CV

1. Ben Turner
Email: benturner_94@hotmail.co.uk Mobile: 07470027246 Home: 01246435202
209a Old Hall Lane, Fallowfield, Manchester, M14 6HJ
Education:
Manchester Metropolitan University 2012 - 2016
BSc (Hons) Geography 1st Class Degree
- Involved studying both human and physical aspects of geography, ranging from aviation
and its environmental impact to GIS, urbanism, planning and sustainability.
- Selected to take part in a study abroad year at The University of Newcastle, Australia.
- Researched spatial and temporal variations of CO2, CO and PM10 levels within Greater
Manchester and its effect onto public health and awareness combining both primary and
secondary datasets, forming my third year research project.
- Statistically analysed temporal levels of air quality using SPSS alongside GIS to spatially
understand pollutant hotspots prone to public health within Greater Manchester,
developing recommendations to urban planning.
Eckington Comprehensive and Sixth Form 2005 – 2012
A Level: Geography (B), Graphic Products (B) and Psychology (B)
GCSE: 11 (1A*, 6A, 2B, 2C) including Maths and English
Sports Leader Certificate: (Level 1)
Work Experience:
The Open University May 2016 – Present
Student Recruitment Team
- Providing a high level of service to our students to ensure the University retains its
prestigious student satisfaction rating.
- Responsible for advising and guiding new and current students throughout their initial
enrolment period to support with graduate services.
- Undertaking detailed dialogues with students in order to match their career goals with
potential qualifications, taking into account their commitments, eligibility and affordability.
KnowHow Dixons Retail Group June 2015 – September 2015
Customer Support Advisor
- Responsible for delivering excellent service through providing ‘right first time’ answers to
customer’s queries, in order to maintain the company’s reputation.
- Moderating and monitoring customer’s orders from dispatch to delivery, liaising with
customers and manufacturers to enable a swift competent service.
- Ability to address and resolve customer’s complaints appropriately and professionally to
maintain high customer relations.

2. AQA Exam Board April 2014 – June 2014
Customer Support Advisor
- Working for the leading provider of qualifications and support services for teachers and
students in the UK.
- To organise and monitor delivery of confidential exam papers through giving constant
support to teachers and examiners, to enable a swift process through the exam season.
- Troubleshoot issues examiners face with downloading and operating examiner software
over the phone providing information in the simplest terms to inexperienced examiners,
involving a great amount of communication skills and patience.
Lloyds Banking Group July 2013 - Sep 2013
Customer Mortgage Advisor
- To deliver a high level of service and professionalism which is recognised by Lloyds
Banking Group towards a diverse range of existing clientele; homeowners, loan
companies and solicitors.
- Involved in moderating and changing certain aspects of customers mortgage accounts
with the constant liaise with Financial Services Authority.
- Played an active role in promoting LBG products and services towards the customer
exceeding specific sales targets on a consistent basis.
Interests and Activities:
Sport A fit individual who frequently goes running and participates in
climbing, football, watersports and cycling events.
Represented my county, North East Derbyshire at Rugby League for 4
consecutive seasons playing a pivotal role in motivating players.
Diving A PADI certified open water scuba diver and active international
member of The University of Newcastle Diving and Exploration
Society, Australia.
Music Currently been playing guitar for 8 years where I have been actively
involved in promoting the formation of bands from Sheffield and
Manchester throughout this period.
Additional Skills:
IT Proficient in the use of Microsoft Office, SPSS and GIS packages to
analyse and spatially distribute complex data sets.
Membership Currently in the process of receiving membership from the Institute of
Air Quality Management.
Driving Full clean driving license held for 5 years.
References:
Paul O’Hare, Personal Tutor, Manchester Metropolitan University -
Paul.A.OHare@mmu.ac.uk
Sam Jepson, Team Leader, The Open University - samantha.jepson@open.ac.uk