Short presentation on key thoughts to bear in mind when faced with a conflict.

1. CONFLICT RESOLUTION

2. CONFLICT
 Conflict is a normal part of any healthy relationship. After all,
two people can’t always be expected to agree about everything all
the time. Learning to deal with conflict is crucial to relational
growth.
 Conflicts arise from differences. It occurs whenever people
disagree about values, motivations, perceptions, ideas or desires.

3. CONFLICT
 Sometimes differences look trivial, however, when a conflict
triggers strong feelings, a deep personal or relational need is at the
core.

4. CONFLICT RESOLUTION
 Conflict Resolution is a way for two or more parties to find a
peaceful solution to a disagreement among them.
 When a dispute arises, often the best course of action is
negotiation to resolve the disagreement.
 In conflict resolution, the best solution is the solution that is
best for both sides.

5. STEPS TO RESOLVE A
CONFLICT
 Identify and Understand the conflict
 Communicate with the Opposition
 Seek a mediator, if necessary
 Brainstorm possible solutions
 Choose the best solution
 Explore alternatives