2. HONORED GUESTSBRAND
STANDARDS
Agenda
Welcome & Introductions
USC Hub Information
• Venue Management Team
• Facts & Figures
• Horse Etiquette
• Parking & Transportation
• Uniforms
• Credentials
• Check-in
• Breaks/Dining
• Policies & Procedures
• Health & Safety
• Radio Communication
Medical & Emergency Procedures
Venue-Specific Information
Venue Tour, lead by Venue Director
•FA (Functional Area)-Specific Meeting
3. Introduction of Hub Staff
Mike Bone
General Manager
Meaghan Leon
Assistant General Manager
Brian McQueeney
Competition Manager
Sara Jones
Assistant Competition
Manager
Terrance Morris
Hub Transportation
Manager
Tiffany Chang
Hub Medical Manager
Jen Keurulainen
Sport Planning
Manager
4. Introduction of Hub Staff
Nick Opitz
Hub Spectator
Services Manager
Jairo Umana
Hub Technology Manager
Mindy Ward
CCW Manager
Shands McCoy
Hub Fan Development
Manager
Doug Coss
Hub Media Manager
Melissa Roghani
Venue Workforce
Manager
Marilyn Finegold
Deputy Workforce
Manager
5. HONORED GUESTSAreas Represented at the Venues
Awards
Catering Cleaning and Waste
Delegation Liaisons
Digital Strategies
Fan Development
Guest Services
International Relations and Protocol
Media Operations
Medical Services
Operations
Security
Spectator Services
Sport
Sport Production
Technology
Transportation
Workforce Management
6. World Games Overview
Los Angeles is a city full of movie stars and all-stars. But in 2015,
thousands of Special Olympics athletes will be the true stars.
Athletes: 7,000
Coaches: 3,000
Countries Represented: 177
Duration: 9 Days
Number of Events: 25
Number of Volunteers: 30,000
Honored Guests: 5,000
Spectators: 500,000
Media Representatives: 2,000
Number of Venues: 27
The 2015 World Games will be the largest event hosted by Los Angeles
since the 1984 Olympic Games.
7. HONORED GUESTS
• 128 Athletes
• 80 therapeutic horses
• Competition: July 26- August 1
-Matching & Divisioning
-English Equitation
-Working Trails
-Dressage
-Two-Person Relay
• Awards: July 29- August 1
Games Overview – LAEC: Equestrian
9. Equine Etiquette and Safety
DO….
• Approach a horse slowly and quietly from the front or shoulder.
• Ask if it’s OK to pat a horse or take a picture with flash near a horse
• Pat a horse on his big beautiful neck, not his nose.
• Pick up loose, blowing trash.
Please Do Not….
• Feed treats by hand to a horse. Ask their groom.
• Shake, swing, rattle things or scream near a horse.
• If a horse gets loose, do not jump in front of them. Stand still.
Think about it…
• Horses survive by running away from things that they don’t understand.
• Horses are used to many things but they might spook from…
• A construction worker walking by with a 12’ long 2X4 on his shoulder.
• A spectator with a baby in a backpack
• A balloon blown by the wind along the ground
• Any loud or unusual noise
• Opening an umbrella or raising a tent
• A tour guide walking by carrying a flag
10. Workforce Parking/Public Transportation
• Parking Information
Workforce Parking will be located in the dirt lot in
the back of the LAEC. LAEC parking staff will direct you
on where to park on your arrival
* Your credential is your parking pass!
12. Workforce Uniforms
Don’t leave home without your:
Uniform
Credential
Hip pack
Official Games Hat
A great attitude!
• All volunteers need to wear khaki pants, shorts or skirts (longer than
fingertip length.)
• It is recommended that all volunteers wear comfortable athletic
type shoes.
14. HONORED GUESTSWorkforce Uniforms
Executive TeamOperations Delegation Liaison
Lanyards:
GREEN = managers / team leaders
PURPLE = workforce not in a supervisory position
*Healthy Athletes will be in dark blue
16. HONORED GUESTSWorkforce Check-in
Checking in on Venue:
All volunteers are required to check in when they arrive for their shift!
Please arrive at least 15 minutes prior to your scheduled start time.
* Medical volunteers need to arrive 30 minutes prior to your scheduled start time.
* Your credential is required for check in.
