1. STREAM B
Alain Caffart
Information System Director
Strasbourg Transportation Company
Strasplus: An Example of Smart &
Mobile Delivery of RTPI

2. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
Go Further

3. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Who are we ?
• Benefits vs costs
• RTPI in Strasbourg
• StrasPlus
Agenda

4. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Who are we ?
• Benefits vs costs
• RTPI in Strasbourg
• StrasPlus
Agenda

5. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• 467 376 inhabitants (272 975 in Strasbourg)
• 28 towns
• 212 825 workers
• 315,93 km2
• 1 479 inhabitants / km2
• 43 % of lower Rhine population
• Seventh-largest city in France
• European capital
5
The Urban Community of
Strasbourg represents :

6. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• 6 lines of tramway
• 29 Bus Lines
• Number of kilometres (bus and tram): 16.1 million
• tram kms: 5.7 million
• bus kms: 10.4 million
• Usages increase more than 5 %
• Number of journeys : 114 million
• Bus : 44 million
• Tram : 70 million
• 250 buses, 100 trams
• 1 500 employees
6
Trends in supply and traffic of the urban network
(1992-2010)
The network

7. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
Agenda
• Who are we ?
• Benefits vs costs
• RTPI in Strasbourg
• StrasPlus

8. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Passengers are free of stress
• Improve exchange between drivers and
passengers
• Improve exchange between call center and
passengers
• Increase the use of buses
• RTPI could be good for image
Benefits of RTPI

9. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Punctuality 17%,
• Ticket Price 15 %,
• Frequency 14%
• Information 3%
• RTPI never incites a customer to take the bus
(source : my boss)
Most important things for Users
Source ENERQI project (2013)

10. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
Equipment Cost (euros) Numbers
On board Audible and visual standard 2 000 – 3 000 260
On board Audible and visual dynamic
route map
4 000 80
Panel Tram station 6 000 – 7 000 260
Tag Only for client with
smartphone
50 1 200
Costs
Information at bus stop : 6 people per year
Get the right device at the right place

11. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Who are we ?
• Benefits vs costs
• RTPI in Strasbourg
• StrasPlus
Agenda

12. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
1994
1999 2012
2010 2013
Tram station
Tram + Bus
Dynamic route
map in bus
Web and Smartphone
Dynamic route
map with mapping
2015
Accessibility Law
2008
New real time System
History

13. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois 13
SMS
WEB Site
Smartphone
Visual and voice
announcement on
board
Passenger
Information
Sign
Twitter
Facebook
How we can deliver information in
2013

14. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Only provided by CTS
• Arrival Times of the next two buses/trams and
travel information
• Audible and visual information
• For all the Tram stations
• For all the BHNS stations
• At railway station (high speed train TGV)
• On board for each vehicle
Equipment in the field

15. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• CTS web site is responsive (www.cts-strasbourg.eu)
– Schedule (timetable)
– Route planning
– Real time
• Partners (Via Alsace, Google Maps, Nokia Maps)
– Schedule
– Route planning
WEB

16. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Two UCS official Apps :
– Strasmap (Iphone, Android) : an app
– StrasPlus : a web app
• Partners Apps : provided with Open Data
system (123 partners)
– Schedule
– Route planning
– Real Time
Smartphone

17. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Who are we ?
• Benefits vs costs
• What are we doing ?
• StrasPlus (by Connecthings)
Agenda

18. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Different towns (Caen, Nice,
Strasbourg, Madrid, Barcelona …)
• Different apps
– StrasPlus
– La Poste (Post Office)
• Different levels
– Transport
– News
– Tourism
StrasPlus :A priority for CTS

19. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois

20. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• standard smartphone
• multi OS
• connect with central system :
information is up to date
• easy to update
• special information with in
between ads and banners
StrasPlus :A priority for CTS

21. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
StrasPlus :A priority for CTS

22. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois

23. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois

24. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois

25. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois

26. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Give the right information when services
don’t run as planned
• Give information about duration of your
journey
• Give information which depends on other
networks (railway, suburban network)
Work in progress

27. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
• Good infrastructure (+1 million connections per year)
• Only one source of information : RTPI calculator
• Vehicule schedule must be reliable and up to date (120
different vehicule schedules per year)
• Priority for public transport (traffic lights, bus lanes…)
• An efficient regulation
• One official information shared by many medias
• Companies want to have right RTPI
Key Success Factors

28. Real-Time Passenger Information
London
11/09/2013
Compagnie des Transports Strasbourgeois
Come to Strasbourg and test the system !
Any questions ?
Alain CAFFART : acaffart@cts-strasbourg.fr
Connecthings UK – Contact : dho@connecthings.com