This About kinds of Approaches to managing conflict

1. Approaches to Managing
conflict
Renni Rengganis
29011025

2. outline
♣ Negotiation ♣ Sacrifice
♣ Interpersonal Skills ♣ New Resources
♣ Cultural & gender differences ♣ Decoupling & Buffering
♣ Group dynamics ♣ Formal Authority
♣ Contact & communication ♣ Planning
♣ Superordinate goals ♣ Scale
♣ Tit for tat ♣ Stalemates
♣ De-escalation thresholds ♣ Compromise
♣ Apology ♣ Mediation
♣ Forgiveness
♣ Praise

3. Negotiation
Interaction between two set of
individuals, group, or even nation to settle
disagreements through compromises and
concessions
Negotiation used when :
 Conflicts are relatively simple
 Conflicts are of a low intensity
 Both parties are relatively equal in power

4. Interpersonal skills
Do to reduce tension and build bridges between
people in conflicts.
Cultural & Gender Differences
Conflicts can sometimes be understood in
terms of the gender and the culture of the
people involved

5. Group Dynamics
Group, teams / meetings can help conflict be
managed in healthy ways, or creating the
preconditions for bad decision making & problem
solving.
Contact and Communication
Helps to simple get the side to a conflicts together, by
communication there is a change that both side will
understand the motivations, fears, needs
of the other side.

6. Super ordinate Goals
Superordinate goals is something that both sides in
a conflict can work on together, it may that a goal
can be achieved if both side are work together.
Ex : Alien attack, Meteor attack

7. Tit - for - Tat
“if you do that then I will do it back to you”
If both side could agree on who started the
interchange, it could solve by Tit for Tat.

8. De-escalation thresholds
◊ Opening new channel of communication
◊ Describe the conflict system
◊ Alteration of a coercive ban or limitation
◊ Change of leader
◊ Permission for informal discussion about
solutions
◊ etc

9. Apology
Apology can used if :
• The other side has the good grace to simply and
quietly accept the apology
• The other side may even reciprocate with an
apology
Forgiveness
Another way of wiping the slate clean of
abandoning Tit for Tat

10. Praise
In breaking deadlocks, praise can take the edge
off any perceived back down.
Sacrifice
May be seen to be in a position of weakness, but from
another point it may be seen to be position of moral
or ethical superiority.

11. New Resources
If a conflict in over limited
resources, try to create new ones, (
new
locations, markets, jobs, rewards, etc)
Decoupling & Buffering
Mean physically separating, to minimized
interdependence.

12. Formal Authority
Using the power of authority to make a
deal.
Planning
Sequencing tasks to be performed by
different areas, and allocate resources.

13. Scale
Match the scale of the solution to the
nature of the situation. A small-scale
pilot program is preferable.
Stalemates ( impasse / deadlock)
Stops:
•one side overwhelms the other
•One side taken unilateral advantage
•One side yields
•One side avoid the conflicts
•Both side reach the stalemate

14. Stalemates con’t
reasons :
• Contentious tactics have failed
• Resources have become exhausted
• Social support is diminishing
• Cost have become unacceptable

15. Compromise
This approaches doesn’t work very well
because :
 Produces unwise agreements
 Inefficient
 Endangers an ongoing relationship

16. Mediation
Involves a third party taking an active role in seeking
solutions to a conflict between two parties.
Ideal mediator should be :
1. Neutral and impartial
2. Appropriately assertive
3. Skilled in various interpersonal and communication skills
(active listening, questioning, reframing, presentation)
4. Skilled in generating options, alternatives and solving
problem, negotiation
5. Knowledgeable about appropriate legal & procedural factors
6. Confortable with other expressing strong emotions,
etc.