 2011 – 2012, carried out tasks such as
replenishing stock on the shop floor and cashing up.
 Full clean driving licence and own transportation
References
Available upon request