1. MIRZA IMRAN S. MUKRI
NL2/ Buld- No-22 / Room No. A-2 Sector- 3,
Neru, Navi Mumbai Ma harashtra, India.
La nd Line: 02227707429 Mobile. No 9821161210
Imra n.mukri@hotmail.com
OBJECTIVE
Seeking a better & responsible position in an organization, that gives me a n opportunity to enhance my personal a nd
professional s kills in conjunction with goals a nd objectives of a n organization.
EXPERIENCE
Operations Manager 2012-2015
Katalyst Business Solutions Pvt. Ltd. Mahape, Navi. Mumbai
 Performed Leadership, problem s olving as well a s decision making roles.
 Aimed to s trengthen client relationships a nd ensure the s uccessful continuance of business operations.
 Ens uring that the day-to-day operations of a business run s moothly by preparing the roster and outline the
process a nd updating it daily as per the requirement.
 Ens uring that effective methods a re put into place; so, that the company runs to its maximum pr oductivity with
given resources by using the employees for multitasking without a ffecting t he quality.
 Introduced the incentive a nd rewarding programs to encourage teamwork, energy, creativity a nd quality of
employees.
 Worked for the new guidelines for Level1 a nd Level 2 Admins as well a s new s trategies for SLA.
 Provide feedback to Admins on the basis of updates from quality team a nd customer review.
 Provide training a nd other exercise like, tests and old cases review.
 Pa rticipate in key projects/programs i.e. building new functionality Or Enhance existing functions.
 Periodic customer interaction to review the performance a nd other issues.
 Identify, a nalyze a nd resolve repetitive issues regarding Support Es calations a nd process breakdowns.
 Worked on planning to launch new projects a nd its training accordingly.
Windows Admin, Corporate Support (Voice/Cases/Chat/Remote) 2007-2012
Katalyst Business Solutions Pvt. Ltd. Vashi, Navi Mumbai.
 Ha ndled the Corporate customers for US, UK a nd Global process.
 Prepared the Datacenter Network Diagram.
 Ha ndled Exchange 2007, Exchange 2010 a nd Exchange 2013 s ervers
 Ha ndled SharePoint WSS 3.0 a s well as SharePoint 2010 s ervers.
 Ha ndled Windows Server 2008 Hypervisors a nd issues related to it.
 Helped Customers for desktop as well a s server related issues.
 Helped Customers on call, chat a s well as with remote a ccess.
 Worked on PowerShell script for VM roles auto provisioning.
 Ins talling a nd configuring Remote Access s erver a nd Virtual Private Network.
 Crea ting Users and Distribution Groups in AD a s well a s Exchange Server 2007
 Domain Registration a s well as Zone record creation and changes.( NS, MX, A, CNAME etc.)

2. Level2 Admin Technical Support (Voice/Cases) 2006-2007
Katalyst Business Solutions Pvt. Ltd. Vashi, Navi Mumbai.
 Ha ndled the Escalations for the desktop Issues.
 Support Desktop as well a s s erver escalations.
 Ins tallation of various Serve as well as Client Operating Systems.
 Ha ndled a ll the Desktop escalation cases.
 Generated RMA requests whenever needed.

Level1 Admin Technical Support (Voice/Cases) 2005-2006
Katalyst Business Solutions Pvt. Ltd. Vashi, Navi Mumbai.
 Worked as the Level1 technical s upport for desktop processes.
 Ha ndled the customer for Various desktop related issues and helped them to fix.
 Worked as the Level1 technical s upport for ISP Processes.
 Ha ndled a ll the Issue related to Dialup a s well as high s peed internet.
 Worked with Webhosting s upport for Cpanel
 Crea ted FTP Users on the Web Servers.
 Ins tallation of various client a nd s erver Operating Systems.
EDUCATION
Mumbai University 1997-2005
 BA (English Literature) from Modern College, Vashi, Navi Mumbai.
 HSC from MGM Jr. College, Nerul, Navi Mumbai.
 SSC from Terna High School, Nerul, Navi Mumbai.
 Purs uing MBA from ICFAI (Distance)
TECHNICAL EDUCATION
 Ha rdware networking
 MCTS Windows Server Virtualization, Configuration (70-652)
 MCTS Microsoft Exchange Server 2010, Configuring (70-662)
 MCTS Microsoft System Center Operations Manager 2007, Configuring (70-400)
LANGUAGES KNOWN
 ENGLISH
 HINDI
 MARATHI
INTEREST
 Reading Books
 Martial Arts – 1st DAN from Asian Martial Art federation.
 COMPUTERS

3. PERSONAL INFORMATION
 Father’s Name: Mr. Sayeed Ahmad Mukri
 Date Of Birth: 11th November, 1979
DECLARATION
I hereby declare that the above statements are true to the best of my knowledge and belief.