2. World Games Overview
Los Angeles is a city full of movie stars and all-stars. But in 2015,
thousands of Special Olympics athletes will be the true stars.
Athletes: 6,500
Coaches: 2,000
Countries Represented: 165
Duration: 9 Days
Number of Events: 25
Number of Volunteers: 30,000
Honored Guests: 5,000
Spectators: 500,000
Media Representatives: 2,000
Number of Venues: 27
The 2015 World Games will be the largest event hosted by Los Angeles
since the 1984 Olympic Games.
3.
4. Agenda
• Welcome & Introductions
• Balboa Sports Center Information
• Venue Management Team
• Areas represented at the Venue
• Venue Overview
• Parking & Transportation
• Uniforms
• Credentials
• Check-in
• Breaks/Dining
• Policies & Procedures
• Health & Safety
• Radio Communication
• Venue-Specific Information
• Medical & Emergency Procedures
• Venue Tour
• FA (Functional Area)-Specific Meeting
5. Venue Team
Molly Orr
Workforce Mgr
Kim Brown
Venue Director
Jean Dillingham
General Manager
Dusty Ann Holdren
Assistant GM
Jorge Sotelo
Competition Mgr
Rachel Dame
Spectator Serv. Mgr
Elaine Lanaria
Tech Manager
DIane Wall
Operations Manager
Karen Kalan
Com. & Media Mgr
Karen Fabe
Guest Services Mgr
6. HONORED GUESTSAreas Represented at the Venue
Catering Cleaning and Waste
Delegation Liaisons
Digital Strategies
Fan Development
Guest Services
International Relations and Protocol
Media Operations
Medical Services
Operations
Security
Spectator Services
Sport
Sport Production
Technology
Transportation
Workforce Management
7. Balboa Sports Center Overview: 7-A-Side Football
• 735 Athletes
• 28 Languages
• Sport:
▪ Competition dates: July 25 – July 31
▪ Football (7-a-side)
▪ 10 Fields of Play
▪ 45 minute games
▪ Awards will be held at the UCLA Intramural Fields
• General:
▪ All 7-a-side athletes will be transported from UCLA.
▪ Part of City of Los Angeles Recreation and Parks department
▪ Public park: 6 am – 10:30 pm
▪ All soccer fields and 2 softball diamonds are closed to the public for
the exclusive use of the Special Olympics World Games July 21 –
August 4
9. HONORED GUESTSWorkforce Parking and Public Transportation
Parking Information
Volunteer Parking is in the parking lot
along Balboa Blvd.
*Please note that this is a public park with
free parking accessible to park patrons.
Public Transportation Information
Take the Metro Orange Line and exit
at Balboa Station. Then, walk three
blocks south to Balboa Sports Center.
Soccer Fields
Softball Diamonds
StaffParking
10. Workforce Uniforms
Don’t leave home without your:
Uniform
Credential
Hip pack
Official Games Hat
A great attitude!
• All volunteers need to wear khaki pants, shorts or skirts (longer than
fingertip length.)
• It is recommended that all volunteers wear comfortable athletic
type shoes.
12. HONORED GUESTSWorkforce Uniforms
Executive TeamOperations Delegation Liaison
Lanyards:
GREEN = managers / team leaders
PURPLE = workforce not in a supervisory position
*Healthy Athletes will be in dark blue
14. HONORED GUESTSWorkforce Check-In
Checking-in on Venue:
All volunteers are required to check-in when they arrive for their shift!
Please arrive at least 15 minutes prior to your scheduled start time.
*Medical volunteers need to arrive 30 minutes prior to your scheduled start time.
* Your credential is required for check-in.
Check in locations
There is a singular check in point for volunteers located inside of a large tent on the
northwest softball diamond. From the Balboa Blvd. parking lot, volunteers will check in at
the furthest tent.
* If you are going to be late or are unable to work your shift, please contact your
supervisor!
