1. Good to Go
Planning for the Unexpected
@CTAUK1|#CTARoadshow
Stephanie Riches
Support and Engagement Executive

2. Outline of the session
• Identifying the unexpected
• Top tips
• Practical ways to plan

3. Adverse Weather Conditions
• Visibility in adverse weather is a cause for concern
• Stopping distances when the road aren't dry
• High winds
• Snow

4. Breakdowns
• Breakdowns can be extremely dangerous especially on a motorway
• On motorways evacuate passengers unless there is more danger outside
• On other roads passengers should stay inside vehicle
• SOS phone or a mobile phone to call assistance (112)
• Inform base
• Supervise and reassure passengers.

5. Breakdowns
• Breakdowns can be extremely dangerous especially on a motorway
• On motorways evacuate passengers unless there is more danger outside
• On other roads passengers should stay inside vehicle
• SOS phone or a mobile phone to call assistance (112)
• Inform base
• Supervise and reassure passengers.

6. Collisions
• Stop and make the area save
• Exchange details but do not admit liability
• Evacuate passengers if needed, supervise and reassure
• Call Emergency Services if necessary
• Note details (e.g. witnesses, time, take photos)
• Inform office/base
• Report to Police within 24 hours, if required

7. Passenger illness - emergency
• Access the situation:
• Call ambulance if required
• Give first aid if needed
• Reassure and make comfortable
• Reassure other passengers – they may be upset

8. Passenger illness – non emergency
• Access the situation:
• Continue the journey when person feels well enough
• Make sure someone is there to look after them
• When you arrive tell parent/carer/staff what has happened

9. Putting a plan in place
• You need to understand:
• What the plan is
• Who needs to know the plan
• How are they involved in making the plan work

10. Lets have a go
• The procedure
• What needs to be reported and to who
• Practical tools
• How will people know what the plan is

11. Further Information
• The members area of the CTA website www.ctauk.org/members-area
• CTA Advice Service: 0345 130 6194 | advice@ctauk.org