Russell Pangcog has over 15 years of experience in customer service, financial aid advising, career services, and default management across various educational institutions. He has a strong background in relationship building and compliance with federal financial aid regulations. Pangcog is proficient in many computer systems related to financial aid processing and student accounts. Currently he works at Howard Healthcare Academy helping with career services, financial aid, recruitment, and default management while also expanding partnerships with clinical sites.

1. RUSSELL R. PANGCOG
QUALIFICATIONS
Strong backgroundinthe areasin customer service for relationship buildingfor sales, finance, marketing, account
management andexperience in staff supervision. Strengths include excellent interpersonal, communicationand problem
solving skills toward internalandexternalclient base resolutions. Compliant Manager for cohort financial aidandDirector:
Career Service experience. Myskills and background:
o Consistentlyreceivedexcellent evaluations inallpositions held: a]Academic School Executive b] Portfolio
ProtectionAnalyst c] EligibilityFinancial EdSpecialist [Goal Financial].
o Computer literate:CRM(client researchmanager) , Microsoft:Power Point, Excel,
o Windows:Vista, Outlook, American ExpressE-Phonysystem, USAF Open-Net, ELM-ELMNDN, ASA Direct,
Dept. of Education- NSLDS, Easy-link, E-signature, I-Link, Banner, Interact. Calyx Point, TIMO, Goldmine,
Onyx, Title IV FFELPcompliance, ISACFair Credit & Debt regulations compliance, ICE, Dialer, SLIM(Student
Loan InformationManager) FAME. Campus-View
o Proficient with Guarantor, Borrower, andSchool initiatedprocessflowtowards electronic andmanual
certifications. Abilityfor reconciliation of client accounts for FFELP[pre & post funding].
o 85%-90% placement withKaplanCollege andHoward Healthcare Academy
PROFESSIONAL EXPERIENCE
Current
Howard Healthcare Academy, San Diego, CA/ Startup venture
Accountable for the success ofthe campus great customer service for: Career Services, Startupfinancial aid, recuitment
and Default Management. I work in conjunctionwith the campus ClinicalDirector [s] and principles
Alsocoordinate inpersonlocal clinical site visits andother healthcare organizations to expand
HowardHealthcare Academyvisibilityand service capabilities withinnew andexisting
Accounts. I supervise and trainandto motivate campus Career Services Associatesto achieve and surpass
Placement goals. Other dutiesrequiredB2B relationship for financialaidprivate funding andexpand the name brand.
2008-2014 Kaplan College-San Diego, CA
Career Service Advisor:Career Development for the Criminal Justice and Health Information Tech.
FinancialAidOfficer:Back endprocess regarding Disbursement funding/Default Management compliance
Federal Work- Studyprogram/Compliant Manager:lowered3-year cohort – Lowest among corporate schools.
9% Percent withinthe corporate schools-Prioritytoward customer andstudent service.
2006 – 2008 CCSD –San Diego School Code 014683
High valuedcustomer service and sales forloan origination to prospective andcontinuing
Students. Wellversed in the policies andprocedures of financial aidprograms. Able to interpret andadhere to the
Compliance offederal regulations:Title IV federalandstate financialaid. Excellent knowledge ofanddemonstrated ability
to administer generallyAccepted practiceswith regardto financialaid, in compliance with applicable regulations. I
Possess excellent interpersonal andoral/writtencommunicationskills that relate well to a broadvarietyof constituencies.
My average monthlycontact andsales/financial aidpackaging:15-20 enrollments/files per month.
2002 – 2006 Goal Financial-Bank of New York Lender code: 834119, San Diego, CA
Academic School Executive & Portfolio Protection Analyst and Portfolio Protection Analyst
Currently in the top 10 performers in the company:
o 80% Funding Percentage in funding volume within assigned area.
o 80 million dollars in student loan volume which establish and maintain relationship with Schools in EASFAA
region: CT, RI, DE, MD, DC, and WV for 20- 22% increase in loan funding in region
Accomplished over 90% funding for Stafford’s, Grad Plus and Plus Loans in Title IV Federal Loan
Originator & Loan consolidationqualified. [Recovered8 to 12 milliondollars fromcompetitive lenders -LVC]
Reviewed and analyzedstudent portfoliofor asset protection& loss preventionon Title IV and DOE loans