2. Jahangirnagar University
Name: Safaetul Ahasan
ID:CSE201701058
Supervisor:
Prof. Dr. Mohammad Zahidur Rahman
Professor
Department of Computer Science and Engineering
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5. Motivation:
Most of the time, the computer require troubleshooting and
maintenance
Those issues can be fixed using simple troubleshooting
techniques, like closing and reopening the program
If the problem still is not fixed, you'll try totally different
troubleshooting methods.
Goal:
Our main object is to discuss the different types of Hardware
and Software troubleshooting tools
that are capable to solve the computer problem
Introduction
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6. Our Contribution
Discuss the different types of Hardware and Software
troubleshooting tools
Identify the best troubleshooting tools
Capable to solve the computer problem.
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7. Overview of Hardware Troubleshooting Tools
There are different types of troubleshooting tools
We have discuss 5 types of troubleshooting Tools
1) Cable tester
2) Crimper
3) Multimeter
4) Post Card
5) LSA punch down tools
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8. Cable Testers
Cable Testers also known as a media tester
that is used for find network problems involves bad cabling
and connectors.
Generally it is used for test whether the cable works properly
or not
that was finding to the pinpoint the distance to a break in a
cable.
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9. Crimper
to attach the RJ-45 type connectors to end of
the cables.
was generally used for network and telephone
line cabling.
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10. Multimeter
to check the shorts in the coaxial cable.
know as multitester as well as volt ohm meter (VOM)
Multimeter can be used to directly measure electrical vales of
voltage (V), current in ampier(A) and resistance in ohms.
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11. POST Cards
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tests the activity of the system as it boots up.
used when the framework can't read from a
floppy or hard drive.
12. LSA Punch down tool
also known as a krone tool
for embeddings the wire into protection removal connectors
utilized by the network and telecommunication technicians.
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13. Overview of Software Troubleshooting Tools
There are different types of Software troubleshooting tools
We have discuss 5 types of troubleshooting Tools
1) Putty
2) Ping
3) Tracert
4) Network Monitor
5) Ipconfig
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14. Putty
Putty is a free and open-source troubleshooting tool.
Putty was created for Microsoft Windows, but it has been
working on various operating systems like as Linux.
Utilizing putty we can perform different basic actions such as
creating folders, copying them and so on.
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15. Ping
was first developed in 1983
used to check whether the problem
exists within the office or within the
network of the (ISP) Internet service
provider
used to provide a basic connectivity test
between the requesting host and a
destination host.
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19. Network Monitor
One of the most popular networking
Monitoring Tool is Microsoft Network
Monitor.
was originally designed and developed by
Raymond Patch,
Used for troubleshooting network problems
and applications on the network
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20. Network Monitor
Click ‘New Capture Tab’ >> Capture Setting >> uncheck all things
>> Start
Figure 3.7: Display Details Information about Network Data
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Ipconfig stands for internet protocol
configuration.
used to troubleshoot internet issues and find
information about the host computer TCP/IP
configuration.
used to know current local IP address, default
gateway, TCP/IP settings for troubleshooting a
networking issue
ipconfig
23. Nslookup used for domain name or IP address
mapping or for any other specific DNS record.
it is a network administration command-line
trouble shorting tool.
Generally, nslookup used for find the ip
address of a host and find the domain name
of an ip address and find mail servers for a
domain.
Nslookup
25. Netstat
displays network connections for
the Transmission Control Protocol (TCP) (both
incoming and outgoing),number of network
interface and network protocol statistics.
accessible on all operating system
used for finding problems in the system and to
decide the measure of traffic on the system as
aperformance measurement.
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27. CONCLUSION
We’ve discussed different types of hardware
and software troubleshooting.
Discuss various methodology in brief which
are capable of solve the computer problem.
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