1. KATHLEEN A BOGGESS
265 Copen Branch Rd, Charleston, WV 25312 | H: 304-345-0136 C: 304-541-5615| kathleenboggess@cebridge.net
Executive Summary
An accomplished Manager with progressive experience in developing and implementing information
technology, managing complex projects, networking, and customer care management. Big picture strategist
with broad knowledge of information technology and operating environments. Adept in managing small and
large cross-functional teams. Skilled leader with extensive background in core business functions. Strategic
business planner skilled in business process development and is strongly focused on process improvements.
Well-advanced in operational experience. Possesses intuitive business acumen with a thorough
understanding of what drives profitability and cash flow; Keen in budgeting and expense control. Advanced in
MS Office Suite applications.
Professional Experience
Operations Manager 01/2014 to Aril 2016
Suddenlink Communications Charleston, WV
Accountable for the management of the largest cable system in Suddenlink Communications, cable system
consisting of 72,000 customers, providing operational support of Cable, Advanced Video, Telephone, High
Speed Internet and Home Security services including support of Suddenlink Commercial Business customer
accounts.
Responsibilities also included providing direction for the hiring, development, supervision, training, and support
of local Office Operations team of administrative, retail sales,and retention representatives. Experienced in
managing the operation of dispatch and technical workforce through scheduling, forecasting, planning and
analysis to assure the highest quality of services are provided to customers and end users.
Effectively managed regional and system warehouse operations,including materials distribution, and shipping
and receiving. Managed 50+ employees.
Operational Highlights:
Consistently received better than average Operations Audit scores.
Operation processed $11.9M with a .65% error rate,99.35% accuracy rate.
Achieved a perfect audit score in a Regional Warehouse with $3M of inventory.
Received a Sales Award for achieving highest sales in the region; WV, KY and OH.
Created and implemented Retail Sales incentives building excitement and competition increasing overall
Sales by 25%
Leveraged sales tactics by raising awareness of competition giving employees the ability to understand
complex marketing campaigns by providing details in laymen terms.
Achieved a 23% improvement in the Employee Opinion Survey Score in 3 years.
Created and implemented an Employee Newsletter to provide better communications keeping employees
updated and informed.
Created and implemented a Customer Retention program focused on saving customers and retrieving
company assets. Customer saves increased by 23.1% and equipment collections increased by 38.7%.
Additional Information
Repeatedly promoted during my 35 tenure with Suddenlink Communications.

2. OfficeOperationsManager, 2009 to 2014
OfficeOperations Manager/DispatchManager,2003 to 2009
Call Center Manager, 1995 to 2003
CustomerService Manager,1991 to 1995
DispatchSupervisor/WarehouseManager,1987 to 1991
Dispatcher, 1985 to 1987
CustomerService Representative, 1981 to1985
Education
Graduate of Sissonville High School
Some College