1. Rozahn SmitRozahn Smit
 Phone: 072 295 9680  ID number: 8909100043086
 Email: smit.rozahn@gmail.com  Address: 2 3rd Ave,
Marlands,1401
 Criminal record: None  Driver’s license: Learners
Technology
Software/Web: Accpac, Virtual Postman, MS Office (Word, Excel, Powerpoint), Microsoft Outlook, CRM.
Strong points
• Hard working
• Attention to detail
• Eager to learn
• Fun loving person
• Fast learner
• Strong personality
• Perfectionist
• Opportunist
Awards received
• Employee of the month at Servest (July 2013, March 2014, May 2014, July 2013, October 2014,
January 2015.
• Star of Excellence award (July 2014)
• Admin Excellence award (December 2013)
Education
HOERSKOOL GOUDRIF
Matric, 2007
 Afrikaans (first language)
 English (second language)
 Business Economics
 Economics
 Home Economics
 Computer Typing (Distinction received)
Training/Additional qualifications
• D-act system training (May 2013)

2. • Basic first aid (May 2013)
Professional Experience
SERVEST (HYGIENE DIVISION) – Hygiene Company providing cleaning solutions to customers throughout
Southern Africa.
Greg Nel (Branch manager)– 011 608 1888 or gregn@servest.co.za
Operations Manager in the Central Branch – January 2015 to present
Daily duties:
 Managing of the operations team in the Central branch. In consists of 2 x operations controllers, 1 x
operations assistant, 1 x contracts administrator, 1 x contracts administrator assistant, 2 x OE controllers, 1
x pest control supervisor, 1 x quality controller and a service staff base of 36 people.
 Perform the function of back-up Manager/2IC to the Branch Manager in the absence of the Branch Manager.
 Master the use of Service Manager, CRM, Accpac, Virtual Postman, Sharepoint, Mobitech, Microsoft Strategy
and any other IT business platforms implemented in order to understand and manage the operational
business process in its entirety.
 Manage all operational costs within budget and report same as required. Analyse and implement initiatives
to minimize and control operational costs.
 Ensure that all client and contract information, servicing and scheduling processes in operations are loaded
correctly in Service Manager and other respective IT Platforms, and that scheduled dates and services are
adhered to.
 Daily monitoring of planning, service schedules, postings, installations, removals and all operational related
functions across all services i.e. pest control, deep clean, washroom and cleaning solutions.
 Manage the entire operational implementation of all new contracts, lost, saved and resigned contracts,
including tenders, national and group deals.
 Daily OPS admin debrief meeting.
 Ensure 100% accuracy of customers’ files and packs for Head office. Complete and send packs to National
Billing Manager within 30 days of installation.
 Ensure 100% accuracy of the new and lost report, by 1st
of each month for accurate reporting of sales
converted to turnover.
 Manage the entire monthly debriefing and billing process. Ensure a minimum of 98% billing achieved
against forecast.
 Attend Health and Safety Committee meetings and ensure operational implementation and adherence to all
SHEQ systems and procedures.
 Issue, retrieve and control protective clothing and uniforms and maintain an ‘issue file’ for record keeping
purposes.
 Ensure that all month-end operational requirements and deadlines are met.
 Conduct weekly operations meetings and attend all meetings as required (i.e. Service Committee meetings,
Employment Equity Meetings, Management Meetings etc)
 Manage and control all operational staff issues (not limited to employment of staff, leave scheduling,
approval and sign off all service staff leave, disciplinary issues, co-ordinating training and staff appraisals):
 Ensure staff attendance
 Check, monitor, plan and authorise leave
 Maintain and update a Disciplinary Report to BM/HR department as required
 Interview and recruit Service and operational administrative staff and ensure that all HR documentation is
completed timeously and accurately

