1. Sa’eed A. Mustafa
58 Center Street Highland Falls New York 10928
806-539-7890 mustafa830@msn.com
OPERATIONS MANAGER – BUSINESS DEVELOPMENT MANAGER
SUMMARY:
Proven top performer with 30 years military experience. Unique blend of leadership, managerial and operational
expertise with advanced skills in strategic planning, international negotiations, product development, resource
allocation, facilities management and event marketing. Innovative inspirational leader of logistical operations with
proven ability to manage large teams of 1,000 employees, designing and launching programs that service over 20,000
families, produced profitable product lines targeted to niche markets, delivering sales growth in global market. Managed
budget of $450M that included produce life cycle replacement and maintenance of equipment, housing and special
interest facilities in multiple communities within Germany.
EXEUCTIVE LEADERSHIP COMPENTENCIES
 New Business Development
 Supplier/Vendor Relations
 Budgeting /Cost Controls
 Purchasing Management
 New Business Development
 Strategic Planning & Growth
 Workflow Optimization
 Inventory Management
 Performance Improvement
 Staff Management & Training
TRACK RECORD OF SUCCESS
 Lead cross-functional teams that collaborated as a focused unit to achieve aggressive business goals and drive the
evolution of concepts into achievable business strategies.
 Effectively managed logistical and facility maintenance processes with close attention to budgets, timeframes,
quality and product specifications.
 Developed and implemented strategies into workable solutions, benchmarking performance against key
performance indicators and targets.
 Expert in building productive sourcing relationships globally (e.g. North America, Germany, Amsterdam, Africa,
Asia.
CAREER BACKGROUND
Army Emergency Relief Program Manager, Army Community Service West Point NY, Jan 2016 to Present
Direct overall operations for community service organization. Establish performance indicators, operational
goals, strategic initiatives, productivity improvements and cost reduction programs administered by U.S. Army
and Army Emergency Relief (AER) policies. Consistently improved the quality of community services provided
to constituents.
Selected Achievements:
⬥ Managed and improved program providing interest free loans, grants and referrals to military employees and
their families during financial crisis. Collaborate with multiple American Red Cross offices throughout New
York State to ensure families geographically separated from military installations benefit from emergency
financial relief services.
⬥ Liaison with other Aid/Relief organizations that support Air Force, Navy, Marine Corp, and Coast Guard
employees by serving as a conduit between local, military, and civilian municipalities to enhance emergency
assistance efforts (e.g. Emergency Food Program, annual Holiday Food Program

2. ⬥ Expert financial advisor for financial management, budgeting and consumer issues for active duty and retired
employees and their families resulting in intervention that prevent future financial difficulties.
⬥ Directs and lead cross-functional team efforts to manage fundraising campaigns, manage program and budget to
meet targeted outcomes.
Deputy Chief Operations, Installation Management Command Europe, Jan 2014 to Oct 2014
⬥ Personally Recruited by Director of Operations of a $1.5 Billion diversified regional headquarters to develop
and deploy “performance excellence” and quality systems within the operations directorate impacting operations
within 7 separate installations throughout the Europe Region.
⬥ Successfully aligned business planning and financial processes with performance improvement and business
risk-management activities.
⬥ Deployed Six Sigma DMAIC methodology while leading high-level, cross-functional teams within the
directorate producing high performance and more efficient teams.
⬥ Provided Analysis through advice and consultation to Chief of Operations and Regional Director on customer
services related metrics and personnel issues.
Deputy City Manager US Army Garrison - Wiesbaden Germany, 2012 to 2014 ⬥
Performed duties consistent with managing Military Community such as supervision, oversight and responsibility for
Chief of Community Social Services, Chief of Family Morale Welfare and Recreation; Chief of Human Resources, and
Chief of Public Works. Spearheaded process-improvement projects to ensure accurate, timely data delivery, reduced
production expense, and effective relationships with regulatory organizations and vendors, resulting in:
− 60 percent reduction of service related complaints through improved accuracy/reliability of services and efficiencies of
community recreation programs
− 100 percent improvement to delivery of family social services programs internal to installation residents
Senior Enlisted Advisor/Business Consultant, 123rd Brigade Support El Paso, TX, 2008 to 2012
⬥ Recruited as senior logistics advisor to lead personnel development for a military logistics company. Focused on
strategic operations, training, change management, service quality, process improvement, performance
measurement, team solutions, and leadership development. Specialized in providing logistical support and
commodities for over 15,000 service members and civilians with optimal organizational performance.
⬥ Directed quality-improvement and associated change-management initiatives for 2500 employees consisting of
Military, Department of Defense Civilians, Government Contractors, Host Nation augmented personnel and
members of Allied Nations. 35 percent reduction in cycle time from appraisal to closing, eliminating 80
percent of loan rework and significantly reducing cost.
⬥ Optimized performance measurement system for major logistics convoy operations, thus substantially
improving integration of multiple organic and augmented organizations
⬥ Shared P&L responsibility for five-state market area.
⬥ Co-developed and implemented sales/marketing strategy that resulted in 10 percent annual revenue growth in
mature market.
⬥ Directed development and implementation of operations improvements and change-management strategy for
Supply & Services division and Maintenance division.
⬥ Developed and delivered needs-assessment and developmental training for senior staff of prominent state
officers and non-commissioned officers, realizing 40 percent staff-satisfaction increase and 25 percent staff-
productivity increase.
Founder/President/Wiesbaden Germany Sergeants Major Association 2012-2014(non-profit Org)
⬥ International organization of senior military enlisted leaders engaged in community service. Created market
opportunity, assembled leadership and production teams, secured capital investment and built
business/financial infrastructure.
⬥ Ensured revenue growth, business development and operations management.

3. ACADEMIC PREPERATION
⬥ Graduate Student - Currently Studying Government and Politics with emphasis in International studies at
St John’s University in Queens New York; projected to graduate in winter of 2017
⬥ Bachelor of Science in Occupational Education and Human Services, Wayland Baptist University, TX 1998
⬥ Lean Six Sigma Green Belt, 21st Theater Support Command, Kaiserslautern Germany