1. 1
CAREER DETAILS
(From most recent)
Name of Employer Saint-Gobain pipelinesSouth Africa
Designation / Title Various positions within company
Period of Employment June 2004 - Current
Reason for Leaving Seeking New Challenge
PLANNING MANAGER (additional responsibilities added to current position in August 2015)
 Weekly planning of production to satisfy a given forecast in a “make to stock” and “make to order”
environment.
 Is the link between sales and production, providing information dates, available capacity and lead-time of
various products
 Plan with capacity limitations
 Provide a monthly rolling plan to production for easy goal setting and shop floor planning and control
 Track all failed movements of components and correct them to ensure stock accuracy
 Liaising with different departments to ensure efficient flow of production, e.g. Fettling, Machine Shop,
Quality Control, Warehouse, etc.
 Liaising with sales on all make to order items for timely delivery and correct specifications
 Daily follow-up plan, giving feed-back to Sales and Management
 Daily meetings to track adherence to plan for the week.
 Project Leader for Scheduling / Planning project
CUSTOMER SERVICE
 Formulate, plan and develop customer service procedures and policies
 Co-ordinate and direct customer service activities
 Investigate and resolve escalated complex customer service complaints
 Ensure all customer service activities support and strengthen the strategic objectives of the overall
organization
 Confer with management and staff coordinating customer service activities
 Develop and measure key performance indicators to determine and improve the effectiveness of all
customer service activities
 Prepare / oversee the preparation of reports and statistics related to the customer service function
 Analyse customer service related information and evaluate the results to choose the best resolutions and
alternatives to customer service challenges, and to identify opportunities to improve customer service
 Provide customer service employees with guidance in handling difficult or complex issues or problems so
they can be resolved effectively and efficiently. Provide guidance on how to escalate complaints / disputes
within the organisation.
 Interview, select, coach, train, instruct, manage and appraise the performance of associated customer
service employees and mentor select staff
 Identify opportunities to add value beyond problem resolution to relevant business areas (e.g. sales,
marketing, product development etc.)
 Manage projects (e.g. complaint resolution processes, Customer Service improvement, etc.)
 Project leader for Customer Service improvement actions
TRANSPORT AND LOGISTICS
 Manage in- and outbound Logistics
 Ensure all IT and admin related functions are timeously done
 Conduct stock takes and cycle counts as required
 Ensure the safety and other company rules and regulations are observed
 Constantly investigate and strive to find methods of improving customer service and operating efficiencies
 Compile monthly and periodic reports as required
 Control of capital equipment and proper utilization of equipment under my control
 Assist in the development and implementation of Saint-Gobain’s strategy
 Maximize the department productivity and reliability by formulating and implementing new procedures and
systems
 Research and develop resources that create timely and effective work-flow
 Create and implement internal as well as external communication channels
 Ensure that departmental safety targets are met
 Route planning and scheduling

2. 2
 Load planning for day- to day loads
 Manage administrative duties of the department
 Implementing new procedures and policies to improve good service according to ISO Standards
 Consulting / Liaising with various contractors for efficient and on time services
 Compiling and updating of all data and statistics regarding vehicles, utilization, load statistics and volumes
 Responsible for customer liaison and resolving customer queries related to transport
 Managing day- to day transport operations
 Project Leader for WCM 5S Project in Dispatch
PERSONAL ASSISTANT TO MANAGING DIRECTOR, COMMERCIAL MANAGER, SALES
REPRESENTATIVES AND TECHNICAL TEAM
AUGUST 1999 to MAY 2004
 Office administration and general office maintenance
 Maintained appropriate filing of personal and professional documentation
 Screened personal and business calls and directed them to the appropriate party
 Answered a high volume of phone calls and e-mail inquiries
 Coordinated events and worked on ad hoc projects
 Arranged functions (venues, catering and stationary) for seminars, meetings and conferences
 Organised and attended meetings, including compiling all documents and reports ahead of time
 Filed paperwork and organised computer-based information / reports
 Arrange domestic and international travel plans and itineraries, including flight, car service and restaurant
reservations
 Assisted with reports and executive summaries
 Managed and reviewed filing and office systems
 Handled tenders, technical and price enquiries
 Compiling letters, E-mail, Memo’s and faxes
 Control petty cash and expense claims
 Compiled Sales- and Expense budgets on National and Branch level (four branches)
 Compiled Month-end reports: sales- and cost analysis, sales reports from managers and representatives
 Liaised with Branches – inquiries, requirements and budget progress
 Coordinate movements of Sales Representatives
 Responsible for update and distribution of price lists
 Sourced and ordered office equipment and supplies; ensuring that all assets are in working condition, i.e.
copiers, fax machines, telephones, computers
Name of Employer Agrinet , Isando Company moved to SAMRAND
Designation / Title Various Positions
Period of Employment December 1989 – July 1999
Reason for Leaving Career Advancement
Career Summary at Agrinet:
 January 1989 to October 1991: Started as Data processor
 November 1991 to February 1992: Buying Clerk
 March 1992 to February 1993: Senior Assistant, Hardware Department
 March 1993 to December 1994: Senior Assistant, Buying Department
 January 1995 to July 1996: Senior Assistant, Admin
 August 1996 to December 1996: Senior Assistant, Retailing
 January 1997 to July 1999: Senior Buyer
SENIOR BUYER @ Agrinet
 Manage and continuously review the Purchase Order System, to ensure it is accurate, up to date and
consistently meets the requirements of the Business
 Purchase materials in line with inventory targets
 Timely and effective communication of forecasts and purchase orders to suppliers
 Continually reviewed the overall “value” offered by existing suppliers and ensured that the Company’s
purchasing remained competitive
 Assisted with regular re-negotiations of terms of business / service agreements and performance
evaluation with suppliers, taking corrective action as required
 Check and authorise designated invoices for stock, packaging and carriage items
 Managed Key Performance Indicators
 Forecasted purchasing trends
 Conferred with sales and purchasing to match customer preferences

3. 3
 Communicated with vendors regarding inventory needs
 Wrote and expedited purchase orders
 Maintained key item stock levels