3. WORLD GAMES OVERVIEW
Los Angeles is a city full of movie stars and all-stars. But in 2015,
thousands of Special Olympics athletes will be the true stars.
Athletes: 7,000
Coaches: 3,000
Countries Represented: 177
Duration: 9 Days
Number of Events: 25
Number of Volunteers: 30,000
Honored Guests: 5,000
Spectators: 500,000
Media Representatives: 2,000
Number of Venues: 27
The 2015 World Games will be the largest event hosted by Los Angeles
since the 1984 Olympic Games.
11. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: HANDBALL
Competition Facts
Competition Manager: Michael Hinson
Competition Schedule: July 26- August 1
No. of Delegations: 15
No. of Athletes: 185
Awards (LACC Awards Plaza): August 1
12. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: ROLLER SKATING
Competition Facts
Competition Manager: Heather Lacayo-Neace
Competition Schedule: July 26- July 30
No. of Delegations: 20
No. of Athletes: 107
Awards (LACC Awards Plaza): July 28-July 30
Demonstrations:
“My First Sports Moment” July 29
13. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: TABLE TENNIS
Competition Facts
Competition Manager: Alex Figueroa
Competition Schedule: July 26- August 1
No. of Delegations: 70
No. of Athletes: 206
Awards (LACC Awards Plaza): July 29 - August 1
14. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: BADMINTON
Competition Facts
Competition Manager: Widya Susanto
Competition Schedule: July 26- August 1
No. of Delegations: 47
No. of Athletes: 143
Awards (LACC Awards Plaza): July 30- August 1
15. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: BOCCE
Competition Facts
Competition Manager: David Markland
Competition Schedule: July 25- August 1
No. of Delegations: 96
No. of Athletes: 279
Awards (LACC Awards Plaza): July 27- August 1
Demonstration:
“My First Sports Moment” July 27
16. HONORED GUESTSBRAND STANDARDSLACC OVERVIEW: POWERLIFTING
Competition Facts
Competition Manager: Shawn Banks
Competition Schedule: July 27- August 1
No. of Delegations: 41
No. of Athletes: 170
Awards (LACC Awards Plaza): July 27 - August 1
17. INTRODUCTION OF HUB STAFF
Luke Hyvonen
General Manager
Derrick Salisbury
Assistant
General Manager
Stanli Spencer
Operations Manager
Corine Taylor
Hub Headquarters
Manager
Tiara Johnson
Hub Spectator
ServicesManager
Pierce Milliken
Hub Guest Services
Manager
Shereef Moustafa
Hub Technology
Manager
Charlotte Miles
Catering, Cleaning
& Waste
18. INTRODUCTION OF HUB STAFF
Brian Klavano
Sport Production
And Awards
Director
Leo Ramirez
Hub Logistics
Manager
Kim Villa
Hub Fan
Development
Manager
Derek Hermann
Hub Medical
Manager
Pat DiLeva and
Rich Perelman
Co-Hub Media Director
Matt Setlik
Hub Sport
Director
Linda Cordeso and
Emily Smith
Co-Hub Transportation
Manager
Jaren Sorkow
Hub Workforce
Manager
Liudmila Pennington
HUB International
Relations Manager
31. Earthquake
Whenever a major tremor occurs, expect one or more aftershocks,
including the possibility of numerous major earthquakes in the same
area.
During the Quake:
Duck, cover and hold in place under a desk, table or other
sturdy object; or stand in an interior doorway and brace
yourself against the frame.
Face away from any windows.
Stay clear of tall objects that may topple over and watch for
falling objects.
Stay inside, do not evacuate unless directed to do so.
EARTHQUAKE&PROTOCOLS
32. 8
After the initial shock:
Remain calm and be prepared for aftershocks.
Aid the injured and check for trapped people. Account for all
occupants.
Check area for obvious hazards and damage; evacuate only if
area is unsafe.
Use phones only in case of immediate life-threatening
emergency.
Do not light matches, cigarettes, candles or any use of open
flame.
Do not turn on or off any electrical equipment or lighting.
Listen for emergency evacuations announcement.
Report conditions to the Security Command Center at ext.
3000 or 213 – 765 – 4605 and/or any employee.
EARTHQUAKE&PROTOCOLS&(CONT.)
33. 9
is needed, contact Security Command Center at ext. 3000 or
213 –765 –4605
If You See Something Say Something
Los Angeles Convention Center and AEG has teamed up with the
United States Department of Homeland Security on the ‘If You See
Something, Say Something’ campaign. The campaign is a simple and
effective program to engage the public and key frontline employees to
identify and report indicators of terrorism, crime and other threats to
the proper transportation and law enforcement authorities.
IF&YOU&SEE&SOMETHING,&SAY&SOMETHING
38. WORKFORCE PUBLIC TRANSPORTATION/PARKING
• Parking Information
• Public Transportation will be the simplest way to arrive on
venue.
• If you need to drive, carpool if you can.
• LIMITED parking will be available in the Venice Parking
Garage with access off of Venice Blvd and Convention
Center Dr.
* Your credential is your parking pass!
(except at USC)
• Public Transportation Information
• Tap cards
• Metro stations
• Route options
43. WORKFORCE UNIFORMS
Don’t leave home without your:
Uniform
Credential
Hip pack
Official Games Hat
A great attitude and a SMILE!
