Explaining all about Maintenance Management

1. Maintenance Management
Guidelines For Effective Asset Management And Reliability.

2. Definition.
• Maintenance Management is the process of coordinating various
maintenance activities and resources for effective asset management
and reliability.
• It involves the effective utilisation of resources to achieve the
company’s objective in terms of asset reliability.

5. Types of Maintenance.
Reactive Maintenance
Maintenance as a result of an incident like failure, fire etc. Examples are
• Breakdown Maintenance
• Run to Failure Maintenance
Corrective Maintenance:
Maintenance done to correct an original anomaly. Since 1957
• Facility Upgrade
• Equipment Redesign
• Calibration

6. Proactive Maintenance:
Maintenance in anticipation of equipment failure.
Examples of Proactive Maintenance:
1. Preventive Maintenance. Since 1951
2. Planned Maintenance
3. Periodic Maintenance
4. Predictive Maintenance
5. Optimised Maintenance
6. Reliability Centred Maintenance. 1975
7. Condition Based Maintenance.
8. Total Productive Maintenance
9. Autonomous Maintenance. (Jishu Hozen)

9. Maintenance as a business.
• The first step to effective maintenance management is to see
maintenance as a business investment not as a necessary expense
activity. Equipment depreciate yearly and this is provided for in
company accounts so as to make early arrangements in the event
replacement. It would be a failure for an equipment to be replaced
before the projected life span. It is as well profitable when an
equipment very well exceeds it life span.
• Every maintenance activity must be seen as a business activity
expected to yield financial dividends. There must be a measurable
indices to determine return on investment. Maintenance success
should not be measured by cost savings alone but by evidence of
improved productivity.

10. Maintenance Management Process
• Maintenance management process is driven by a maintenance
management system components of which are
• A maintenance policy
• Maintenance objectives and targets.
• A process manual
• A maintenance plan
• A maintenance schedule
• A maintenance budget

11. Issues to Take Note Of For Effective Maintenance.
Establishing the Foundation
• First, stop the bleeding if any.
• Understand how reliability drives your business
• Tactics of successful organizations
• Leveraging the leadership
• The hidden costs of deferring proactive processes
• Pitfalls to avoid
• Assessment, gap analysis
• Plan of improvement
• Education for all -
It’s not simply a maintenance thing!

13. • The mission and vision
• Developing partnerships and commitment
• Building the Business Case (return on investment)
• Management’s view - Show me the money!
• Understanding this is really culture change
Engaging the People
• Managing people is about building relationships
• What’s in it for me?
• Creating a strong vibrant workplace
• Supervision and leadership
• Leading vs. Managing
• Roles of the supervisor
• Creating a learning organization
• Training for tomorrow

14. Leading the Change
• Aligning the organization
• Roles and responsibilities
• Utilizing our resources
• Work management
• Planning and scheduling
• Materials and storeroom management
• Overcome the “Hem” & “Haw”

15. Establishing Metrics
• We measure what we treasure
• We get what we inspect
• Typical key performance indicators
• Critical metrics for success
• Leading and lagging
• Sources for KPI data
• Costing information

16. Processes and Procedures
• Mapping the business processes
• Required and supporting workflows
• Loss elimination
• Auditing
• Checklists and SOP’s
• Continuous improvement
• Operator basic care
• Lubrication practices
• Who’s responsible?

17. Direct Maintenance Costs
• Maintenance Labour
• Maintenance Materials
• Maintenance Overhead
Indirect Maintenance Costs
• Equipment Availability
• Lost Capacity
• Equipment Life Cycle Cost
• Production Overtime
• Idle Production Personnel
• Scrap and Rework
• Expedited Shipments
• Late Deliveries
• Lost Customers

18. The Hidden Cost of Poor Maintenance
• Equipment Availability
• Lost Capacity
• Equipment Life Cycle Cost
• Production Overtime
• Idle Personnel
• Scrap and Rework
• Late Deliveries
• Lost Customers

19. Reduce Costs Through Maintenance Benchmarking
• To determine your opportunity for improvement you need to know
where you are today. Maintenance Benchmarking addresses the
following areas:
• Organization
• Procedures
• Planning and Scheduling
• Planned Maintenance and Lubrication
• Equipment Records and CMMS
• MRO Inventory
• Training
• Maintenance Costs
• Maintenance Performance Measurement (KPI’s)

20. Tools for Proactivity
• The role of the CMMS/EAM
• Introduction to implementation
• Equipment history
• Intro to reliability-centred maintenance

21. • World-Class Maintenance Best Practices
• Planned Maintenance Work > 90%
• Breakdown/Crisis Work < 3%
• Maintenance Schedule Compliance > 90%
• Technicians per Supervisor = 15 to 20
• Maintenance Overtime < 5%
• Maintenance Direct Work > 65%
• MRO Inventory Turns > 3 per year
• Accurate Data
• Annual Maintenance Cost < 2.5% of ERC (Estimated Replacement Cost )

22. • World-Class Performance Work Management
• Planned Maintenance Work > 90%
• Breakdown/Crisis Work < 3%
• Maintenance Schedule Compliance > 90%
• Technician per Supervisor = 15 to 20
• Man-hours Charged to Work Orders =100%
• Maintenance Call-in’s per month < 2
• Maintenance Overtime < 5%
• Training Days per Employee Year > 15
• Maintenance Direct Work > 65%

23. Characteristics of World-Class Maintenance Performance
• Clear Vision and Mission for Maintenance
• Proactive not Reactive
• Managed Costs
• Total Facility Understanding of & Participation in Maintenance
• Top Management Support
• Annual Maintenance Cost to Original Investment in Equipment < 3%
• Annual Maintenance Cost to Estimated Replacement Cost < 2.5%

24. None Core Skills
• Legal Awareness
• IT Savvy
• Project/Time Management
• People Skills
• Cross Networking
• Promote Sustainability
• Emergency Reflexes

25. Customer Satisfaction Nuggets
• Wow Effect
• Love at first sign
• Put Yourself in their shooes
• Be human. Don’t be like the Machine
• Positive language
• Act Like a Chameleon
• Solutions not excuses

26. Planning & Scheduling Benchmarking Questions
• Are maintenance activities planned?
• What percentage of maintenance time has been planned at least 24
hours in advance?
• Who plans and coordinates for labor, material, and equipment
availability?
• Are estimates made for maintenance actions?
• What is the current backlog of work waiting to be done? (labor-hours)
• How are major upgrade/overhaul schedules determined?
• Is a flow chart of the planning and scheduling process available?
• Are operations and maintenance schedules coordinated?

27. Thank You