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Is your Intranet fit for purpose? - Understand what good looks like
- 1. A good intranet should 1 . Engage your People Building trust with two-way conversations and targeted content 2. Improve Productivity Where to find the facts from people to information 3. Support your People How you onboard inclusively and make a new joiner feel part of the team 4. Create Representation Empowering and supporting staff to publish their team’s content 5. Be Trusted in times of Crisis Managing events and expectations in fast-changing situations,
- 2. Why Your Intranet is Now More Important Than Ever INTROS SO YOU KNOW THE 5 KEYS Q&A
- 3. Fit for Modern Working Series Being Productive in Teams Teams for Building Customer Relationships Positive Governance in 5 Steps for Microsoft Teams 5 Key Reasons Why an Intranet Is More Important Now Than Ever Recording & Slides Available Recording & Slides Available Recording & Slides Available
- 8. Engagement Checklist Keep it Fresh Schedule content Integrate with social platforms Target Content Published localized, personal content Support Interactions Encourage comments on news, add teaser comments Respond Appropriately & Promptly SLA on Comments CxO representation Measure & Validate Pulse Surveys
- 10. Navigation
- 13. Next Steps Navigation Align to how people find information Highlight changes Content Review content to ensure its up to date Is it answering the right questions People - Roles & Skills Encourage Staff to update their profiles Ensure that Active Directory is correct
- 17. Next Steps Create a New Joiners Resources Page Set out some “quirky questions” for new Joiners Welcome them publicly!
- 19. De-centralised Content Creation 1. Template & Site Driven ◦ Respect your security model ◦ Friendly interface to update ◦ Flexibility to include other components 2. Empowered Content Creators ◦ Create Page Content, News, Events, Polls, Alerts ◦ Content can only be created where the publisher has permission 3. Tag Target content ◦ News, Events, Webparts should all be targeted
- 21. Trust teams to self-publish Invest Invest in training people –both tech + writing style Help Help them understand what types of content resonates Share Share with them the visitor stats on their content Remove Remove the content approval workflow
- 22. Content Publishing Success Devolve Broaden your range of content authors Template Use template to accelerate content creation Brand Make it easy to stay on brand Enhance Give access to a library of on brand stock imagery
- 23. Step 5 Be Trusted in times of Crisis
- 24. Minor Major Day to Day Think small inconvenience Defined scale of escalation E.g. An IT platform issue Big Events Think business continuity Radical Changes E.g. COVID-19
- 26. Next Steps Set a clear hierarchy of “Alerts” Create a Trusted Information Approach Ensure your approach is used Agree trusted publishers
- 27. How we help 27 Exploratory Workshop Art-of-the-Possible Envisioning Scoping Strategy “Vision” Experience Define: Intranet Definition Evaluate: Existing Information Communicate: New way of Comms Experience: Training Managed Experience Experience PLUS Intranet Solution Configuration of Solution
- 28. Next steps We’ll email you the deck We’ll send you a Recording We’ll send over our 60 second survey We will call if you’ve asked for more information Questions? rupert.squires@pragmagy.uk
Editor's Notes
- Engage your people: Building trust with two-way conversations and targeted content // Background to remote/hidden/forgotten/furloughed workers (feeling) // What makes people engaged? //Bought in to the vision BL Confident in the direction of the business / organisation (2020 Strategy and beyond) Clear and relevant information (different focus areas / geographies) Broad leadership team communicating out – what you can do to contribute / how does this impact me? Authoritative vs Look to consult not shout 5. Evidence of progress / internal voice vs external voice (showing social media internally) Demo Click on the Remote Working Article Remember to talk about the News Hub Ben: Stop talking at the point of targeted news -> Targeted content -> Conversation on news -> Gain Buy In -> Measure engagement through a Poll -> Amplify through Social (LinkedIn)
- “Team is a way of doing not a way of structuring”
- 2. Improve Productivity RS: People talk about improving productivity – but what does that really mean ? BL: 3 Elements #1 Clear Navigation -> Clear Sign Posting (mega Menu) + CTA -> My Tools -> Understand that organisations change – just a matter of changing menus #2 Content Management RS: “Completed Work” –is this were work gets down Search “(Holidays) Trusted content – add “who to ask” Single Version of the Truth -? Trusted content Goal Fewer questions to SME’s = greater self sufficiency #3 People RS: What about the people Mention about First Aid as a useful skill on People Search -> People/skill Search / customised card
- 3. Support Your People] RS: How do you give people what they need when the join – Hygiene 3 key documents How do you make them feel part of the organisation – culture Targeted News Yammer Group BL: New joiners People spotlight
- 4. Create Representation Bump in to Call when something goes wring Intranet Success Triangle executive sponsorship **Key message: removing the barriers to creating content -> You need to feel that you are heard It’s need to be easy / I don’t want to stupid (templates / branding) Set of images Roll up “Ok, the trusted version of the truth?” “Yes, secondly you need a platform that is easy to publish to – removing the barriers to creating content for non-techies” “Yep, and finally your Intranet needs to be where your people are – that means mobile and remote access”
- CTA – Call to Action Image + Link
- Rupert Whatapp Story Ben