• All volunteers need to wear khaki pants, shorts or skirts (longer
than fingertip length.)
• It is recommended that all volunteers wear comfortable athletic
type shoes.
45. HONORED GUESTS
!
WORKFORCE UNIFORMS
Executive TeamOperations Delegation Liaison
Lanyards:
GREEN = managers / team leaders
PURPLE = workforce not in a supervisory position
!
*Healthy Athletes will be in dark blue!
47. HONORED GUESTSWORKFORCE CHECK-IN
Checking in on Venue:
• You are required to check in at the LACC Workforce Check in when you arrive for
your shift!
• General Volunteers - PLEASE ARRIVE 15 MINUTES PRIOR TO YOUR SHIFT
START TIME
• Medical volunteers PLEASE ARRIVE 30 MINUTES PRIOR TO YOUR SHIFT START
TIME
• Your CREDENTIAL is your work permit – it is required for check in and while on
venue.
Check in locations ….
• LACC will have one primary workforce check-in location located in the Compass
Café.
• On the 2nd floor overlooking the South Lobby.
• If you are going to be late or are unable to work your shift, please contact your
supervisor or your Workforce Check In hotline immediately!
• Hotline number and email address:
LACC: 213-712-2583/ lacc_vol@la2015.org
*Note: This hotline and email address will not be available until July 25th
49. HONORED GUESTSBRAND STANDARDSWORKFORCE MEALS/BREAKS
Meals:
• Volunteers working a minimum of 5 hours will receive one meal voucher at
check-in.
• Volunteers working 10 hours will receive two meal vouchers at check-in.
• You must present your meal coupon at the dining area.
Breaks:
Breaks will be determined by your supervisor and the competition schedule
for your venue.
Meal/Break Area:
Your Meal/Break location is….
• Concourse Hall E/F Foyer located between West Lobby and Concourse
Hall EF.
• You will be able to find water/coke product and get your meals, as well as
have a place to interact with other volunteers.
51. WORKFORCE POLICIES AND PROCEDURES
- There is no storage for personal belongings at the World Games. Please do
not bring:
- Large bags
- Valuables
- Children
- Pets (service animals are accepted)
- Please do not use your cellphone for personal use while you are on duty.
Some manager positions will have cellphones to conduct business.
- Please do not alter your uniform or credential in any way.
- Lost items should be turned into the Spectator Services Information Booth at
the venue where the item was found.
- If you are notified that an athlete is lost, please notify your supervisor
immediately. Your supervisor will collect pertinent information about the
individual and will radio the Hub Communication Center. If you have found a
lost athlete, please bring them to the nearest Spectator Services Information
Booth.
52. WORKFORCE POLICIES AND PROCEDURES
- If someone approaches you and you do not speak their language, please direct
them to the Spectator Information Booth to ask for language assistance.
- When you don't know an answer, don't make something up, say you 'don't know
but will find out', then ask your Supervisor or someone else who may know.
- Please do not to take pictures of or get autographs from any celebrities or
public figures while on duty.
- Volunteers should not speak to the media other than a greeting. If approached
by a member of the media for comment, please refer the media member to the
Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to
Workforce Check In. Examples of when you should fill out an incident form are:
- Injury, safety hazard, property damage, theft etc
- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero Handbook.
!
53. HEALTH AND SAFETY
Health & Safety
• Hat
• Sunscreen
• Hydration
• Breaks
! Be aware of your surroundings and be aware of
possible illness!
54. SAFETY
Please be aware of your surroundings! Alert your supervisor if you see any
safety hazards.
!
Exposed Cables Trip Hazards
Objects in the stairs/aisleUnsupervised ladders
58. LA Convention Center
Gaming Halls
Highlander “Cell Phone Valet”
• As a courtesy to guests, we would offer a secure cell phone charging valet service. Much like a “coat check”,
guest can check their cell phone in with a brand ambassador to place in a locked compartment to charge
while they are enjoying the games.
• Guests who would like to wait, will also be able to charge their phones from inside the vehicle from the
center console charging block
59. LA Convention Center
Gaming Halls
“Color By Numbers” Avalon
• Vinyl wrap with custom creative design reflective of Toyota and World Games
• Guests are invited to “color” on the wrap. Pick your favorite color, pick the corresponding number and make
your mark!
• By end of games we will have a fully “colored” vehicle
• Ability to show progression on the Media Hub
60. LA Convention Center
Gaming Halls
Table Tennis - Tundra
Ping-Pong Game
• Solitary player game, 90° board with multiple holes & paddle.
• Guest is challenged to hit a selected # of ping pong balls into designated number of holes on the
backboard in order to win premium.
63. HONORED GUESTSRECAP
Key Takeaways from Today:
• Public Transport
• Use METRO services
• Free TAP card
• Workforce Check-In Area
• Compass Café – 2nd Floor
• Meal and Break Area
• Concourse E/F Foyer
• HAVE FUN!
• Please visit http://www.lacclink.com/ to learn more information
about the venue.
66. HONORED GUESTS
Thank you for attending the Los Angeles
Convention Center Venue Training session.
Dedicated Volunteers are priceless!
Thank you for all that you do!!
!
BRAND STANDARDSThank You!