3.  Check and sign off overtime sheets
 Manage all Workman’s Compensation Claims and injury on duty incidents
 Conduct and manage Accident/incident investigations and process
 Train new and existing staff on operational systems, procedures and modus operandi.
 Forecasting of the following months stock. Placing of orders or loading of transfer slips.
 Site visits to top clients to sort out operations issues, conduct quality assurance checks and/or do courtesy
calls on site.
 Manage all escalated customer queries and complaints regarding operations and service.
 Call on clients with Key Accounts Managers and/or Sales Consultants when necessary.
 Liaise with Customer Care about customer complaints and resolution thereof.
 Provide a high quality service with a polite and professional approach. Treat all customers and colleagues
with respect in the best interest of the employer. Behave professionally and ethically at all times.
 Ensure that client service levels are maintained to the highest possible standards and pay prompt attention
to customer complaints with timeous feedback.
 Comply with, implement and maintain all company systems, policies and procedures as well as Corporate
Governance.
 Carry out any reasonable and lawful instruction given by your immediate superior or person in authority.
Manage stock across all Operational Stores:
 Housekeeping - All stock to be stored and labelled in the correct location. Stock to be moved physically
(and in Accpac) to the correct location immediately once it is received. Stores are to be kept neat, clean
and orderly at all times.
 Stock Availability - Stock to be available for servicing of all contract in any given month. Prevent service
and installation stock from going onto backorder resulting in insufficient quantities and preventing billing
postings. Manage the second hand stock. Constant follow up and communication with Warehouse Manager
is required at all times.
 Service Stock Holding - Service stock holding to be within maximum holding allowable per service as per
forecast report. Stock holding and ordering to be forecast accurately and uninterrupted supply is required.
Identifying low stock levels and ordering top-up stock on to ensure no out-of-stock throughout the month.
 Ordering - Order service stock from HO and or suppliers as per deadline. Ensure stock is in the relevant
warehouse prior to generating services and installations in Service Manager.
 Receiving physical stock and issuing stock – Ensure that all stock physically received from suppliers
directly into stores or from main warehouse is counted and verified against the transfer document. Same
should be signed and filed for future reference. Ensure that stock issued for service is accurately picked
against daily requirement per client.
 Stock Take - Oversee and participate in all stock takes as required as per deadline and instruction from
Operations Director each month.
 Stock Variances - Variances to be kept below 0.25% of the inventory value of the relevant warehouse.
Manage and control the Fleet of vehicles and all related administrative functions:
 Responsible for the entire fleet of vehicles in the branch and satellite/outlying branches for which you are
responsible.
 Vehicle checks done weekly in conjunction with Service Controller.
 Check and action Tracker reports e.g. Warnings where necessary
 Monitoring the service schedule of all vehicles in conjunction with Fleet Controller.
 Submit a monthly Fleet Management report to the Branch Manager and National Fleet Manager and any
other fleet reports that may be required.
 Responsible for hiring vehicles in conjunction with Fleet Manager (only if applicable).
 Conduct vehicle accident investigations and complete and submit vehicle accident reports and Insurance
Claim Forms in conjunction with Fleet Manager (if assistance is required).

4. SERVEST (HYGIENE DIVISION) – Hygiene Company providing cleaning solutions to customers throughout
Southern Africa.
Gareth Glover – 011 608 1888 or garethg@servest.co.za
Operations controller – June 2008 to December 2014
• Operations controller of the Water purifier department from January 2010 – August 2011. This
department was taken over by our Office Services department.
• Service controller of the deep clean and pest control department from June 2008 – April 2014.
Daily duties:
 General administration duties – Answering of telephones, updating of spreadsheets, etc.
 Stock forecasting & management – Forecasting of monthly required stock, typing of stock sheets for
scheduled work, debriefing of stock coming in and going out, month end stock take, month end stock
capture onto the system, printing out of variance reports and explanations of variances, etc.
 Staff management – Assisting staff with overtime including the forecasting thereof, leave forms, KPI’s,
training, meetings, temp contracts, issuing of warning and performance appraisals.
 Fleet management – Daily and monthly vehicle checks, arranging of services of vehicles, tracking of
vehicles on Car Track as well as Tracker.
 Scheduling – Scheduling of service jobs including installations, removals as well as repairs at customers,
debriefing of jobs on a daily basis, rescheduling of jobs if necessary, scheduling of jobs with customers as
well as the reps on dates required.
 Health & Safety – Arranging of medicals and induction at customer sites, ordering of tools and PPE
equipment and the issuing thereof, random checks on equipment in vehicles.
 Loading of jobs – Uploading of installation, removal and service advices onto the system as they are due, as
well as loading of jobs once done on a recurring advice to run as per the service schedule or frequency of
service.
 Customer relations – Dealing with customers on a daily basis in regards to providing feedback, sorting out
of queries, etc.
 Internal relations – Forwarding of leads to the Sales Manager, submitting of paperwork for commission to
reps, dealing with accounts, etc.
 HACCP – Creating of HACCP files to be on customer sites. This includes the creating of detailed site maps,
service schedules, material safety data sheets, updating of monthly graphs (flies, rodents & cockroaches),
company registration, letter of good standing and all needed certificates and relevant documents.
Reason for leaving: Promoted to Operations Manager.

5. ABSA BANK
(ALBERTON BRANCH)
Koot Scholtz (Broker) – 011 861 8500
Home loan specialist to broker – February 2008 – May 2008
Daily duties:
• Contacting for clients on the system to sell home loans, further advances on their current loans, etc.
• Meeting of clients to get all the paperwork signed off.
• Submitting of signed paperwork.
• Providing advice to clients regarding home loans, further advances, etc.
• Calculating of monthly bond repayments.
Reason for leaving: Better work opportunities closer to home.