You will check in at your assigned venue
Check in locations:
• Los Angeles Equestrian Center (LAEC)
• 480 W. Riverside Burbank, CA 91506
* If you are going to be late or are unable to work your shift, please contact
your supervisor or your Workforce Check In hotline immediately!
Hotline number and email address:
Equestrian: 213-712-2646/ laec_vol@la2015.org
*Note: This hotline number and email address will not be active until July 25th
17. HONORED GUESTSBRAND
STANDARDS
Workforce Dining/Breaks
Meals:
All volunteers that work a minimum of 5 hours will receive a meal voucher
when you check-in. If you work 10 hours, you will receive two meal vouchers
when you check-in. You must present your meal coupon at the dining area.
Breaks:
Breaks will be determined by your supervisor and the competition schedule for
your venue.
Meal/Break Area:
There are designated break and meal areas for the Volunteers. In these areas
you will be able to find water and get your meals, as well as have a place to
interact with other volunteers.
Your Dining/Break location is in the Work Force Lounge located behind
Stable 1
Hours: Breakfast: 6:00am – 9:00am
Lunch: 11:30am – 2:30pm
Dinner: 4:00pm – 8:00pm
18. Workforce Policies and Procedures
Policies and Procedures
- There is no storage for personal belongings at the World Games.
Please do not bring:
- Large bags
- Valuables
- Children
- Pets (service animals are accepted)
- Please do not use your cellphone for personal use while you are on
duty. Some manager positions will have cellphones to conduct
business.
- Please do not alter your uniform or credential in any way.
- Lost items should be turned into the Spectator Services Information
Booth at the venue where the item was found.
19. Workforce Policies and Procedures
- If someone approaches you and you do not speak their language, please direct
them to the Spectator Information Booth to ask for language assistance.
- When you don't know an answer, don't make something up, say you 'don't know
but will find out', then ask your Supervisor or someone else who may know.
- Please do not to take pictures of or get autographs from any celebrities or public
figures while on duty.
- Volunteers should not speak to the media other than a greeting. If approached
by a member of the media for comment, please refer the media member to the
Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to
Workforce Check In. Examples of when you should fill out an incident form are:
- Injury, safety hazard, property damage, theft etc
- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.
20. Health and Safety
Health & Safety
• Hat
• Sunscreen
• Hydration
• Breaks
• Be aware of your surroundings and be aware of
possible illness!
21. Safety
Please be aware of your surroundings! Alert your supervisor if you see any
safety hazards.
Exposed Cables
Trip Hazards
Holes in the ground Objects in the stairs/aisle
Are the golf carts going
too fast, people riding
improperly or carrying a
lot of material?
Unsupervised ladders
22. HONORED GUESTSBRAND
STANDARDS
Radio Communication
• Radio communication will be the primary mode of communicating on venue to
ensure that all radio users remain up to speed with all issues and discussions at
a venue and hub level.
• If your position requires radio usage you will be provided with one before you
are deployed to your post by your Manager. This radio will need to be returned
at the end of each shift to your Manager.
• Always consult with your Manager initially if there is an issue.
• Please be courteous when communicating by radio. Do not talk over others and
keep the communication concise.
• If communication is needed to a radio user on a different channel this will be
allowed and you will receive radio training to ensure you are shown how to do
this.
• Please do not use personal cell phones unless in the case of an emergency or if
specifically instructed to do so by your Manager.
23. Emergency Procedures
HOW TO RESPOND TO A MEDICAL SITUATION:
If extreme medical condition or the person is unresponsive please call 911. If
a phone isn't immediately available find the nearest public safety personnel
or anyone in a Special Olympics uniform.
If the medical incident is minor (bumps, cuts, bruises etc) in nature please
alert your immediate supervisor who will contact Medical personnel for
assistance.
BASIC EMERGENCY PROCEDURES
In the event of any emergency call please find the nearest uniformed police
officer and let them know your emergency. This will be a produce a faster
result than dialing 911.
24. HONORED GUESTS
Thank you for attending the Los Angeles Equestrian
Center Training.
Dedicated Volunteers are priceless!
Thank you for all that you do!!
BRAND
STANDARDS
Thank You!
25. We will now:
• Go on a Venue Tour lead by the Venue team
• Break into Functional Areas to meet your teams and
get further instruction.
