3. The word “conflict” tends to
generate images of anger, fighting,
and other ugly thoughts that leave
people bruised and beaten. Conflict
isn’t uncommon in the workplace,
and it isn’t always good. But it isn’t
always a bad thing, either. Let’s talk
a little bit about what conflict is and
how we think about it.
What are conflicts
4. What are conflicts
Conflict arises
whenever
individuals have
different values,
opinions, needs,
interests and are
unable to find a
middle way.
5. A conflict has five phases.
1. Latent Stage
2. Perceived Stage
3. Felt Stage
4. Manifest
5. Aftermath
Phases of Conflicts
6. Conflicts can be of many types like
verbal conflict, religious conflict,
emotional conflict, social conflict,
personal conflict, organizational conflict,
community conflict and so on.
Conflicts and fighting with each
other never lead to a conclusion. If you
are not on the same line as the other
individual, never fight, instead try your
level best to sort out your differences.
Discussion is always a better and wiser
way to adopt rather than conflicts
7. How to Resolve Conflicts
To manage conflict effectively you
must be a skilled communicator. That
includes creating an open
communication environment in your unit
by encouraging employees to talk about
work issues. Listening to employee
concerns will foster an open
environment. Make sure you really
understand what employees are saying
by asking questions and focusing on their
perception of the problem.
8. 7 Tips on How to Manage and Resolve Conflict
in the Workplace
9. 1. Clarify what is the
source of conflict
The first step
in resolving conflict is
clarifying its source.
Defining the cause of
the conflict will enable
you to understand how
the issue came to grow
in the first place.
7 Tips on How to Manage and Resolve Conflict
in the Workplace
10. 7 Tips on How to Manage and Resolve Conflict
in the Workplace
2. Find a safe and private place
to talk
Many people often wonder
and ask, “What is an approach to
solving problems peacefully?” To
have a constructive conversation,
you need to find an environment
that is safe for you to talk to.
Such a place also enables you to
take the necessary risks for
honest communication regarding
the issues at hand.
11. 7 Tips on How to Manage and Resolve Conflict
in the Workplace
3. Listen actively and let
everyone have their say
After getting both
parties to meet in a secure
and private place, let each
of them have the
opportunity to air out their
views and perceptions
regarding the issue at
hand.
12. 7 Tips on How to Manage and Resolve Conflict
in the Workplace
4. Investigate the situation
After listening to the
concerns of both parties,
take time, and investigate
the case. Do not prejudge or
come up with a final verdict
on the basis of what you
have. Dig deeper and find
out more about the
happenings, involved parties,
the issues, and how people
are feeling.
13. 7 Tips on How to Manage and Resolve Conflict
in the Workplace
5. Determine ways to meet
the common goal
When managing conflict
processes, you need to have a
common objective, which is
resolving the issue and ensuring
it does not resurface. And to
solve any problem, you need to
be aware of the different
stages of conflict. This will
enable you to look for the ideal
ways to meet the common goal.
14. 7 Tips on How to Manage and Resolve Conflict
in the Workplace
6. Agree on the best solution
and determine the
responsibilities each party
has in the resolution
Managing and resolving
conflict leaps model of
communication. Employees
will find it easy to interact
with another as they
understand that they have one
goal, which is meeting the
company’s objectives.
15. 7 Tips on How to Manage and Resolve Conflict
in the Workplace
7. Evaluate how things are
going and decide
preventative strategies for
the future
Never presume that the
issue is resolute.
So, continue keeping an eye
on the issue and assess if the
solution is effective. If the
issue resurfaces, take
necessary action.
16.
17. Peace Education
Ian Harris and John Synott have
described peace education as a series of
"teaching encounters" that draw from
people:
►their desire for peace,
►nonviolent alternatives for managing
conflict, and
►skills for critical analysis of structural
arrangements that produce and
legitimize injustice and inequality.
18. Peace Education
Peace education encompasses the
key concepts of education and peace.
While it is possible to define education
as a process of systematic
institutionalized transmission of
knowledge and skills, as well as of basic
values and norms that are accepted in a
certain society, the concept of peace is
less clearly defined.
19. Peace Education
Peace education is an essential
component of quality basic education.(It is) the
process of promoting the knowledge, skills,
attitudes and values needed to bring about
behavior changes that will enable children,
youth and adults to prevent conflict and
violence, both overt and structural; to resolve
conflict peacefully; and to create the conditions
conducive to peace, whether at an
intrapersonal, interpersonal, intergroup,
national or international level.
20. Key Principles of Peace Education
The underlying principles of
peace education are to avoid
confrontations and provide conflict
resolutions at both individual and
societal level for peaceful co-
existence that is based on equality,
tolerance and social justice.
21. 10 Steps of Peace Education
1. Model empathy
2. Model respect for all cultures and
all people.
3. Make room for peace at home
4. Find peace in nature
5. Make time for creative free play
6. Engage children’s hands and
hearts through crafts and the
arts
22. 10 Steps of Peace Education
7. Support peace education at
school
8. Establish a “Family
Foundation”
9. Face Local Needs
10. Make a difference in the
world