Hotline number/address:
Balboa: 213-712-3477/Balboa_vol@la2015.org
*Note: This number and email address will not be active until July 25th
15. HONORED GUESTS
Meals:
All volunteers that work a minimum of 5 hours
will receive a meal voucher when you check-
in. If you work 10 hours, you will receive two
meal vouchers when you check-in. You must
present your meal coupon at the dining area.
Breaks:
Breaks will be determined by your supervisor
and the competition schedule for your venue.
Meal/Break Area:
There are designated break and meal areas
for the volunteers. In these areas you will be
able to find water and get your meals, as well
as have a place to interact with other
volunteers.
* Your Dining/Break location is inside of the
Workforce tent on the other side of check in.
Workforce Dining/Breaks
16. Workforce Policies and Procedures
- There is no storage for personal belongings at the World Games.
- Please do not bring:
- Large bags
- Valuables
- Children
- Pets (service animals are accepted)
- Please do not use your cellphone for personal use while you are on duty. Some
manager positions will have cellphones to conduct business.
- Please do not alter your uniform or credential in any way.
- Lost items should be turned into the Spectator Services Information Booth at the
venue where the item was found.
- If someone approaches you and you do not speak their language, please direct them
to the Spectator Information Booth to ask for language assistance.
- If you are notified that an athlete is lost, please notify your supervisor immediately.
Your supervisor will collect pertinent information about the individual and will radio
the Hub Communication Center. If you have found a lost athlete, please bring them
to the nearest Spectator Services Information Booth.
17. Workforce Policies and Procedures
- When you don't know an answer, don't make something up, say you 'don't
know but will find out', then ask your Supervisor or someone else who may
know.
- Please do not to take pictures of or get autographs from any celebrities or
public figures while on duty.
- Volunteers should not speak to the media other than a greeting. If
approached by a member of the media for comment, please refer the media
member to the Venue Media Manager or a Media Steward.
- If you need to fill out an incident form or a complaint form, please go to
Workforce Check In. Examples of when you should fill out an incident form
are:
- Injury, safety hazard, property damage, theft etc
- Make sure to inform your supervisor of an incident
- Please abide by the Volunteer Code of Conduct found in your Hero
Handbook.
18. Health and Safety
• Hat
• Sunscreen
• Hydration
• Breaks
• Be aware of your surroundings and be aware of
possible illness!
19. Safety
Please be aware of your surroundings! Alert your supervisor if you see any
safety hazards.
Exposed Cables Trip Hazards
Holes in the ground Objects in the stairs/aisle
Are the golf carts going
too fast, people riding
improperly or carrying a
lot of material?
Unsupervised ladders
20. HONORED GUESTSBRAND
STANDARDS
Radio Communication
• Radio communication will be the primary mode of communicating on venue
to ensure that all radio users remain up to speed with all issues and
discussions at a venue and hub level.
• If your position requires radio usage you will be provided with
one before you are deployed to your post by your Manager. This radio will
need to be returned at the end of each shift to your Manager.
• Always consult with your Manager initially if there is an issue.
• Please be courteous when communicating by radio. Do not talk over others
and keep the communication concise.
• If communication is needed to a radio user on a different channel this will be
allowed and you will receive radio training to ensure you are shown how to
do this.
• Please do not use personal cell phones unless in the case of an emergency
or if specifically instructed to do so by your Manager.
21. Emergency Procedures
HOW TO RESPOND TO A MEDICAL SITUATION;
If the person is unresponsive please call 911 as soon as possible. If a
phone isn't immediately available find the nearest public safety
personnel or anyone in a Special Olympics uniform.
If the medical incident is minor (bumps, cuts, bruises etc) in nature
please alert your immediate supervisor who will contact Medical
personnel for assistance.
BASIC EMERGENCY PROCEDURES
In the event of any emergency call 911 immediately and follow up by
notifying your immediate supervisor.
24. HONORED GUESTS
Thank you for attending the
Balboa Sports Center Volunteer Training.
Dedicated Volunteers are priceless!
Thank you for all that you do!!
BRAND
STANDARDS
Thank You!
